Quicken Loans Account Creation

Last Updated: December 2023

Description Of The Services

The Website is an online marketplace where you can research and compare different financial related products, offers, promotions and services in a number of different categories (collectively “Financial Products”).  The Services are provided by Quicken Loans without charge to you, and are meant to provide you with information and assistance to organize and manage your finances, including working toward home ownership. Additional products or services may be provided at a fee, upon your enrollment and consent.

You understand and agree that if you submit a request for information on a Financial Product related to a third party advertiser or vendor, Quicken Loans will share the information that you provided to Quicken Loans, including but not limited to your name, address, telephone number, (“Self-Reported Information”) with clients or vendors in our network, including but not limited to banks, correspondent lenders, mortgage bankers, brokers and other financial services related companies (referred to individually as “Client” and collectively as “Clients”) to process and fulfill your request. You authorize Quicken Loans to share with Clients on your behalf the Self-Reported Information, for the purpose of matching your request with Clients.

You acknowledge that Quicken Loans does not make loan or credit decisions in connection with any service and that Quicken Loans is not a party to any agreement that you may make with the Client, and that the Client is solely responsible for its services to you. You further acknowledge that Quicken Loans is not acting as your agent or broker and is not recommending any particular financial or credit card product or Client to you.

Any compensation Quicken Loans may receive is paid by the individual Client for marketing the products and services on the Quicken Loans site, regarding that particular Client. Quicken Loans does not charge you a fee to use the Quicken Loans Website.

You understand that requirements for a particular product are made by the individual Clients and that Quicken Loans does not endorse, warrant, or guarantee the products or services of any the Client. Nothing contained herein shall constitute an offer or promise for credit or interest rate lock-in agreement. You agree that Quicken Loans shall not be liable for any damages or costs of any type which arise out of or in connection with your use of the Client’s service.

By submitting a contact request for a product or service, you are consenting to be contacted by one or more Clients either by telephone (on a recorded line), automated calling, on a mobile device, via email or mail, based on the information you have provided to us, even if you have opted into the National Do Not Call List administered by the Federal Trade Commission, any state equivalent Do Not Call List, or the Do Not Call List of an internal company. You understand that the Clients may maintain the information you submitted to Quicken Loans whether you elect to use their services or not. In the event you no longer want to receive communications from a Client, you agree to notify the Client directly. You also give Quicken Loans permission to send you periodic updates of current products and services which may be of interest to you.

Your Registration Information

1. Registration

a) Account Registration. To access some features of the Services, you may be required to register for an account. To do that, you must (i) be at least eighteen (18) years of age; (ii) have not previously been suspended or removed from the Services; and (iii) register for and use the Services in compliance with any and all applicable laws and regulations. When you register for an account, we may ask you to give us certain identifying information about yourself, including but not limited to your email address and other contact information, and to create a user name and password (“Registration Information”). When registering for and maintaining an account, you agree to provide true, accurate, current, and complete information about yourself. You also agree not to impersonate anyone, misrepresent any affiliation with anyone else, use false information, or otherwise conceal your true identity from Quicken Loans for any purpose.

If you don’t provide this information, or Quicken Loans cannot verify your identity, we can refuse to allow you to use the Services. We may verify your identity. These inquiries may include asking you for further information, requiring you to provide your full address and Social Security number, and/or requiring you to take steps to confirm ownership of your email address or verifying information you provide against third party databases or through other sources.

b) Account Responsibility

You agree and understand that you’re responsible for maintaining the confidentiality of your password which, together with your LoginID e-mail address, allows you to access the Sites. 

That LoginID and password form your “Registration Information.” By providing us with your e-mail address, you agree to receive all required notices electronically, through the Services by displaying links to notices generally on the Site, to that e-mail address. 

It’s your responsibility to update or change that address, as appropriate. Notices will be provided in HTML (or, if your system does not support HTML, in plain-text) in an e-mail or through a link to the appropriate page on our site, accessible through any standard, commercially available internet browser.

If you become aware of any unauthorized use of your Registration Information or Account Information for the Services, you agree to notify Quicken Loans immediately at the email address – [email protected]

If you believe that your Registration Information or Account Information or device that you use to access the Services has been lost or stolen, or that someone is using your account without your permission, you must notify Quicken Loans immediately.

The following is Quicken Loans contact information:

Email: [email protected]

Address: LMB, Attn: Customer Care 4859 W Slauson Ave #405 Los Angeles, CA 90056

Your Use of the Services

Your right to access and use the Sites and the Services is personal to you and isn’t transferable by you to any other person or entity. You’re only entitled to access and use the Sites and Services for lawful purposes. Accurate records enable Quicken Loans to provide the Services to you. 

In order for the Services to function effectively, you must also keep your Registration Information and Account Information up to date and accurate. If you don’t do this, the accuracy and effectiveness of the Services will be affected. You represent that you’re a legal owner of, and that you’re authorized to provide us with, all Registration and Account Information and other information necessary to facilitate your use of the Services.

Your access and use of the Services may be interrupted from time to time for any of several reasons, including, without limitation, the malfunction of equipment, periodic updating, maintenance or repair of the Services or other actions that Quicken Loans, in its sole discretion, may elect to take. In no event will Quicken Loans be liable to any party for any loss, cost, or damage that results from any scheduled or unscheduled downtime.

Your sole and exclusive remedy for any failure or non-performance of the Services, including any associated software or other materials supplied in connection with such Services, shall be for Quicken Loans to use commercially reasonable efforts to effectuate an adjustment or repair of the applicable Services.

