Thank you from the bottom of our hearts!

We’re honored and excited that because of feedback from clients like you, J.D. Power ranked Quicken Loans highest in Customer Satisfaction for Mortgage Servicing for the second year in a row. It was our serviced clients’ willingness to share their personal experiences of working with our team members, technology and processes that got us here.

We’re excited about this ranking, but we’re more proud of the role we play in helping our clients achieve their home financing goals. In the heart of Detroit, more than 750 team members are dedicated to servicing loans for more than one million clients. We get to hear amazing personal stories and have real connections like those in the video above.

We’re taking to Zoom, Facetime and good old-fashioned phone calls to connect our team members with over 100 clients to give them an extra special gift. As you can see, we’ve already started the season of giving and will continue to do so until the end of the year. You might be next!

Helping our clients is our passion. Getting recognized for that passion is humbling, yet motivating, because we want to ensure that everyone has a mortgage experience that’s engineered to amaze.

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This Post Has 1,622 Comments

  1. We can’t say thank you to Quicken Loans enough. Our previous landlord was also a member in the VFW post we were in and there was some serious issues going on so we needed a place to move quick. We found the cutest log cabin style home and in 2 months from the time we started our loan we were moving in. We are so happy with our cabin. Thanks Quicken Loans

  2. I had gone through a divorce which left me with a not so good credit score. I always had excellent credit until then. Quicken Loans helped me get out of a 7% loan to a competitive rate offered to everyone. This has saved my finances tremendously. Now I can put money way for retirement, instead of retiring at 87 as predicted. I can retire at a normal age. I cannot thank them enough for trusting in me.

    1. Hi Alice:

      We love being able to help people accomplish their goals! Retiring earlier than 87 is certainly a good one! Have an awesome day!

      Thanks,
      Kevin Graham

  3. I have had a horrible mortgage refi experience. I started the mortgage process on October 18, locked rate for a December 3rd closing ,it never happened. The title company,TitleSource, owned by Quicken Loans had not completed any of its work. No sense of Urgency in completing the task at hand. No answers to my questions, just excuses. The list of problems is far too long to explain in a blog post.
    Consumers : BEWARE !!!

    1. We’re sorry to hear you’re having problems, Blain. We never want to hear one of our clients is having a horrible experience. We will be looking into this. Someone should be reaching out to you tomorrow. Thanks for making us aware of the issue.

      Thanks,
      Kevin Graham

  4. I have gotten a loan and a refinance and found that Quicken Loans was the smartest move I ever made . I have recommended your company to everyone. I could not believe how fast and easy it was. The staff at Quicken was courteous and knowledgeable and handled all of my concerns expeditiously. If in the future I want to refinance or buy another home, Quicken would be the only company I would call. Thank you again for all of your help.

    1. Hi Melody:

      We love hearing about your great experience. We pride ourselves on making things smooth and easy. Every client, every time!

      Thanks,
      Kevin Graham

  5. Quicken loans is the only company in the US to offer a 7 year product for home refinance. Thrilled to have them help us retire mtg free by our planned date.

  6. My husband and I have closed with Quicken Loans 2 times. We are very pleased with our experience. Everyone with Quicken is so very nice, knowledgeable, professional and helpful. Daniel Rice answered our questions and provided exceptional service and information for our closings. I am a former realtor and have never had closings go so smoothly as our closings with Quicken Loans. Quickens closing agents came to our home and closed our loan in about 30 minutes and provided us with copies and answered our questions. They were very friendly, knowledgeable, and professional. I cannot say enough about our experiences working with Daniel Rice and other Quicken representatives. Thank you so very much.

    1. Hi Sherry:

      We’re glad to be here had a good experience with us. We’re very proud of Daniel and the rest of our team and it means a lot to hear your awesome feedback!

      Thanks,
      Kevin Graham

  7. Refinancing my home to a 15 year loan a few years ago was the best move I could have made. Thanks to all of you for helping me get there. If I could just get my high interest credit card debt wrapped into one low payment, I would finally be in financial control. Thanks again!!

