How To Write A Financial Hardship Letter For Mortgage Assistance

7 Min Read
Updated Dec. 20, 2023
Written By
Victoria Araj
Man on laptop at table drafting a financial hardship letter.

While we always want to make our monthly mortgage payments, sometimes life can get in the way. If you’re in need of mortgage assistance, there are options available. One of those options involves writing a financial hardship letter. A financial hardship letter is a written document for your lender explaining why you’re unable to meet your financial obligations. Let’s learn more about how these letters work, when to use them and how to write an effective letter.

What Is A Financial Hardship Letter?

A financial hardship letter is a document in which you can detail your financial situation for your lender in hopes of getting a payment extension or reduction.

This letter should explain your current financial situation and why you’re unable to make payments. It should provide specific details about the hardship, such as when it began, how it was caused and how long it may continue.

See What You Qualify For

When Would You Need A Hardship Letter?

A financial hardship letter may be needed when unfortunate events outside of your control keep you from being able to pay your mortgage. This letter aims to let the lender know why you haven’t been able to make payments. Some examples of situations your mortgage lender may consider a financial hardship include:

  • Serious illness or injury that results in extensive medical expenses
  • Natural or man-made disaster
  • Death
  • Military deployment
  • Incarceration
  • Sudden reduction of income
  • Job relocation or layoff
  • Divorce or legal separation

Do You Always Need To Write A Hardship Letter?

There are times when you may not need to write a hardship letter to receive financial assistance. Reach out to your service provider to see if a hardship letter is necessary.

Even if your service provider doesn’t require a letter of hardship, they’ll still likely want to see a list of monthly expenses to determine whether to assist you. Below are examples of expenses you should detail to your provider.

  • Medical assistance
  • Transportation
  • Housing utilities
  • Student loans
  • Pets
  • Food
  • Transportation
  • Insurance

Remember to be as accurate as possible. For example, if you have monthly medical expenses, you should present documentation like medical bills to support them.

Financial Hardship Letter: Example

Infographic listing the different parts or sections to a financial hardship letter.

The typical format of a financial hardship letter is as follows:

  1. Contact info: Provide accurate contact information including your address, email and phone number.
  2. Introduction: Explain who you and/or your family are along with your connection to the lender.
  3. Situation: Write a brief explanation of your situation and why you’re asking for help.
  4. Plan of action: Explain what you are requesting from the lender and how you plan to adjust your financial situation so you can continue to make payments in the future.
  5. Closing statement: Let the lender know what type of response you are looking for and thank them for their time.
  6. Signature: Signing the letter is a sign of good faith and could be legally required for proper documentation.

After your letter is complete, it must be addressed to your lender. The letter may be mailed to your lender’s office or sent electronically via email. We recommend you check if your servicer requires a letter of hardship before submitting one. If they do require one, use the financial hardship letter example below as a guide or template for your letter.

How To Write A Hardship Letter: 7 Tips

Be mindful of the specific tips and advice below as you work through writing your letter.

1. Include Accurate Contact Information

It’s crucial to make sure the contact information you include in your letter is accurate. This better ensures your server will be able to contact you. We recommend doing a read-through of your letter for any errors before sending it to your server.

2. Be Personal, But Keep It Semi-Formal

It’s best to be semi-formal in tone and specific in facts when writing this letter. While you may be feeling some very real emotional distress at the prospect of losing your home, the key here is to prove you qualify for a financial hardship exemption.

Remember to be original with your letter. You can use templates and examples – like the one we included above – for guidance, but your letter should be genuine and unique to your circumstances.

3. Keep The Letter Short And Concise

While it may be tempting to embellish your story or provide a full backstory, be concise, straightforward and honest with your letter. Keep the letter simple and direct with basic language to ensure it’s clear. Ideally, it should be one page (ideally less than 450 words), so don’t go into any unnecessary details.

4. State The Problem

You’ll need to explain exactly what is causing your delays or inability to make your mortgage payments. Don’t add fluff – be straightforward and honest with your answers.

Focus on the most important reason for assistance if there are multiple reasons why you can’t make payments. This will make the biggest difference in helping you get approved for a modification or refinance loan.

5. Provide Enough Documentation

It’s important to provide as much factual information as necessary so your lender can get the full picture of your situation. You should include details about your income, assets and expenses.

Your servicer may just need a compilation of these various documents, rather than a hardship letter. It’s best to reach out to your lender beforehand to see which documents and information are necessary to send.

Commonly requested documents include:

  • Recent pay stubs
  • Form 1099s or W-2s
  • Current and previous year’s tax returns
  • Bank statements
  • Medical bills
  • Employment termination or relocation letter
  • Death certificate
  • Divorce or separation agreement paperwork
  • Military orders
  • Proof of incarceration

Lenders will often request documentation to verify the information in the letter, so it’s important to only include accurate information.

6. Include An Action Plan

You need to focus on your objectives and make it clear to your creditor that you have a plan they can help you with. Tell the creditor what you need help with and how to facilitate a solution to your financial issues. Keep in mind the options available to you will depend on what you are approved for and what your lender thinks you can do.

For mortgage relief, you may receive mortgage forbearance and deferment plans. Forbearance will allow you to temporarily pause your mortgage payments to give you time to catch up on finances. A deferment may be offered as well, which will push the payments you missed during the forbearance period to be due at the end of your loan term.

Speak with your servicer first to see what options they have available for you, such as: Below are some common options but they aren’t always guaranteed:

  • Increasing interest rates, but extending the loan term
  • Reducing payments
  • Lowering the interest rate
  • Forgiving late fees

For example, you could ask for your monthly payments to be put on hold for three months or request to speak to them to discuss your options.

7. Have Your Letter Reviewed Before Sending

We recommend having your letter reviewed and proofread by a close family member or financial coach before sending it. This will help ensure you’ve included all the necessary details and that it’s free from grammar and spelling errors.

Remember, the letter should be addressed to the lender, and it’s important to include your contact information in case the lender has any questions. Finally, the letter should be signed by you, or the person requesting the hardship arrangement.

The Bottom Line: Refinance To Get Ahead Of Hardship

While it may not always be an option, if you can anticipate that you’ll be facing financial issues in the future, you may be able to refinance into a lower payment before facing the risk of default or foreclosure. If you’re current on your payments and able to refinance, you can

Ready to refinance?

See recommended refinance options and customize them to fit your budget.


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