Why you should choose Quicken Loans

Our Experience

We know how important it is for you to know we’re a stable, reliable company – especially in today’s markets.

• According to National Mortgage News, we’re America’s largest online lender. We’ve helped American families finance more than a million loans – and we can help you.
• We’ve got over 27 years under our belts providing world-class client service as a direct lender.
• We make it happen – we closed more than $70 billion in loans in 2012 – doubling our previous company record!
• Quicken Loans is thrilled to be ranked “Highest in Customer Satisfaction for Primary Mortgage Origination” in the U.S. – three years in a row by J.D. Power and Associates. Thrilled for our clients, that is.
• Want to get great tips and learn more about your finances, your home, and get to know some of the great folks at Quicken Loans? Read our blog – Zing!

Our Values

We’ve taken the principles we’ve built our business on and put them on paper – we call them ISMs.

• Read our complete list of ISMs – it’s what allows us to give you the best experience possible. It’s really a guide to life at Quicken Loans.
• Visit our Community DIFF blog to find out what we’re doing to make things a bit better for the world.
• Above all else, we value you – and guiding you to the best decision with certainty is what we do.

Our Promise

With every client, every time, we deliver on the promise to make this your best mortgage experience ever.

• A real person answers the phone when you call, and we’ll return your calls within one business day. Your happiness is our #1 priority.
• We provide a checklist of documents you’ll need, and we set realistic expectations upfront so there are never any hidden fees or other surprises.
• We’ll give you proactive updates on the status of your mortgage. You’ll never have to worry about checking on things.
• Our goal is to be your Lender for Life^®. When you choose us, you’ll learn why 94% of our closed clients say they would recommend us to family and friends.
• Wondering about closing? Don’t worry – we’ll meet you on your terms. Home, office, even a truck stop – you tell us where you want us to be.
• And after you close your loan, you can even manage your mortgage with Mint.com!
• Something not right? Tell us and we’ll do whatever we can to fix it.

Our Process

We’ve got all the fancy-schmancy technology to make your mortgage experience one of the easiest things you’ll ever do. Oh, and then there’s our unbeatable client service.

• Our industry-leading online tools offer ease, speed and insight. That’s why we close the majority of our loans in 30 days or less.
• Online chat, mortgage approvals in minutes, signing documents online – you name it, we’ve got it.
• Our powerful online tools, like MyQL Mobile, allow us to close your loan quickly. This app is exclusive to Quicken Loans clients and is available on iPhone^® and Android™!
• Need more details about how it works at Quicken Loans? Read our Amazing Mortgage Process.

Our People

From our Home Loan Experts to our processors to our interns – our more than 10,000 team members make it their mission to give you the mortgage experience you deserve.

• We’ve been ranked in the Top 30 of FORTUNE Magazine’s Best Places to Work in America for nine years running! We’re especially proud to be in the Top 10 in 2012.
• We’re real people and you can find us just about anywhere – feel free to follow us on Quicken Loans Twitter or be our friend on Quicken Loans Facebook.
• Ready to be part of the team? Well, quit wasting time – we are always looking for AMAZING people to join our team at Quicken Loans.

"Highest in Customer Satisfaction for Primary Mortgage Origination" in the U.S. - three years in a row

J.D. Power and Associates