As a mortgage lender, we work with you during one of the biggest financial transactions of your life – buying and owning a home.
But it’s not just about the financial transaction; we know homeownership can be emotional. This is the home where you’ll celebrate milestones and make memories. That’s huge! Getting to be a part of that means the world to us.
As we work with you throughout your mortgage process, we love hearing your stories, and we strive to provide you with the best experience possible. There are countless stories that move us, but we wanted to share two in particular with you, our Quicken Loans family.
Sometimes, unexpected illness can cause a lot of changes in clients’ lives. TK is one of those clients. After he lost his job due to illness, he reached out to Victoria, his Client Advocate, to see what we could do to help him keep his home.
She was able to help him work out a payment plan to keep his mortgage on track, but she also learned that they shared a common interest – gaming.
Now that his health was back on track as well as his finances, Victoria wanted to do something special for her new friend, TK. We flew her out to meet him in person and surprise the gamer with a virtual reality headset and $1,000 to spend on new games.
Beatrice Bell, a retired Quicken Loans client, first got in touch with her Client Advocate, Jackie, when she lost her debit card and needed to reach out about how it would affect her payment. The two bonded quickly, and Jackie learned about Beatrice’s heart for her community and her church.
Beatrice’s church opened its doors almost 100 years ago and has been focused on feeding the homeless. They needed some repairs, and Beatrice was planning on donating her own personal money to the renovation fund, but now, she’s able to give her church $3,000 on behalf of Quicken Loans. This money will help them get the repairs they need and continue their work in their community.
We also gave Beatrice a $1,000 gift card to her favorite jazz club as well as a spa package so she can get a little pampering, too.
We have to say, our clients are pretty wonderful.
Thank you again for telling us your stories, for choosing to be a part of the Quicken Loans family and letting us into yours.
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