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As a mortgage lender, we work with you during one of the biggest financial transactions of your life – buying and owning a home.

But it’s not just about the financial transaction; we know homeownership can be emotional. This is the home where you’ll celebrate milestones and make memories. That’s huge! Getting to be a part of that means the world to us.

As we work with you throughout your mortgage process, we love hearing your stories, and we strive to provide you with the best experience possible. There are countless stories that move us, but we wanted to share two in particular with you, our Quicken Loans family.


Sometimes, unexpected illness can cause a lot of changes in clients’ lives. TK is one of those clients. After he lost his job due to illness, he reached out to Victoria, his Client Advocate, to see what we could do to help him keep his home.

She was able to help him work out a payment plan to keep his mortgage on track, but she also learned that they shared a common interest – gaming.

Now that his health was back on track as well as his finances, Victoria wanted to do something special for her new friend, TK. We flew her out to meet him in person and surprise the gamer with a virtual reality headset and $1,000 to spend on new games.

Beatrice Bell

Beatrice Bell, a retired Quicken Loans client, first got in touch with her Client Advocate, Jackie, when she lost her debit card and needed to reach out about how it would affect her payment. The two bonded quickly, and Jackie learned about Beatrice’s heart for her community and her church.

Beatrice’s church opened its doors almost 100 years ago and has been focused on feeding the homeless. They needed some repairs, and Beatrice was planning on donating her own personal money to the renovation fund, but now, she’s able to give her church $3,000 on behalf of Quicken Loans. This money will help them get the repairs they need and continue their work in their community.

We also gave Beatrice a $1,000 gift card to her favorite jazz club as well as a spa package so she can get a little pampering, too.


Thank You!

We have to say, our clients are pretty wonderful.

Thank you again for telling us your stories, for choosing to be a part of the Quicken Loans family and letting us into yours.

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This Post Has 661 Comments

  1. I have a mortgage with Quicken Loans for the last 5 years. Minding my own business when I get a call out of nowhere from a associate named Sam ( female) telling us our loan was flagged for refinancing a better deal, her primary goal was to get rid of our FHA loan. So that would save us around a 100 dollars a month. So we waited for her response as she did a HARD credit check. The next day we received a dear john letter that we did not qualify for an immediate refinance but we should work with their Fresh start program and make a loan our new goal. How do you like that for deceptive sales? We have our loan with them and we never missed a payment, they yank us out of the blue and SMACK our credit with a credit check. Thanks Quicken I will be sure to post this as many times as I can. Stupid. Leave people alone.

    1. Hi Elizabeth:

      I’m going to get this to our Client Relations team to look into your experience. We never want anyone to feel this way and take this very seriously.

  2. It was fast, professional and by far the best mortgage loan experience I’ve ever had. It should be a Master Class in customer service and satisfaction and process improvement. Well done!

  3. What a wonderful way to connect with your customers! In today’s fast paced world, it is nice to see a company that truly cares about their customers and takes the time to reach out to them.

  4. Hello,
    I am not as Happy and Pleased as other customers and reviews reflect.
    I did a home refinance with Quicken (which was a very pleasant and painless process). Where my problem came in is that I was given Good Faith estimate prior to accepting loan. I was given a loan payment amount of less than 600 per month (I think 594 per month but am sick and don’t have amount in front of me).
    I had told my rep there that I could not go over 600 and be comfortable as to beING disabled and limited to my social security as my only income. Someone came to my home and closed my line with this below 609 per month oayment. I made this payment several times, THEN I WAS NOTIFIED THAT MY NOTE PAYMENT WAS INCORRECT AS DUE TO THE FACT THAT THE TITLE COMPANY WHICH QUICKEN CHOSE AND USED MADE AN ERROR AND DID NOT PICK UP MY TAXES CORRECTLY AND THAT MY PAYMENT WAS ACTUALLY GOING UP ABOUT 30 DOLLARS A MONTH AND OVER 360 PER YEAR! This would have never happened if a local Attorney had been in charge of closing my loan.
    I talked with Quicken and fought this as it was not my fault that I made a decision to take a loan with Quicken based off of false
    Information giving me a lower payment and then increasing it above the financial threshold that makes me have to chose not to buy some medications and testing supplies as since I cannot due to being tricked into a mortgage payment higher than what I specifically told my rep I would not accept if it exceeded.
    I told the Quicken rep who had a very bad attitude that I felt it should be Quickens resposibility, and or that of the Title Company, who Admitted to the error, to make up the difference in my payment.
    I know The title company has insurance for such errors and pays out routinely.
    My rep just brushed me off and told me tax is always fluid and is the customers resposibility and was nasty in talking to me, and didn’t care this was not my fault and creating a hardship for me.
    I feel screwed by Quicken and the Title Company. I know if I was able to take this to court that I would win.
    I am very disappointed that Quicken would not and does not make the Decision to hold my payment at what I was told and what my closing papers state. This is not due to an increase in property value or tax rate as I would know that I would be responsible for that.
    This is due to you making a mistake in not adding the City taxes into my monthly payment calculation. So does anyone at Quicken care enough to make this right and lower my payment and refund the amount over what I was quoted that I have paid? His really ducks when you have to rely on a fixed income and a major major company makes this kind of error, and takes no responsibility other than acknowledgin that it was calculated incorrectly because the title company did not pick up on my home being in the city limits.
    This is so wrong. I am very disappointed, and I am the one that has to suffer or find a way to bring a lawsuit it seems based off of your response to date.
    I would like to hear from you with a resolution. I know my interest could be lowered. The title company could make a settlement with you or me. My mortgage
    PMI could be dropped, etc. This money each and every month should not be my responsibility. Fix this and I wI’ll be very positive towards Quicken. Leave it as it is will only make me have Stay AWAY FROM QUICKEN LOANS AS MY COMMENT.
    GRIFTON, NC 28530

    1. Hi Brad:

      I’m sorry to hear you’ve had a poor experience with us. We would like to look into it. I’m going to get this to our Client Relations team. Thank you very much for taking the time to reach out!

