• What Clients Tell Us About Their Experience With Quicken Loans.

    • The McDonald Family

      The McDonald Family

    • Anthony and Amy

      Anthony and Amy

    • John from California

      John from California

    • Brandon and Jennifer

      Brandon and Jennifer

    • Chanelle and Brad

      Chanelle and Brad

    • More testimonials on YouTube

      More testimonials on YouTube

  • Check Out Our Snappy New TV Ads. We Made Them Especially For You!

    • Marjorie Reyes VA Loan

      Marjorie Reyes VA Loan

    • Rob Jones VA Loan

      Rob Jones VA Loan

    • The Proposal

      The Proposal

    • The Border Crossing

      The Border Crossing

    • Quicken Loans Carrier Classic

      Quicken Loans Carrier Classic

    • Watch more ads on YouTube

      Watch more ads on YouTube

3 Ways to Contact Us

Why Should You Choose Quicken Loans?

Our Experience

We know how important it is for you to know we’re a stable, reliable company – especially in today’s markets.

  • According to National Mortgage News, we’re America’s largest online lender. We’ve helped American families finance more than a million loans – and we can help you.
  • We’ve got over 27 years under our belts providing world-class client service as a direct lender.
  • We make it happen – we funded over $30 billion in loans in 2011 – a company record!
  • J.D. Power and Associates ranks us “Highest in Customer Satisfaction for Mortgage Origination in the U.S.” – for the second year in a row. Once is great. Twice is amazing.
  • The BBB gives Quicken Loans an A+ for customer service.
  • Want to get great tips and learn more about your finances, your home, and get to know some of the great folks at Quicken Loans? Read our blog – Zing!

Our Values

We’ve taken the principles we’ve built our business on and put them on paper – we call them ISMs.

  • Read our complete list of ISMs – it’s what allows us to give you the best experience possible. It’s really a guide to life at Quicken Loans.
  • Visit our Community DIFF blog to find out what we’re doing to make things a bit better for the world.
  • Above all else, we value you – and guiding you to the best decision with certainty is what we do.

Our Promise

With every client, every time, we deliver on the promise to make this your best mortgage experience ever.

  • A real person answers the phone when you call and we’ll return your calls within one business day. Your happiness is our #1 priority.
  • We provide a checklist of documents you’ll need and we set realistic expectations upfront, so you’ll never have hidden fees or other suprises.
  • We’ll give you proactive updates on the status of your mortgage. You’ll never have to worry about checking on things.
  • Our goal is to be your Lender for Life®. When you choose us, you’ll learn why 94% of our closed clients say they would recommend us to family and friends.
  • Wondering about closing? Don’t worry – we’ll meet you on your terms. Home, office, even a truck stop – you tell us where you want us to be.
  • And after you close your loan, you can even manage your mortgage with Mint.com!
  • Something not right? Tell us and we’ll do whatever we can to fix it.

Our Process

We’ve got all the fancy-schmancy technology to make your mortgage experience one of the easiest things you’ll ever do. Oh, and then there’s our unbeatable client service.

  • Our industry-leading online tools offer ease, speed and insight.That’s why we close many of our loans in 30 days or less.
  • Online chat, mortgage approvals in minutes, signing documents online – you name it, we’ve got it.
  • Our powerful online tools, like MyQL Mobile, allow us to close your loan quickly. This app is exclusive to Quicken Loans clients and is available on iPhone® and Android™!
  • Need more details about how it works at Quicken Loans? Read our Amazing Mortgage Process.

Our People

From our mortgage bankers to our processors to our interns – our 5,000 team members make it their mission to give you the mortgage experience you deserve.

94% of our CLIENTS would RECOMMEND us!

“Highest in Customer Satisfaction for Primary Mortgage Origination in the U.S., Two Years in a Row”

J.D. Power and Associates

We have an A+ rating with the BBB and we're PROUD!
J.D. Power and Associates Disclaimer
  • Quicken Loans received the highest numerical score in the proprietary J.D. Power and Associates 2010-2011 Primary Mortgage Origination StudiesSM. 2011 study based on 3,647 total responses measuring 16 lenders and measures opinions of consumers who originated a new mortgage. Proprietary study results are based on experiences and perceptions of consumers surveyed in July-September 2011. Your experiences may vary. Visit jdpower.com.
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