Quicken Loans Ranks Highest for Client Satisfaction in Mortgage Origination by J.D. Power for 7th Consecutive Year

  • November 10, 2016

DETROIT, November 10, 2016 – J.D. Power announced earlier today Quicken Loans (QL), the nation’s second largest retail mortgage lender, ranked highest in client satisfaction for primary mortgage origination among all major home loan lenders in its 2016 study. This is the 7th consecutive year the company topped client satisfaction rankings for mortgage origination.

Currently, there are approximately 7,000 entities providing home lending in America, including commercial banks, credit unions, mortgage bankers, brokers and more.

Earlier this year, J.D. Power also ranked Quicken Loans – which serves clients in all 50 states from its centralized web lending centers in Detroit, Cleveland and Arizona – highest in client satisfaction among home loan servicers for the 3rd consecutive year. This marks the third straight year the company took the top client service ranking for both pieces of the mortgage process. Quicken Loans has now earned the top ranking in the mortgage space a total of ten times over the past seven years.

The national home loan lender scored highest overall in four of the key categories in which it was ranked:

  • Client Interaction
  • Loan Closing
  • Application/Approvals Process
  • Client Onboarding

“Our talented team has spent three decades of blood, sweat and tears making sure we provide clients the best mortgage experience in the world,” said Dan Gilbert, Founder and Chairman of Quicken Loans. “The passion our team members extol in every interaction they have with our clients is driven by a culture that focuses on our team members and the millions of people we serve above all else.”

The J.D. Power study reported faster closing times and higher satisfaction and loyalty levels among clients who used Quicken Loans’ new Rocket Mortgage, the first completely online and on-demand mortgage experience in the history of lending in America. According to the findings, younger clients are more likely to embrace Rocket Mortgage, with a heavy emphasis on home purchase loans.

“To repeatedly be recognized as the industry’s client service leader is a true testament to the core principles our company has operated on for more than 30 years,” said Bill Emerson, Quicken Loans CEO. “Even more significant, it’s clear that it doesn’t stop here as we continue to grow and develop new technologies that improve the mortgage experience for our clients.”

In 2010, Quicken Loans and its sister companies moved their headquarters to downtown Detroit and they now have more than 17,000 team members working in the city’s technology-driven urban core.

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About Quicken Loans

Detroit-based Quicken Loans Inc. is the nation’s second largest retail home mortgage lender. The company expects its total close loan volume to reach close to $320 billion of mortgage volume across all 50 states between 2013 and the end of 2016. Quicken Loans generates loan production from web centers located in Detroit, Cleveland and Scottsdale, Arizona. The company also operates a centralized loan processing facility in Detroit, as well as its San Diego-based One Reverse Mortgage unit. Quicken Loans ranked “Highest in Customer Satisfaction for Primary Mortgage Origination” in the United States by J.D. Power for the past seven consecutive years, 2010 – 2016, and highest in customer satisfaction among all mortgage servicers the past three years, 2014 – 2016.

Quicken Loans was ranked No. 5 on FORTUNE magazine’s annual “100 Best Companies to Work For” list in 2016, and has been among the top-30 companies for the last 13 years. It has been recognized as one of Computerworld magazine’s ’100 Best Places to Work in IT’ the past 12 years, ranking No. 1 in 2016, 2015, 2014, 2013, 2007, 2006 and 2005. The company moved its headquarters to downtown Detroit in 2010, and now more than 10,000 of its 15,000 team members work in the city’s urban core. For more information about Quicken Loans, please visit QuickenLoans.com, on Twitter at @QLnews, and on Facebook at Facebook.com/QuickenLoans.

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