  5. Do you ever give your lenders a month with NO payment required. I have a loan with you. I used to have a loan elsewhere and they did that as a thank you and at the same time it gave their lenders a break.

    1. Hi Pauline:

      I’m going to send your information over to our Client Relations team. They will reach out to you concerning your question. Thank you!

  6. The guys at Quicken Loans were absolutely great because they kept working with me to push my loan through.. A little stressful for me but I definitely needed this to work. Now I have a fixed loan at a reasonable rate.. Reward these guys. Also I was told about Quicken Loans from a friend of mine who also used you guys.. LARRY WASHINGTON. He should get some recognition as well. Thanks again I will also recommend QUICKEN LOANS.

  7. Let me tell you how QL would be able to help their customers. They will be able to help their customers by providing a less expensive options to cover flood insurances and home owners’ insurances, which are in the rise. QL should be looking for the best deals for their customers .. and offer it as part of the benefits of having a home loan with them. Be competitive and bring real benefits to your customers!!!

    1. Hi Adela:

      I’m going to get this to our client relations team to see if we can look into a specific situation for you. That being said, we don’t offer homeowners insurance at this time and flood insurance often has government mandated premiums. Although everyone’s situation is different, our mortgage rates themselves are very competitive and we do offer benefits like RateShield that allow home buyers to lock the rate while they shop for a home. If rates are lower by the time they find a house, they get to get the lower rate. If they’re higher, they keep the original rate.

  8. Best decision I made was getting my mortgage through Quicken Loans. I was going through so much, raising teenagers, after school sports, caregiver for my father who suffers with Alzheimer’s, remodeling our old house to sell on the market and starting a new position with my current employer – it was a rough time but Quicken Loans customer service and impressive customer service portal made this experience the best. It is worth your time to choose Quicken Loans.

  9. I have a VA loan through Quicken Loans on my primary residence. I have a close friend who recently came into a large amount of money and who wants to buy my house – cash. He wants me to continue living here for as long as I want to, owing him nothing in monthly rental but freeing up the $1K I am currently paying in mortgage, insurance and property tax to pay down a credit card and then build up savings, and enjoying retirement.

    What result can I expect such a transaction to have on my credit rating?

    1. If your mortgage is being paid off properly, there wouldn’t be a negative impact. You just request a payoff statement.

  10. In April I had an 836 Experian FICO score. I refinanced my primary residence with Quicken, lowering the payment and shortening the term. Then I refinanced a rental property with Quicken, cutting the monthly payments in 1/2. My income stayed the same, ~$300k/yr with no other bills other than food, gas, etc. My credit score dropped immediately after working with Quicken, and 8 months later is still at 714. What the heck did they do? I’ve applied for no other loans, have far less debt and more cash in the bank. The only change….Quicken Loans®.

    1. Hi Jeffrey:

      We would be happy to look into this for you. The one thing I will say is to maybe look at the information on your report because of the Equifax hack. Also, your credit score will temporarily drop a bit after your credit is pulled for any loan, but I’m going to have someone reach out. Look for an email. Have a good day!


      1. My credit score also dropped after refinancing with Quicken, not because I applied for a loan but because I took out a $100,000 refinance and still owe close to that amount so according to the credit scoring company I have maxed out my loan and haven’t paid it down enough, so I figure this will lower my score for the next 15 years

        1. Hi Sharon:

          I’m happy to have someone look into this for you. I do want to make sure I clarify that when you refinance, you’re taking out a loan. However, I’m going to have someone reach out.

          Kevin Graham

      1. Hi Wake:

        Your credit score wouldn’t typically change that much when applying for any loan. I’m going to get this to our client relations team to look into, but if you look at your credit, I suspect there may be another culprit. We’ll look into your situation and give you some tips as to next steps on how to identify what’s going on in your credit report.

  11. I had the pleasure of working with Kyler Lerz with my mortgage refinance. Kyler put me at ease from the first phone call, and was very professional, and personable throughout the process making me feel that I was in good hands with him! I highly recommend Kyler for all of your financial needs!

    I appreciate all that Kyler did for me, and am very happy to be with the Quicken Loan Family!

  12. Have had two loans with Quicken and Jeff Jones must say each one has been the easiest experience in terms of information required of me. The latest re-fi loan was started on October 2 and closed October 12. Ten days to completion, Jeff Jones and the Quicken team nothing short of amazing. Thank you Jeff for all the personalized service you have provided look forward to future opportunities to work together. Added bonus is that your loan is serviced by Quicken now thats service after the sale! Hope this finds you doing well Jeff Jones and Quicken staff, thank you for my amazing experiences. Best to you all this holiday season.

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