Close up of a leaky gutter on a house.

How to File a Homeowners Insurance Claim

4-Minute Read
Published on September 20, 2016

You come home one night after a strong thunderstorm and aren’t thinking at all about the weather. That changes when you hear water in your basement upon entering. The sump pump didn’t turn on, and now you have water damage.

It’s probably not what you wanted to come home to, but there’s no need to panic. After all, this is what your homeowners insurance is for. We’re here to walk you through the claim process so you’re prepared to get your home back to normal as soon as possible. Finally, we’ll go over what to expect when your claim is taken care of.

Contact Your Insurance Company

Before you jump in with waders on, take a deep breath and make a phone call to your insurance company. If you’re unsure who that is, you can find it on the escrow information page on your Rocket Account.1

Let them tell you what to do next. In situations where the damage is likely to worsen without immediate mitigation measures (e.g., a flood or fire), the insurance company will likely tell you to call someone out to take care of it. If this is the case, keep the invoices so you can be reimbursed later on.

It’s really important to listen to your insurance company throughout the process. Not doing so could jeopardize your compensation.

If the damage isn’t likely to get worse, the insurance company will next give you a timeframe for sending an adjuster out.

Damage Evaluation

The first thing your insurance company really needs to do is send an insurance adjuster out to evaluate the damage. They’ll send an itemized list of repairs and the cost of the fix back to the insurance company.

At this point, you may be tempted to hire a public insurance adjuster. After all, the adjuster that was sent out works for the insurance company, so would they really have your best interests in mind?

We don’t recommend going this route unless you have a serious dispute and think the insurance company’s adjuster has missed something in evaluating the damages. The reason for this is that a public insurance adjuster gets paid by taking a percentage of your insurance settlement, and you could actually end up getting less after the fee is paid.

The Repair Process

The adjuster has seen the damage, and maybe you even have the check from the insurance company. Now’s the time to strap on the tool belt, right? Unless you’re Bob Vila, the answer is probably no.

Your home serves as collateral for your mortgage. Because of this, your lender has to be certain that your home is repaired properly and has the value that it would’ve had prior to the event that caused the damage. For this reason, it’s generally best to work with your insurance company to select a contractor.

You may be confident in your ability to do the work at a high level of quality. However, the fact that the contractor is licensed is a big guarantee for you and your insurance company that the work will be done correctly.

Home Inspection

Depending on the amount of the claim, your mortgage lender may schedule a home inspection. The inspector uses a copy of the adjuster’s report given to the lender as a checklist. This is done for a couple of reasons.

An inspection protects you against work that’s done in a substandard manner. Depending on the size of the claim and the status of your loan, multiple inspections could take place throughout the repair process.

The second reason is that the mortgage company has a responsibility to protect its investment and make sure the house will continue to hold its value. This is important to investors in your mortgage, like Fannie Mae, Freddie Mac and the U.S. Department of Housing and Urban Development.

For this reason, your lender may be listed on the checks from the homeowners insurance company and, if so, will need to endorse them. If the work is done in stages with multiple inspections, lenders may give the funds back to you in disbursements rather than all at once.

What to Expect After Your Claim

Depending on the nature and cost of repairing your claim, there’s a possibility that your homeowners insurance costs could go up when the dust settles.

It may not be fun, but your home’s history has an effect on your insurance premiums. It’s not a guarantee that the price of your insurance will go up after a claim, but it’s  something you should be prepared for.

For more information on what affects your insurance costs, we’ve put together a list of factors that can drive your premiums up.

Rocket Mortgage® Insurance Claims Process

We’re going to go over the process for our clients to file an insurance claim. Know that there are additional details and guidance if you log into your Rocket Account at this link.

In all cases, your insurance provider should be contacted first. They’ll send a professional to your home to determine the amount of damage and how much it will cost to repair. They should also provide you with a copy of what’s known as a loss or adjuster’s report or settlement agreement. Finally, you’ll get a check for the repairs.

Check out this article for more information on our current insurance loss process. I hope you don’t have to put in a homeowners claim anytime soon, but if you do, now you’re prepared. If you have any questions, leave them for us in the comments.

1 Rocket Account is your account created in connection with Rocket Mortgage, Rocket Loans or Rocket Homes Real Estate LLC. Rocket Mortgage, Rocket Loans and Rocket Homes Real Estate LLC are separate operating subsidiaries of Rocket Companies, Inc. Each company is a separate legal entity operated and managed through its own management and governance structure as required by its state of incorporation and applicable legal and regulatory requirements.

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Kevin Graham

Kevin Graham is a Senior Blog Writer for Rocket Companies. He specializes in economics, mortgage qualification and personal finance topics. As someone with cerebral palsy spastic quadriplegia that requires the use of a wheelchair, he also takes on articles around modifying your home for physical challenges and smart home tech. Kevin has a BA in Journalism from Oakland University. Prior to joining Rocket Mortgage, he freelanced for various newspapers in the Metro Detroit area.