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How to Get Your VA Benefits Award Letter - Quicken Loans Zing Blog

If you’re a disabled veteran, you may be aware of the many benefits that you qualify for through the Department of Veterans Affairs. However, many veterans are unaware of the fact that they may qualify for reduced, VA-backed loans and property taxes as a result of their disability. By presenting your benefits letter with the rest of your VA loan documentation, you’ll also be exempt from paying the VA funding fee on your VA purchase or loan refinance. Even better, your compensation benefits can also count toward your qualifying income during the mortgage process.

But in order to qualify for these benefits, you need to show your VA Benefit Summary Letter, also referred to as an award letter. This is a letter that comes from the Department of Veterans Affairs and shows your level of disability and the amount of your monthly benefits. However, many veterans either misplace the letter or need another copy and don’t know how to get another.

If you or another veteran are receiving disability and want to qualify for a reduced VA loan, you will need to provide your Home Loan Expert with your award letter. In this article, we’ll walk through how to find your Benefits Summary Letter and why the letter matters.

How To Get A Copy Of Your VA Award Letter

You should receive your VA award letter after submitting your disability claim with the VA. But if you don’t (or in the event that you didn’t hold on to it), you’re certainly not out of luck. Here are the best methods to access the documents you need for a home purchase or refinance.

Log In To eBenefits

The easiest way to find your VA letter is to create an account on eBenefits and download the documents you need from there. For those unaware, eBenefits is an online platform that helps active-duty service members, veterans and military families access and manage their VA-related benefits.

To register for eBenefits, you need a DoD Self-Service logon. As long as you are registered in the Defense Enrollment Eligibility Reporting System, you’re eligible to receive DS login credentials. If you’re having trouble logging in to your existing account or need help registering for a new one, you can read through the VA’s eBenefits support topics.

Once you’ve signed in, the VA may ask you to review your personal information, such as your home address, before you’re able to download your letter. From there, you can opt to save the document as a digital copy on your computer or print it out for your records.

Call The VA’s Information Line

If you need help navigating the eBenefits web portal or can’t download your award letter, try calling a VA representative at 1-800-MyVA411 (800-698-2411).

Speak With Your Local VA Office

You may also call your regional VA office and they will be able to walk you through the process. In fact, your local office might be able to mail you a physical copy of your benefits letter if you aren’t able to access your account information online.

Submitting A Claim For A VA Benefits Letter

If you have not yet applied for disability, and are looking to use your VA loan benefits, you’ll need to have an approval from the VA before you can receive your benefit.

A friend and team member just went through the process of applying for the information with his dad and said it was incredibly easy.

He created an eBenefits account and printed off the actual award letter application. They filled out the application and gathered the following information:

  • 2 most recent bank statements
  • 3 years of tax returns
  • 2 most recent pay stubs
  • 2 most recent social security awards letters

Most of this information is readily available online and can be printed at home. Based on your eligibility, you may even be able to complete your entire application for disability benefits electronically.

After returning the application along with the above documents to the local regional office, it took about a month for them to review his application because they had all the documents upfront.

If you have already been receiving benefits and need a copy of the awards letter, remember, go to eBenefits and you can download all of your documents and approvals there. Or if you prefer to talk it over with a person, call your local regional VA office and they can help you.

What Your VA Letter Will Include

Award letters inform veterans on the status of their VA claim. Your letter should be sent from the Department of Veterans Affairs and include the following information:

  • Your entitlement amount, or the monthly income you will receive as a benefit.
  • Your payment start date, or the date in which each award amount listed on your letter goes into effect.
  • The reason you are receiving service-related compensation. This includes any changes or updates from a previous disability claim.
  • Your disability rating, which is a percentage that represents the severity of a service-connected condition. The VA uses disability ratings to determine the total compensation veterans receive monthly and their eligibility for certain benefits.

Why VA Disability Award Letters Matter

Even if you’re already receiving disability benefits from the VA, it’s a good idea to understand the ins and outs of your VA Benefits Summary Letter – especially in the event that you disagree with the VA’s final verdict. Your award letter could reveal that your disability rating underestimates the magnitude of your condition, or you could discover that you are entitled to other benefits.

