Post Series: We Love Our Clients!
A large family of eight posed for a picture

We talk to our clients every day. We hear their stories, share our own, laugh at the fun times and cry together through the tough ones. Our clients are our heart and soul, and we want nothing more than to make sure we touch the lives of every single person who works with Quicken Loans in one way or another.

For seven years in a row now, J.D. Power has ranked Quicken Loans highest in the nation in customer satisfaction for Primary Mortgage Origination. And for the third year in a row, they also ranked us highest in the nation for Mortgage Servicing.

We’re so grateful for your trust and support. We wish we could personally thank every single one of our clients, and we’re going to try! But for now, we started with a few of our clients whose stories really touched our hearts.

You may remember a few of them from our thank-you video, for which we set up a video chat session to surprise them during the holiday season. Four families were able to join us on the trip of a lifetime to the Westin Kierland Resort & Spa in Scottsdale, Arizona. When they first got the call, it was hard to believe that something like this was possible.

A collection of gift bags

Another one of our lucky clients, Cestiny, told us, “I didn’t know what to think. Who ever heard of your mortgage company doing something nice like this for you?” She went on to tell me about how she’s built a friendship with Andrew, our client relations specialist. “I wish I could just hug him, and thank him for all that he’s done. There are no words for how much he’s helped.”

“All they’ve done since I started working with Quicken Loans is help me. That’s more than I can say for some people, let alone my mortgage company,” agreed Faith’s husband, Anthony.

A couple posing by a tree

We thought, “Who doesn’t love a weekend away from responsibilities, worries and the stresses of home?” So we set about to make it a weekend they wouldn’t forget. From handling all of the travel arrangements to planning fun events, even including giving them a gift bag with beach towels for the pool, we tried to make this surprise trip as laid back and comfortable for them as possible.

After everyone arrived and got settled in at the hotel, we gathered that evening for a dinner in celebration. Caricature artist Nancy Kartoon was there to capture the moment, and was she ever a hit! While she chatted away with the kids in the group, the rest of us relaxed over dinner, sharing stories and laughs while really getting to know each other. This dinner and bonding time really set the tone for the rest of the weekend.

A large group sitting down for dinner

That Saturday, we rented out the FlowRider surf simulator and had lunch together. “I can’t believe you’d do something so nice for all of us. This has just been awesome,” said Cheryl, our client and a mom to six well-behaved, sweet and hilarious kids.

By this point, hanging out with everyone felt like a fun family reunion. We all cheered as our client Amanda and her husband, Robert, were the first to jump on and master the waves. The kids took turns surfing and encouraged the shy ones to give it a go. We laughed, ate lunch and enjoyed each other’s company for the day.

“I’m so glad we’re here,” Amanda said. She had just finished surfing on the FlowRider like she’s been doing it her whole life.

A girl learning how to surf on a boogie board

When Sunday came around too soon, we were sad to see everyone go. Two of our client families exchanged contact information and plan on getting together after the trip!

“I hope they had a good time, and remember this weekend. It makes everything we do worth it,” said Crissy, one of the team members responsible for planning the trip, said as we closed out the weekend. As we watched our clients head out for the airport, we all agreed that saying goodbye was a lot harder than we expected.

“I’m really going to miss my little buddy,” said another team member, Biancca, about Alarik, one of Cheryl and Justin’s children.

A couple posed by a tree

While it was certainly an incredible trip, we want to make sure we help our clients along the way every day, in every way we can. We’ll continue to pay our thanks forward because we love hearing your stories and your hopes and dreams. We love being a part of your success and getting to know you and your family. Thank you for making every day worth it!

Quicken Loans received the highest numerical score in the proprietary J.D. Power 2010 – 2016 Primary Mortgage Origination studies and the 2014 – 2016 Primary Mortgage Servicer studies. 2016 Origination (or Sales) based on 5,182 total responses and measures experiences and perceptions of consumers who originated a new mortgage, surveyed in July – August 2016. 2016 Servicing based on 7,542 total responses and measures experiences and perceptions of consumers with their current mortgage servicer, surveyed in March – April 2016. Your experiences may vary. Visit JDPower.com.

This Post Has 27 Comments

  1. Refinanced with Quicken to a VA loan without a problem. Right before closing I had to go out of state because my mother got sick, no problem, we closed 3 states away at my mother’s house. Love the service.

  2. Wouldn’t use anyone else. I tell everyone if your needing financing use Quicken, They’re the best. Thank y’all so much for your fantastic help in making me a homeowner..You Guys ROCK

  3. Quicken has helped us with refinancing our house twice and saved us money each time. We have been so pleased with the process that we recommended them to our daughter and son-in-law. A free vacation would be wonderful for us. Thank you.

