Sometimes when you do things to make your life a little bit easier, you wind up making it more complicated than it should be. One thing I’m ridiculous about is leaving my house on time in the morning. I can’t seem to get it through my thick skull that if I get my kids’ things ready and organized the night before, I won’t have to run around like a chicken with my head cut off hollering “We’re late! Let’s go! Let’s go!” every morning.
It’s our mission at Quicken Loans to make our clients’ lives easier so they can focus on the things that matter. One of the ways we do this is by helping our clients find more convenient and efficient ways to manage their mortgage. Many of our clients call to talk to our servicing team about things they could do on MyQL.com.
So, in an effort to educate and provide great options to our clients, let’s go over the numbers and see why our clients called us in December 2014.
70,765 – The number of clients who called to make a monthly payment.
Most of these clients said they called because they thought paying over the phone was more convenient and easy.
While we try to make it easy for our clients to pay whatever way works best for them, paying online through MyQL.com takes roughly 2 minutes (versus the average of 10 minutes over the phone). I’d say that’s super easy and definitely more convenient!
15,554 – The number of clients who called about their taxes and/or insurance.
Many clients called to ask where and when they need to collect their tax bills, and how they should send the bill to us. Simply put – they don’t have to! We partner with a company that collects all tax and insurance bills and pays them on your behalf. Additionally, we pay before those bills are ever due – and we pay early enough to get you the discounted rate, if applicable! We do our best to make your mortgage and mortgage payments as worry-free as possible.
12,140 – The number of clients who had questions about escrow.
Oh, escrow, must you always be so confusing and difficult? No! Because at Quicken Loans, we try to think of everything! In fact, we put together this great video to help our clients understand their escrow accounts.
10,000 – The number of clients who called us for a mortgage review.
That’s great news because we wound up helping at least 25% of those clients improve their mortgage situation – often saving them hundreds on their monthly mortgage payments!
6,430 – The number of clients who called to change their personal information.
The fastest and easiest way to do this is on MyQL.com! Once you log in, at the top right of your screen are the words “My Settings.” Click this link to go to your personal settings page. This is where you can update nearly all your information!
4,257 – The number of clients who called to ask general questions about documents.
Nearly 800 of these clients called to ask about their 1098 tax form. This number jumps even higher in January when tax forms become available.
The easiest way to get information about any documentation is MyQL.com. Sensing a theme yet?
Once you’ve signed in to MyQL.com, you’ll notice a tab along the top titled “Documents.” If you click on that tab, it will take you to the Document page where you can read any documents that relate to your mortgage – things like billing statements, tax documents and more!
3 – The number of clients who called just to chat and say hello!
You know who you are! Talk to you next month!
As those three clients (and hopefully all of our clients) know, we’re always happy to take your call no matter what. Our team, based in Detroit, is ready to help you out and answer any questions you have along the way.
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