Your award letter should pinpoint the steps you need to take if you believe you aren’t being properly compensated or have other objections, and it should also identify the best person to contact for your questions or concerns.

The Bottom Line: Make The Most Of Your Service-Related Benefits

Knowing what your award letter is and where to find it will help ensure that you have access to all of the benefits that you deserve for your service. When it comes to home buying or refinancing, those benefits include saving thousands of dollars by avoiding the VA funding fee.

Already have a copy of your VA award letter and ready to get started on your next VA home loan? Get approved with Rocket Mortgage® today.

This Post Has 58 Comments

  1. To access your “benefit award letter” which includes your full name, disability rating percentage, and the current amount of your monthly benefit, you will need to upgrade your account from basic to premium access. Once you have premium access, letter should be available for download.

    1. Hi G:

      That much is true. I do want to clarify that premium access is free. All it means in this case is that you have a registered account with your verified information.

      1. Hi Sally:

        You can download a copy of your award letter here on the VA website. If you don’t have an account, you’ll need to create one. If you have any trouble, lenders can also help you get your award letter. You can get started online might or give one of our Home Loan Experts a call at (888) 980-6716. Thank you for your service!

      1. Hi James:

        In the case of the VA, premium access means having a registered account with your verified information like service status or discharge papers. You set this up online. Here’s the link. If you’re working with us to get a mortgage, we can also help. You can start that application online or give us a call at (888) 980-6716.

  2. I need a copy of my most current award letter for compensation indicating percentage and dollar amount of my compensation. I am applying for a Senior Apartment and they need verification of all moneys i recieve, to qualify me to live in the complex. Please Expedite
    this request.
    Respectfully Submitted

    1. I’m not really sure we have the power to expedite anything. That being said, the easiest way to get a record of all the benefits you receive is to go to the VA benefits website. You can login or set up and verify your information and then get access to your records. Hope this helps!

      Kevin Graham

      1. Hi Jose:

        I’ve deleted your other comment. It’s very important you never put things like your Social Security number and VA case number in a public forum such as this comment section.

        In order to get the information you’re looking for, you really have to go through the VA. You can get started here.

        Kevin Graham

        1. Hi Robert:

          I see that you’re working with us. I’m going to go ahead and have someone reach out to try and help you with this. Thanks and have a great day!

  3. I need a current letter from V.A. stating per centage of my disability for tax purposes.
    Tried getting from e benefits unsuccessful. My file #*************
    Please help

    1. Hi Michael:

      I’m removing your file number to protect your privacy. I’m going to have one of our Home Loan Experts reach out and see if we can help you. We do lots of work in the VA system for our loans.

      Kevin Graham

      1. I’m was awarded 100% service connected disability by an executive order signed by the ambassador of foreign policy that all benefits be reinstated and I be paid $50,000.00 in back pay the VA didn’t follow an executive order I want to be paid

        1. Hi John:

          Thank you for your service! Unfortunately, there’s nothing we can do regarding any decision made around your VA disability. That’s between you and the VA. You may be best served by getting some legal representation. I wish you luck.

  4. Hi friends and fellow veterans, my name is Annias. I also have misplaced my award letter, flipped my house and all my documents, and even tried the eBnefits website, no luck. However, I think I know where one can be found. When I was going through the process of getting processed in with VA, I was instructed to go to my local VA representative in my town, most cities should have one no matter what the size. I remember when I had to apply for gov. Assistance I was told by this government entity to go to my local VA representative to get proof of benefits and she always easily pulls it up. I hope this helps someone. Now I’m going up there now because something else came up. Have a blessed day and good luck!

    Annias, from Union SC

  5. I have been trying for over a year to get a letter for service connected disability from the VA the phones are always busy, then you have to set up an appointment time and if that time is booked then you just wasted 15 minutes and you try it again… and again… and again until you give up. The mail system at the VA is backed up by over 2 years so its not even worth trying. The E-benefits website doesn’t work can’t access anything on it. I tried contacting my Home loan company and they said they can’t help me. I’m trying to qualify for a tax exemption on my house and I need it for the qualifying year. I live in Illinois and we have the most corrupt local and state government in the country. Now I have 2 days to get this turned in by hand or by mail. What do I do?