    1. Hi Sandra:

      I’m glad you’ve had such a good experience with us and made it a family affair. We do select clients for these experiences periodically. You never know. You could be next. Have a great day!

      Thanks,
      Kevin Graham

  4. I refinanced with Quicken a couple of years ago. I had struggled a bit in the past so my credit score was good but not great. The mortgage i had was a bad deal. 2 loans at high interest with no escrow included. I had tried to refinance with other companies but they just turned me down. Quicken set me up with a team who helped me make all of the right moves in order to get my score where it needed to be. No other company would work that hard for me. I was able to switch from a high interest 30 year to a lower interest 15 year mortgage including escrow. I am extremely pleased with Quicken and recommend them to everyone.

    1. Hi Donna:

      I’m so glad we were able to help and put you in the best possible position to succeed. Your words mean a lot to us. We look forward to working with you well into the future! Have a great week!

      Thanks,
      Kevin Graham

  5. My husband and I have already decided on quicken for our first morgatge because of the wonderful things I have heard from Cheryl and Justin! (I first started talking to Cheryl in a chat room about 10 years ago.) I love how you treat your customers!

    1. That’s awesome to hear, Heather! The best kind of advertising is word-of-mouth. When you’re ready, we can’t wait to help you. If you’d like to get started online, you can get your preapproval through Rocket Mortgage. Otherwise, one of our Home Loan Experts would be happy to help you if you give us a call at (888) 980-6716. Have a wonderful day!

      Thanks,
      Kevin Graham

  6. I have had great response with quicken loans they are the best loan company that I have ever dealt with I refinanced not lo g ago they were always calling and telling us the process of our loan I recommend them to everyone I know I love quicken loans thanks for all you have do e for my family

    1. Hi Maryann:

      Thank you very much! We really appreciate hearing this from you! It’s been a pleasure to work with you!

      Thanks,
      Kevin Graham

  7. Amazing company! I am a 50 single mom with a 10 year old . They made refinancing so easy for me. I couldn’t have handled it without their help. Tyler was so nice and helped in so many ways to make everything smooth. Now I won’t be in my 70’s when my home gets paid off. 😊
    Teressa

    1. Hi Teressa:

      I’m so glad we were able to help you! Your kind words and the reason we do this every day. I’m going to make sure this gets passed along to Tyler. Have a great week!

      Thanks,
      Kevin Graham

  8. We just refinanced for the 2nd time with Quicken. The first time was amazing! This time I had called in to change my payment schedule and just asked if there were any better deals at the moment. I was transferred to our loan specialist and he found us an even better deal. Everyone w dealt with was awesome and the experience couldn’t have been better!!

      1. That’s absolutely awesome, Kay! Your kind words mean a lot to us! We will also make sure this gets to TJ. Have a great Memorial Day!

  9. Mike and I were looking to get out of our original note with our lender. Seeing advertisements for QL repeatedly we thought we’d give them a call. In speak-
    ing with Katie Muntz we soon realized QL was our best option for a refi. We had never before experienced such sincere customer service from an individual.

  10. We refinanced over a year ago with Quicken and it was an incredible process. Thank you to our loan processer, officer Carl and all of the staff at Quicken. They still go above and beyond when helping service the loan. The personal portal you are provided is incredible and contains almost any information you might need. If you can’t find it there, one phone call resolves your issue and gets you the information you need immediately usually by e-mail. Thank you for being such a wonderful conpany. You deserve all the accolades you have been awarded and more! I will never use anyone but Quicken.

    1. Hi Donna:

      Can’t thank you enough for the flattering words. We will make sure Carl and the rest of the staff that worked on your loan gets this feedback!

  11. I couldn’t in my wildest dreams Ever imagined being treated so nice and professionally by my mortgage company. You have shown this veteran more respect than Any company ever has. From the bottom of my and my husbands ( also a veteran)hearts We Both Thank You. As a female veteran not many people are as courteous and understanding to what I was going through. My team went above and beyond and made me feel like I mattered. From this Marine Veteran Semper Fi. I will recommend you Always as a Mortgage Company.

  12. We refinanced with Quicken Loans when we were in California. When we moved to Washington State we chose Quicken Loans again.

  13. We refinanced our home in order to get away from another company. Then Quicken gave us a better deal so we refinanced again. Both times were wonderful and easy to do. The people we worked with were phenomenal and kind. Other companies have approached me with a lower interest rate, but I kust tell them I am not leaving Quicken. So thank you, Quicken.

    1. You’re making us blush, Amy! Your kind words make all the hard work worth it! Have a great weekend!

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