Not very many things in life stay constant for a decade, but one thing that remains the same is our commitment to our clients. We live by the philosophy, “Every client. Every time. No exceptions. No excuses.”
Every year, J.D. Power conducts a survey of consumers to see how they feel about their mortgage origination process. We want to thank you for ranking Quicken Loans highest in customer satisfaction in Primary Mortgage Origination for 10 consecutive years. This goes along with six consecutive awards for the highest customer satisfaction in Mortgage Servicing.1
As great as awards are, we aren’t motivated by a trophy. Rather, we always want to provide the best possible client experience we can each and every day. To that end, we bettered our overall score by a total of four points and beat our nearest competition by 15.
There are four categories that make up overall satisfaction. We outranked the competition in each of them:
- Loan options
- Rates and fees
- Loan closing and application/approval process
Having both the origination and servicing awards means that even after we close your loan, when we handle the servicing, you’re getting our highest level of customer service from the time you apply for your loan until you make your last payment, even if that’s 30 years down the line. We remain committed to you.
Do you like what you’re seeing? If you’re in the market for a mortgage and want to work with the best, you can get started online with Rocket Mortgage® by Quicken Loans or give one of our Home Loan Experts a call at (800) 785-4788.
1Quicken Loans received the highest score in the J.D. Power 2010 – 2019 (tied in 2017) Primary Mortgage Origination and 2014 – 2019 Primary Mortgage Servicer Studies of customers’ satisfaction with their mortgage sales experience and mortgage servicer company, respectively. Visit jdpower.com/awards.
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