    1. Hi Mark:

      I’m going to recommend you try speaking to one of our Home Loan Experts. We help people get their hands on their benefits occasionally as part of the loan process. If you have all your information, they may be able to help you or at least point you in the right direction. You can chat online or call (888) 728-4702 and just explain your situation.

  6. Hello My question to you is I did six years of army national guard.When it was time to re-up I turn it down, in your opinion do I qualify for VA benefits.

  7. I have just attempted to access my VA Award letter on the e-benefits site. When I asked for current benefits I was told that the site was not able to access that information. Near as I can figure out someone has to decided to ‘modernize’ the site – ensuring that what once worked won’t – etc. Sign on to the site was a NIGHTMARE – after several circuits I was at last able to access – then to be told that the information was not there.

    1. Hi Larry:

      Whether you’re getting a loan or not, we have experts that work with the VA system every day that can probably help you access your letter. If you call 888-728-4702, we can probably help you take care of that.

      Kevin Graham

  8. I need my award letter and I have already gone on eBenefits numerous times. I see three letters. One for healthcare, one for prescriptions, and one telling that I’m a survivor of my husband. I can’t find my actual award letter anywhere. Been trying for over a year.

    1. Hi Amanda:

      I’m going to suggest you talk to one of our Home Loan Experts. Whether you’re looking to get a loan with us or not, we have people that are familiar with the VA program and can help you put your hands on your letter. You can connect with them online or call (888) 728-4702.

      Kevin Graham

  9. Hi. I just purchased a car and they need a copy of the award/decision letter that shows the amount. Can anyone help please. I need something that shows the Amount I receive every month not the percentage.

    1. Hi Kelvishia:

      Probably the easiest way to get a copy of the benefits you receive is to visit the VA E-Benefits site. You should be able to find a copy of any benefits or funds you receive. Hope this helps!

      Kevin Graham

  10. My husband recently go VA benefits however the official 20 page letter that was sent to him jn the mail with ALL the information never came to us in the mail. When he calls they tell him they can not give him ANY information until he gets the stuff in the mail.. well it seems to have been lost in the mail because it was sent out March 10th with 2 other envelopes we received the 2 other things but NOT the most important one! We are being told that this specific information only gets sent out once and that’s it! So what do we do? We need some major help because we can not get ANY information from the service line regarding his VA benefits!

    1. Hi Brown:

      It seems to me there’s got to be somewhere else you can get that information, but you may not be able to get it online yet because you don’t have all the paperwork. I’m going to see if one of our team members that works on VA loans has any ideas. My gut says you should be able to get somewhere if you have his service records so there has to be some way. I’m going to get this to a VA expert.

      Kevin Graham

  11. Claudia:

    I’ve removed your comment in order to protect the personal information it contained. Never put your Social Security number and phone number out on a public forum on the Internet. We’ll have someone contact you to see if we can help you with your benefits letter.

    Kevin Graham

  12. Hi all, this is my last shot. I am a disabled veteran and I have been given the runaround on how to get a copy of ALL of my VA award letters. They gave me my most recent but I needed all of them. I am out of Phoenix Arizona. Anything helps and I thank anyone who can help me. God bless 🙂

    1. Hey Shiva:

      VA award letters are sometimes a bit complicated. We need a little more information to be able to help you. One of our Home Loan Experts will be reaching out.

      Kevin Graham

    2. Man just call the VA 1-800-827-1000 that number is good anywhere any state and tell them what you need, it’s
      Not rocket science

  13. Thank you for this information. I have been getting the run around on how to replace this letter! With your help I had it in my hands in less than 2 mins!

    1. Hey, John! I’m going to have a home loan expert that specializes in VA loans reach out to you. They’ll send you an email and point you in the right direction. Thanks! And have a nice Thursday.

    1. Good morning, Larry. I’m going to have one of our home loan experts reach out to you with some information. They’ll send you an email. Have a nice Monday!

    1. Hi Ken!

      I’ve forwarded your information to our VA Home Loan Experts who should be in touch with you soon.

      Have a great day.

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