• What Clients Tell Us About Their Experience With Quicken Loans.

    • The Lightner Family

      The Lightner Family

    • Brian and Nili

      Brian and Nili

    • Mike Frasca

      Mike Frasca

    • Brandon and Jennifer

      Brandon and Jennifer

    • Anthony and Amy

      Anthony and Amy

    • More testimonials on YouTube

      More testimonials on YouTube

  • Check Out Our Snappy New TV Ads. We Made Them Especially For You!

    • Meet Marjorie Reyes

      Meet Marjorie Reyes

    • Meet the Wassmans

      Meet the Wassmans

    • Real People Help You Refinance

      Real People Help You Refinance

    • Real People Help You Purchase

      Real People Help You Purchase

    • PGA Hole-in-One

      PGA Hole-in-One

    • Watch more ads on YouTube

      Watch more ads on YouTube

3 Ways to Contact Us

Why you should choose Quicken Loans

Our Experience

We know how important it is for you to know we’re a stable, reliable company – especially in today’s markets.

  • According to National Mortgage News, we’re America’s largest online lender. We’ve helped over 2 million American families finance their homes – and we can help you.
  • We’ve got over 29 years under our belt providing world-class client service as a direct lender.
  • We make it happen – we closed more than $80 billion in loans in 2013!
  • Want to get great tips and learn more about your finances, your home, and get to know some of the great folks at Quicken Loans? Read our blog – Zing!

Our Values

We’ve taken the principles we’ve built our business on and put them on paper – we call them ISMs.

  • Read our complete list of ISMs – it’s what allows us to give you the best experience possible. It’s really a guide to life at Quicken Loans.
  • Visit our Community DIFF blog to find out what we’re doing to make things a bit better for the world.
  • Above all else, we value you – and guiding you to the best decision with certainty is what we do.

Our Promise

With every client, every time, we deliver on the promise to make this your best mortgage experience ever.

  • A real person answers the phone when you call and we’ll return your calls within one business day. Your happiness is our #1 priority.
  • We provide a checklist of documents you’ll need and we set realistic expectations upfront so there are never any hidden fees or other surprises.
  • We’ll give you proactive updates on the status of your mortgage. You’ll never have to worry about checking on things.
  • Our goal is to be your Lender for Life®. When you choose us, you’ll learn why 95% of our closed clients say they would recommend us to family and friends.
  • Wondering about closing? Don’t worry – we’ll meet you on your terms. Home, office, even a truck stop – you tell us where you want us to be.
  • And after you close your loan, you can even manage your mortgage with Mint.com!
  • Something not right? Tell us and we’ll do whatever we can to fix it.

Our Process

We’ve got all the fancy-schmancy technology to make your mortgage experience one of the easiest things you’ll ever do. Oh, and then there’s our unbeatable client service.

  • Our industry-leading online tools offer ease, speed and insight. That’s why we close the majority of our loans in 30 days or less.
  • Online chat, mortgage approvals in minutes, signing documents online – you name it, we’ve got it.
  • Our powerful online tools, like MyQL Mobile, allow us to close your loan quickly. This app is exclusive to Quicken Loans clients and is available on iPhone® and Android™!
  • Need more details about how it works at Quicken Loans? Read our Amazing Mortgage Process.

Our People

From our Home Loan Experts to our processors to our interns – our more than 10,000 team members make it their mission to give you the mortgage experience you deserve.

95% of our CLIENTS would RECOMMEND us!

Highest in Customer Satisfaction in the U.S.

2010-2014 Primary Mortgage Origination

2014 Mortgage Servicing

We have an A+ rating with the BBB and we're PROUD!
30 days or less disclaimer
Based on closed loans from 1/01/2012 through 6/30/2013.

Closed client surveys - see details
Based upon a Quicken Loans market research questionnaire of clients whose loans closed between 1/1/2014 and 10/30/2014.
J.D. Power Disclaimer
  • Quicken Loans received the highest numerical score in the proprietary J.D. Power Primary Mortgage Origination (2010-2014) and Servicer (2014) StudiesSM. 2014 Origination Study based on 3,393 total responses measuring 12 lenders and measures opinions of consumers who originated a new mortgage. Servicer Study based on 5,120 responses measuring 20 companies and measures the satisfaction of consumers with their current mortgage servicer. Proprietary study results are based on experiences and perceptions of consumers surveyed in July-September 2014 (Origination) March-April 2014 (Servicer). Your experiences may vary. Visit jdpower.com.