Use With Your Mobile Device

Use of the Services may be available through a compatible mobile device, Internet and/or network access and may require software. You agree that you are solely responsible for these requirements, including any applicable changes, updates and fees as well as the terms of your agreement with your mobile device and telecommunications provider.  


Online And Mobile Alerts

Quicken Loans may from time to time provide automatic alerts and voluntary account-related alerts. Automatic alerts may be sent to you following certain changes to your account or information, such as a change in your Registration Information.

Voluntary account alerts may be turned on by default as part of the Services. They may then be customized, deactivated or reactivated by you. These alerts allow you to choose alert messages for your accounts. Quicken Loans may add new alerts from time to time, or cease to provide certain alerts at any time upon its sole discretion. Each alert has different options available, and you may be asked to select from among these options upon activation of your alerts service.

You understand and agree that any alerts provided to you through the Services may be delayed or prevented by a variety of factors. Quicken Loans may make commercially reasonable efforts to provide alerts in a timely manner with accurate information, but cannot guarantee the delivery, timeliness, or accuracy of the content of any alert. Quicken Loans shall not be liable for any a.  delays, failure to deliver, or misdirected delivery of any alert; b. errors in the content of an alert; or c. actions taken or not taken by you or any third party in reliance on an alert.

Electronic alerts will be sent to the email address you’ve provided as your primary email address for the Services. If your email address or your mobile device’s email address changes, you’re responsible for informing us of that change. You can also choose to have alerts sent to a mobile device that accepts text messages. Changes to your email address or mobile number will apply to all of your alerts.

Because alerts aren’t encrypted, we’ll never include your passcode. However, alerts may include your LoginID and some information about your accounts. Anyone with access to your email will be able to view the content of these alerts. At any time you may disable future alerts.

Access and Interference

You agree that you’ll not:

  1. Use any robot, spider, scraper, deep link or other similar automated data gathering or extraction tools, program, algorithm or methodology to access, acquire, copy or monitor the Services or any portion of the Services, without Quicken Loans’s express written consent, which may be withheld in Quicken Loans’s sole discretion. 
  2. Use or attempt to use any engine, software, tool, agent or other device or mechanism (including, without limitation, browsers, spiders, robots, avatars or intelligent agents) to navigate or search the Services, other than the search engines and search agents available through the Services and other than generally available third-party web browsers.
  3. Post or transmit any file which contains viruses, worms, Trojan horses or any other contaminating or destructive features, or that otherwise interferes with the proper working of the Services.
  4. Attempt to decipher, decompile, disassemble or reverse-engineer any of the software comprising or in any way making up a part of the Services.

Not A Financial Planner, Broker Or Tax Advisor


The Services are intended only to assist you in your financial organization and decision-making and is broad in scope. Your personal financial situation is unique, and any information and advice obtained through the Service may not be appropriate for your situation. Accordingly, before making any final decisions or implementing any financial strategy, you should consider obtaining additional information and advice from your accountant or other financial advisers who are fully aware of your individual circumstances.

Ending Your Relationship With Quicken Loans

This Agreement will continue to apply until terminated by either you or Quicken Loans as set out below. If you want to terminate your legal agreement with Quicken Loans, you may do so as follows:

To close your account for the Services, please use the directions below:

  1. Login to your Quicken Loans account.
  2. Go to “Your Profile.”
  3. Locate the ‘Delete Quicken Loans Account’ option under ‘Your Personal Details,’ and type in “delete” where prompted.
  4. Follow the account prompts
  5. Your account will be closed and your ability to log in deactivated immediately. Your Quicken Loans account data will be removed within 48 hours, subject to and as explained in our Privacy Statement.

Should you have any challenges with that process, or questions about your account deletion, please contact [email protected]

Quicken Loans may, at any time, suspend your account and/or terminate its legal agreement with you and your access to the Services

a. if you’ve breached any provision of this Agreement (or have acted in a manner which clearly shows that you don’t intend to, or are unable to comply with, the provisions of this Agreement),b. if Quicken Loans, in its sole discretion, believes it’s required to do so by law (for example, where the provision of the Service to you is, or becomes, unlawful), c. for any reason, and at any time, with or without notice to you, or d. immediately upon notice, to the e-mail address provided by you as part of your Registration Information.

 You acknowledge and agree that Quicken Loans may immediately suspend, deactivate or delete your account and all related information and files in your account and/or prohibit any further access to all files and the Services by you. Further, you agree that Quicken Loans shall not be liable to you or any third party for any suspension or termination of your access to the Services.


Quicken Loans reserves the right, at any time and from time to time, to modify or discontinue, temporarily or permanently, the Sites or Services with or without notice. Quicken Loans reserves the right to change the Services, including applicable fees, in our sole discretion and from time to time. If you don’t agree to the changes after receiving a notice of the change to the Services, you may stop using the Services. Your use of the Services, after you are notified of any change(s) will constitute your agreement to such change(s). You agree that Quicken Loans shall not be liable to you or to any third party for any modification, suspensions or discontinuance of the Services.

Quicken Loans may modify this Agreement from time to time. Any and all changes to this Agreement may be provided to you by electronic means (i.e., via email or the App or by posting the information on the Sites). The Agreement will always indicate the date it was last revised. You’re deemed to accept, and agree to be bound by, any changes to the Agreement when you use the Services after those changes are posted.