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Did you just close on a new mortgage? Congratulations! Whether you’re buying your first or your 10th home, or even refinancing to put yourself in a better financial position, it’s a big deal.

While this is very exciting, you should also know that after getting your mortgage, a lot of companies take this as a signal that you might be interested in products that go along with homeownership. This means you’re going to get a lot more mail than you normally do and it won’t necessarily be your grandma’s holiday cookies. You’ll also get some strangely worded mail from the investor in your mortgage after you close your loan. We’ll explain what this means and why you really shouldn’t have to worry about it.

Why All This Mail?

There are two types of mail you may receive for a while after you get into your new house: mail for the previous occupants and offers for various products and services.

Dealing with Someone Else’s Mail

When you move into an existing house, the hope is that the previous owner remembered to fill out a change of address form with the U.S. Post Office before running out the door.

If they didn’t, you can mark the envelope “return to sender.” That way, their correspondents will at least know it’s time to update their address books.

Mail for Products and Services

When you move, marketers know that protection and maintenance services for your new home are top of mind for a while right after you move in. How do they get your information? They can get it in one of a few ways:

Companies involved in a previous transaction with you may sell your information to interested parties. Quicken Loans will never sell your information.

When you move, many records become public information. This means that parties interested in selling you products and services can freely get data on you from your deed recording within a week or two after closing. This information includes:

  • the mortgage lender
  • the borrower (you)
  • loan amount
  • loan number
  • property address

Because part of the information recorded includes the lender, companies that are trying to deceive you may attempt to sell you products or services and represent themselves as Quicken Loans. There are a few things you should know in order to avoid getting taken by a company misrepresenting itself:

Some companies won’t say who they are, but will place our logo on their mailer. They may offer autopay for a small fee attached to every payment or a couple hundred dollars to start the plan. Quicken Loans offers a variety of payment options including autopay, but we’ll never charge you to make a payment.

You may also get offers for a couple of different types of life insurance. In the case of mortgage life insurance, these policies take effect if an unexpected life event causes you not to be able to make a couple of mortgage payments. The second type of life insurance pays a benefit to you or your loved ones if the person named in the policy passes away. While these policies in and of themselves aren’t a bad thing, companies may try to present them as if Quicken Loans is offering them. We don’t offer any life insurance service. If you’re considering these policies, look for a company that is honest about who they are.

You may also get mail for lawn and snow removal service, security systems, etc. You may or may not want to take advantage of these offers. You can also take steps to reduce or eliminate junk mail.

Investor Sale Letter

Quicken Loans is a mortgage originator. That means that Quicken Loans, like the majority of today’s mortgage lenders, make the loan upfront when you close your mortgage and then the loan is made available on the open bond market through one of the major mortgage investors (Fannie Mae, Freddie Mac, FHA, VA, etc.). Because of this, within the first month or two after closing your mortgage, you’ll get a letter from your mortgage investor saying that your mortgage has been sold.

Unfortunately, this causes a fair amount of confusion for some of our clients. Here’s what you should know.

Your relationship with Quicken Loans doesn’t end when you get this letter. We’re still your servicer. That means we collect your monthly payments and act as the liaison between you and the mortgage investor. If you ever have any problem at all with your loan or trouble making a payment, you can start by contacting us. We’re here to serve you for as long as you have your mortgage with us. That’s our promise to you.

Hopefully this has helped you understand some of the mail you’re receiving after getting your new loan. Do you still have questions for us? No problem. Leave them in the comments below.

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This Post Has 134 Comments

  1. Please remove myself and my husband, David Colvin from the junk email list. We have successfully refinanced our home through your service.

    1. Good evening, Regina:

      I’ve successfully removed your information from our mail and email marketing databases. If you are getting mail from third parties based on public records, you’ll have to contact them individually. Thank you! Congratulations on closing!

    1. I’ve taken care of this. Congratulations on your refinance! As a reminder, you’ll have to contact the parties separately. They would get your information from public records.

    1. Hi Amaranto:

      I’ve successfully removed you from our physical and email marketing databases. As a reminder, if you’re getting mail from third parties, it’s probably related to public records such as the title and deed associated with your new home. Thank you for choosing Quicken Loans and congratulations!

    1. I’ve successfully updated your contact preferences and you won’t be getting physical or email from us that isn’t directly related to your loan. As a reminder, if you’re getting mail from third parties, it’s due to public records associated with your title and other mortgage documentation. You’ll have to opt out with each company individually.

        1. Hi Ronald:

          You’ve been removed on our side, but if you’re getting mail from third parties, it would be the result of public records associated with your mortgage. You would have to contact those companies individually. Hope this helps!

    1. Hi Sarah:

      We Have taken care of this on our end. it’s also possible for you to be getting mail from third parties because they get your mortgage information from public records like title and deed. You will have to opt out with them individually.

    1. This is all set. If you’re getting mail from third parties, you will have to contact them individually. Those would be due to public records associated with your mortgage.

    1. Hi Pamela:

      I’ve taken care of removing you and Charles from our email and mail marketing lists. Any third party mail you’re getting is related to public records that come with getting a mortgage, so you’ll have to reach out to those companies individually.

    1. Hi Charles:

      I’ve removed you from our email and mail marketing databases. As a reminder, if you’re getting mail from third-party, you’ll have to contact them individually. It’s probably related to public records surrounding your mortgage.

    1. Hi Ralph:

      I’ve removed you from all email and direct mail marketing campaigns we have based upon your loan file. If you have any further addresses you would like removed, you can update your preferences here. If you are receiving mail from third parties, it’s likely due to public records associated with your transaction and you will have to contact those companies individually for removal. Thanks!

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