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Did you just close on a new mortgage? Congratulations! Whether you’re buying your first or your 10th home, or even refinancing to put yourself in a better financial position, it’s a big deal.

While this is very exciting, you should also know that after getting your mortgage, a lot of companies take this as a signal that you might be interested in products that go along with homeownership. This means you’re going to get a lot more mail than you normally do and it won’t necessarily be your grandma’s holiday cookies. You’ll also get some strangely worded mail from the investor in your mortgage after you close your loan. We’ll explain what this means and why you really shouldn’t have to worry about it.

Why All This Mail?

There are two types of mail you may receive for a while after you get into your new house: mail for the previous occupants and offers for various products and services.

Dealing with Someone Else’s Mail

When you move into an existing house, the hope is that the previous owner remembered to fill out a change of address form with the U.S. Post Office before running out the door.

If they didn’t, you can mark the envelope “return to sender.” That way, their correspondents will at least know it’s time to update their address books.

Mail for Products and Services

When you move, marketers know that protection and maintenance services for your new home are top of mind for a while right after you move in. How do they get your information? They can get it in one of a few ways:

Companies involved in a previous transaction with you may sell your information to interested parties. Quicken Loans will never sell your information.

When you move, many records become public information. This means that parties interested in selling you products and services can freely get data on you from your deed recording within a week or two after closing. This information includes:

  • the mortgage lender
  • the borrower (you)
  • loan amount
  • loan number
  • property address

Because part of the information recorded includes the lender, companies that are trying to deceive you may attempt to sell you products or services and represent themselves as Quicken Loans. There are a few things you should know in order to avoid getting taken by a company misrepresenting itself:

Some companies won’t say who they are, but will place our logo on their mailer. They may offer autopay for a small fee attached to every payment or a couple hundred dollars to start the plan. Quicken Loans offers a variety of payment options including autopay, but we’ll never charge you to make a payment.

You may also get offers for a couple of different types of life insurance. In the case of mortgage life insurance, these policies take effect if an unexpected life event causes you not to be able to make a couple of mortgage payments. The second type of life insurance pays a benefit to you or your loved ones if the person named in the policy passes away. While these policies in and of themselves aren’t a bad thing, companies may try to present them as if Quicken Loans is offering them. We don’t offer any life insurance service. If you’re considering these policies, look for a company that is honest about who they are.

You may also get mail for lawn and snow removal service, security systems, etc. You may or may not want to take advantage of these offers. You can also take steps to reduce or eliminate junk mail.

Investor Sale Letter

Quicken Loans is a mortgage originator. That means that Quicken Loans, like the majority of today’s mortgage lenders, make the loan upfront when you close your mortgage and then the loan is made available on the open bond market through one of the major mortgage investors (Fannie Mae, Freddie Mac, FHA, VA, etc.). Because of this, within the first month or two after closing your mortgage, you’ll get a letter from your mortgage investor saying that your mortgage has been sold.

Unfortunately, this causes a fair amount of confusion for some of our clients. Here’s what you should know.

Your relationship with Quicken Loans doesn’t end when you get this letter. We’re still your servicer. That means we collect your monthly payments and act as the liaison between you and the mortgage investor. If you ever have any problem at all with your loan or trouble making a payment, you can start by contacting us. We’re here to serve you for as long as you have your mortgage with us. That’s our promise to you.

Hopefully this has helped you understand some of the mail you’re receiving after getting your new loan. Do you still have questions for us? No problem. Leave them in the comments below.

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This Post Has 314 Comments

  1. Some time I get phone calls and they be tell me I signed up for something at the time of closing, I have a problem trying to remember things, and sometimes I think it’s quicken loans wanting me to do something, then I get confused and decide that it’s a scam, so I back away.thats why I only want text message of importance to my account. No sales and no gimicks.

    1. Hi Jodi:

      I can remove you from marketing email campaigns at the address provided. I don’t have access to your physical address, but you can fill out this form yourself. As a reminder, many parties receive your physical address based on public records associated with your transaction. You will have to contact them individually. Thanks!

    1. Hi Darline:

      I can remove you from our mailing list for email. However, to be removed from physical mail, you can put in your address using this form. Because your mortgage is tied in with so many public records, it’s important to note you’ll have to reach out to third parties individually. Thanks!

      1. Hi Iva:

        I’m going to remove you from our marketing email campaigns based on the email address provided. If you’re getting mail from third parties, you’ll have to contact them individually. Also, to opt out of physical mail, please fill out this form.

    1. Hi Merle:

      I can remove you from our email list based on the provided email address. If you would like to remove yourself from physical mail, you can do so here. As a reminder, much of your mortgage process involves public records, so if you’re getting mail from third parties, you’re going to have to contact them individually. Thanks!

    1. Hi Myrna:

      I can go ahead and remove you from our marketing databases based on the provided email address. However, to remove yourself from our physical mail databases, you can use this form. I do want to let you know that we only have control over our own mail. Because so much of your mortgage documentation is public record, third parties often get your data from county records. You’ll have to contact them individually. I hope this helps!

    1. Hi Cory:

      I can remove you from our marketing email campaigns based on the address provided, but I don’t have access to your physical address. The good news is that you can remove yourself from physical mail campaigns using this form. You may also be getting mail from third parties as a result of public records related to your mortgage. If that’s the case, you’ll have to contact them individually. Have a great night!

  2. This is my other email address and phone number that I receive junk mail and phone call on .

    What ever you can do would be appreciated. Thanks

    1. Hi Donald:

      I can use this information to remove you from our email and phone marketing campaigns. However, if you’re getting mail from third parties, you’ll have to contact them individually. Lots of companies get you’re mailing address from public records related to your mortgage transaction. I’m also going to remove your phone number from this comment. Have a good day!

    1. Hi Vickie:

      I can remove you from our email marketing campaigns based on the email address provided. To opt out of physical mail from Quicken Loans, visit this page. If you are getting mail from third parties, you’ll have to opt out with them individually. They get your address from public records related to your transaction. Thanks!

    1. Hi Patrick:

      You can remove yourself from marketing communication from Quicken Loans using this page. However, if you’re getting info from third parties, you’ll need to opt out with them individually. While we don’t sell your information, many documents relating to your mortgage are considered items of public record. Therefore, they get information from the county. I hope this helps!

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