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Helpful Resources For People Impacted By Hurricane Season

4-Minute Read
Published on October 1, 2019

If you’re a Quicken Loans® client who’s been affected by these types of storms, know that Quicken Loans is committed to helping you move forward.

Quicken Loans Clients: Important Things To Know About Your Mortgage

  • If the effects of the storm make it difficult for you to make your payment, let us know so we can go over your options to get help. Please reach out to us at (800) 508-0944.
  • If your home is damaged, the claims process will be smoother if you contact your insurance provider first. If you’re unsure of who your provider is, you can find out by signing in to Rocket Mortgage.

This list of additional resources may also be helpful.

Temporary Shelter And Assistance

Your primary concerns may be where to sleep and find assistance with basic needs in the wake of the storm. The local chapters of the American Red Cross are providing help in the form of:

  • Evacuation shelters
  • Water, food and other relief items
  • First aid and other medical care
  • Plans to help with the recovery after the storm


For more information, you can call (800) 733-2767 or find your local Red Cross chapter online.

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Emergency Response Centers

If state or federal officials have declared a disaster in your area, local offices should be set up to help with the response to the storm. They can give you information on any disaster-related assistance that may be available in your area. In many cases, these offices can even help with finding grants for the rebuilding process.

TheFederal Emergency Management Agency (FEMA) has a list of local emergency offices in declared disaster areas that you can register with. You can also contact FEMA directly at (800) 621-3362. TTY service for the deaf and hard of hearing is available at (800) 462-7585. 

Other FEMA Resources

FEMA also operates DisasterAssistance.gov. On this site, you can run a search in your area for assistance with everything from housing and temporary shelter to food and nutrition resources in the wake of the storm. This site also has legal, medical and employment resources.

You can start by filling out a simple questionnaire to match you with the appropriate resources. From there, there are options to apply online for assistance.

The Rebuilding Process

Once the storm is over and you’re looking to put everything back together, there are a lot of resources out there to help you. One option we’ll go over is backed by the government. Then we’ll touch on the basics of submitting a homeowners insurance claim.

SBA Disaster Loans

The U.S. Small Business Administration provides loans for disaster recovery to businesses of any size as well as private nonprofits, homeowners and renters. These loans cover the following:

  • Real estate
  • Personal property
  • Machinery and equipment
  • Inventory and business assets

You can apply for these loans if you’re in an SBA-declared disaster area.

Homeowners may apply for up to $200,000 to repair or replace their primary residence. The loan isn’t for additions or improvements (beyond bringing things up to code), but you can use it to restore the property to its original condition.

Homeowners can also apply for a loan of up to $40,000 in order to replace personal property which may include furniture, vehicles, appliances and other items.

Making A Homeowners Insurance Claim

Another avenue to repair or replace damaged items and fund reconstruction after the storm is to submit a homeowners insurance claim. There are a few things you should be aware of at this point.

You need to determine whether your homeowners insurance policy covers flood damage, as many don’t. The easiest way to get this information is to call your insurance carrier directly.

In the event you’re not covered, you should look at applying for one of the disaster relief grants or loans mentioned above. Otherwise, you can proceed with making a claim by following your insurance company’s guidelines.

Keep a record of your losses and take photos if possible. Be very thorough.

If you currently have a mortgage, your lender needs to sign off on claims above a certain dollar amount because Fannie Mae, Freddie Mac, the FHA and other major mortgage investors need to make sure the property is restored to a condition that’s as good as or better than when you bought it.

The claims process will go smoother if you contact your insurance company first. After that, you can go ahead and contact your mortgage lender. They’ll work with you during the claims process to make sure everything happens as it should.

Quicken Loans clients can contact our insurance claims team at (866) 947-8425. We’ll work with you to get you back in your home as soon as possible.

For more information on homeowners insurance, check out this post on filing a claim.

Mortgage Payment Assistance

If you’re able to make your mortgage payment, we recommend doing so, but these storms often leave people in a difficult situation, particularly if you’ve been displaced. If you anticipate having trouble making your mortgage payment in the upcoming month, reach out to your lender or servicer as soon as possible.

Quicken Loans clients can contact us by calling (800) 508-0944. We’re committed to working with you, and we have options available for those in the affected areas.

Our thoughts are with you during this difficult time.

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Get matched with a lender that will work for your financial situation.

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Miranda Crace

Miranda Crace is a Senior Section Editor for the Rocket Companies, bringing a wealth of knowledge about mortgages, personal finance, real estate, and personal loans for over 10 years. Miranda is dedicated to advancing financial literacy and empowering individuals to achieve their financial and homeownership goals. She graduated from Wayne State University where she studied PR Writing, Film Production, and Film Editing. Her creative talents shine through her contributions to the popular video series "Home Lore" and "The Red Desk," which were nominated for the prestigious Shorty Awards. In her spare time, Miranda enjoys traveling, actively engages in the entrepreneurial community, and savors a perfectly brewed cup of coffee.