    1. Hey Kristen:

      I’m glad we could help you with your refi. That’s what we do! I don’t know if you’re interested, but you might be able to do a cash-out debt consolidation and get a lower rate on that credit card debt by putting it on your mortgage payment. I’m going to have a Home Loan Expert reach out and talk to you about the options you might have. It’s up to you! Have a great day!

      Thanks,
      Kevin Graham

  8. My husband and I want to thank you, not only for being such an easy and accommodating company to work with, but also for your kindness and caring about your clients. Our friends don’t believe us when we tell them that our Quicken Loans rep called us one day and asked if we would care to refinance to a lower interest rate at absolutely no cost. Well, there was the $11.00 to the title company. LOL
    Our son, who is a veteran, applied to refinance his home with you (on my very strong recommendation). He had some problems from an earlier period in his life and the young lady that assisted him went way beyond anything necessary to assist him and actually found that he was eligible for far more than he thought. Unfortunately he was not able to do the refinance at that time but will in the future and I can assure you.that it will be with Quicken Loans.

    1. Hi Justine:

      I’m glad we’ve been able to help you get in the best situation possible for yourself and that we were able to work with your son. Helping clients is the best part of what we get to do every day. I want to thank your son for his service and thank you for being an amazing client!

      Thanks,
      Kevin Graham

    1. Hi Earl:

      We’re assuming you would like to be opted out of the emails? We’re having trouble finding your email in our system. If you could please send an email to Emma@quickenloans.com, we can get the opt out taken care of.

      Thanks,
      Kevin Graham

  9. Thank you so much for helping us get our remortgage. It has been so much easier for us and the people at quick and loans were so wonderful and helpful.. If there is anyway we can change the date of our payment please contact me by phone on email ..
    Again Thank you, Laura Vennettilli

    1. Hi Laura:

      We’re glad we could help you with your refinance. I’m going to have someone reach out to you regarding your payment request. Have a great day!

      Thanks,
      Kevin Graham

  10. Thanks for doing such a good job getting my loan done so easily and quickly.
    I attended the Phoenix NASCAR race you sponsored and was proud that I was a part of your business.
    Happy Holidays.

    1. That’s so good to hear, Karen! We’re proud to have you as one of our clients. Thanks for your kind words, and we hope you had a happy Thanksgiving.

  11. Thanks for helping me out I got over extended because I was helping out my son & his family. He is a veteran I feel for him so they are all living us. My son-and wife and 3 boys ranging from 19 months -8 and 6 and let’s not forget a dog!! Just say a prayer they both find a job and their life gets changed around. Thanks again!

    1. Good morning, Peggy! I hope you and your family had a happy Thanksgiving. It’s certainly easy to get overextended during the holiday season. We hope and pray that your son and his family are on the way to finding jobs. Have a nice Friday!

  12. Quickin is fast, quick and worked we me through out the entire process. I would never go any where else to finace a home! I recommend them to everyone.

  13. That is awesome what you guys are doing! You guys got me out of a horrible loan! That I was in with the bank. Now I am in a loan I can handle!! Love you guys! God bless

  14. this has been by far the easiest loan app and closing that my wife and I have experienced, and this will be our third time through this, its never been smoother

    1. Hi Laurie:

      There is a certain minimum credit score in order to qualify. Here’s a blog post on improving your credit that you might find helpful. That said, I’m going to have a Home Loan Expert reach out and go over options with you.

      Thanks,
      Kevin Graham

  15. Our experience wasn’t always so pleasant. I started off handling things and when I kept getting different answers from the many different reps I dealt with, my husband stepped in. They were blaming the lawyers for delays and some of them seemed inexperienced and weren’t sure of the answers they were giving us, to our questions. My husband had enough and went straight to management. That’s when things finally got straightened around and finished so we could close. I felt we were just another number. There was no heart in it. This was our second home purchase and thought it would be easier.

    1. Hi Kim:

      We never want our clients to feel like they’re just another loan number. We would like to look into your situation and see what happened with your loan. Someone will be reaching out.

      Kevin Graham

  16. Thank you for always understanding and with God’s help I will be one of your best clients in the years to come. Everyone who contacts me is more than friendly and accommodating. This Holiday wish means a lot from a company like yours. Happy Thanksgiving to you all and a blessed Holiday Season no matter how you celebrate.

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