Rocket Mortgage: The Mortgage Industry’s Online Revolution - Quicken Loans Zing Blog

 

How comfortable are you with sharing your information online? Even if you’re the early-adopter type when it comes to all things mobile (e.g., you had Apple Pay before any of your friends even knew what that was), you still may have reservations about refinancing or buying a home online. Here are some answers to common questions about Rocket Mortgage.

Is Rocket Mortgage safe?

Data security is a hot topic right now, and people are right to be concerned. Companies small and large, and even the U.S. government, have been the target of security breaches. So when it comes to getting a mortgage online with Rocket Mortgage℠ by Quicken Loans, we’re not surprised when people ask if it’s safe.

Rocket Mortgage offers 24/7 security monitoring, bank-level encryption and industry-leading privacy guidelines. But what does that mean, exactly?

“There’s an extensive set of checks and boundaries built into the system and all the different technology services we use,” says Regis Hadiaris, Rocket Mortgage product lead. “It’s very important to remember that all information shared with and used in Rocket Mortgage is encrypted.”

But it doesn’t stop at encryption – we’ve tested the system’s limits, too. “In addition,” Hadiaris says, “we do extensive penetration testing to make sure Rocket Mortgage provides a safe environment for every client.”

What about privacy?

“First, Rocket Mortgage doesn’t do anything without a client’s permission. Clients give the permission and access, and can opt out at any time,” Hadiaris explains, referring to the automatic search and share feature that gives you the ability to wirelessly share your bank statements and income information with Quicken Loans.

If you’ve ever done your taxes online with a product like TurboTax, it’s kind of like that, but for your mortgage.

“People want to use their financial data in different ways,” Hadiaris says. “Rocket Mortgage provides new ways to use your digital financial information – to make the process faster and easier, within a secure environment.”

Can’t you calculate my rate without a Social Security number?

Many people visit Rocket Mortgage thinking it’s a souped-up mortgage calculator, but it’s way more than that. Rocket Mortgage actually lets you get fully approved for a mortgage online. You can get a real, customizable mortgage solution based on your unique financial situation in just minutes. That’s why Rocket Mortgage requires you to create an account and provide personal and financial information.

If you’re just looking to make some quick calculations to see what you can afford, try one of our mortgage calculators first for an estimate. Then visit Rocket Mortgage when you’re ready to get real numbers and rates in real time.

What if I have questions or need help?

When it comes to refinancing or buying a home, some people will always be more comfortable talking to an expert live – and we can accommodate that, too. Just give us a call or chat with us online. Even if you start online and have questions later in the process, Rocket Mortgage gives you the option to chat person to person at any time.

It all comes down to this driving principle: You should be able to get the mortgage that’s right for you using the method that’s right for you – whether that’s over the phone or online with Rocket Mortgage.

 

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