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As a mortgage lender, we work with you during one of the biggest financial transactions of your life – buying and owning a home.

But it’s not just about the financial transaction; we know homeownership can be emotional. This is the home where you’ll celebrate milestones and make memories. That’s huge! Getting to be a part of that means the world to us.

As we work with you throughout your mortgage process, we love hearing your stories, and we strive to provide you with the best experience possible. There are countless stories that move us, but we wanted to share two in particular with you, our Quicken Loans family.

TK

Sometimes, unexpected illness can cause a lot of changes in clients’ lives. TK is one of those clients. After he lost his job due to illness, he reached out to Victoria, his Client Advocate, to see what we could do to help him keep his home.

She was able to help him work out a payment plan to keep his mortgage on track, but she also learned that they shared a common interest – gaming.

Now that his health was back on track as well as his finances, Victoria wanted to do something special for her new friend, TK. We flew her out to meet him in person and surprise the gamer with a virtual reality headset and $1,000 to spend on new games.

Beatrice Bell

Beatrice Bell, a retired Quicken Loans client, first got in touch with her Client Advocate, Jackie, when she lost her debit card and needed to reach out about how it would affect her payment. The two bonded quickly, and Jackie learned about Beatrice’s heart for her community and her church.

Beatrice’s church opened its doors almost 100 years ago and has been focused on feeding the homeless. They needed some repairs, and Beatrice was planning on donating her own personal money to the renovation fund, but now, she’s able to give her church $3,000 on behalf of Quicken Loans. This money will help them get the repairs they need and continue their work in their community.

We also gave Beatrice a $1,000 gift card to her favorite jazz club as well as a spa package so she can get a little pampering, too.

 

Thank You!

We have to say, our clients are pretty wonderful.

Thank you again for telling us your stories, for choosing to be a part of the Quicken Loans family and letting us into yours.

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This Post Has 661 Comments

  1. Thank you for your fast service. Your people were certainly on the job. I found your staff to be kind, knowledgeable, friendly and understanding. Thank you very much.

    Happy Thanksgiving

    Wynnona Perkins.

  2. What a wonderful story. My mortgage had been purchased by another company, and they could learn a great deal about customer service from yours. The advised me my mortgage would be increasing by several hundred dollars the following year, and I knew I was in trouble. That day, I received an email from Quicken Loans®, and when I got home there was a letter to call them. That was a “sign”. Best decision I ever made. Had I started with Quicken Loans®, I would have had a much higher appreciation of mortgage companies in general, but I recommend them to anyone who is looking to make a change. A mortgage company that has a heart! Thanks for all you do.

  3. You came into our lives at a very important time. We are both in our upper seventies and had some debt that needed cleaned up. With the very professional help from Mike Peterson we were able to do what needed to be done. Thanks Mike and all the Quicken loans staff!!

    1. This is an awesome story, Ross and Judy! I’m going to make sure Mike sees your comment. This stuff makes us feel good and it’s the reason we do it.

  4. Quicken Loans® has by far been the best to work with making every step of my refinance easy . Their no stress agents helped in all the steps of refinancing our house. They were able to shorten my years of payments, putting monies in my pocket with the same amount of payments every month. Thank you Quicken Loans®.

  5. Buying a home and looking for financing it can be really stressful.
    Quicken loan help us make our dream come true. And I would like to take this opportunity to thank most specifically TJ Thomas. You see Quicken loan is number one in customer satisfaction because of people like him. He does not stop in just doing his job, he goes the extra mile to help us and that’s what makes you all different from the rest of other online mortgages.
    We closed on our home on May,2017 and he helped us through it.
    Everyday we are happy in our new home and we are always grateful for him. Thank you TJ Thomas, thank you Quicken loan for having such a wonderful man in your team. God bless you all and happy holidays!

  6. I am so thrilled to say that Quicken Loans® is an excellent mortgage company. Before my Husband passed away May 21st of this year 2017 we decided to call Quicken loans about our mortgage and they helped us get back on our feet by giving us a good mortgage review. It didn’t take long after our paperwork was submitted to finally get an answer. The quick response was what we needed. It’s a blessing for me because now I have to pay the mortgage by myself. I know they will be there for me if ever I need another mortgage review. I would rate this company as being one of the best in the world.

    1. Hi Crystal:

      I’m assuming you are referring to our sweepstakes. Please try to enter your phone number without dashes or parentheses. If that doesn’t work, let me know. I’m about to email you.

      Thanks,
      Kevin

  7. My husband and I have had Quicken Lians for our mortgage for many years. We have always appreciated the company and how they serve their clients. I would personally like to ask Quicken loans for some help at the present time. My husband has had 2 back surgery’s and a total knee replacement all over the past year and a half. And a tumor in his stomach was just found and he had to have it and part of his stomach removed. After his last back surgery in February 2017, the day he was discharged from the hospital, he received a letter saying that he lost his job. He worked as a Respiratory therapist and supervisor at A hospital in NJ for 25 years, which is also where he had all of his surgeries as well. Real nice huh? On top of that I fell down 1 step and incurred a serious high grade injury to my ankle leaving me unable to work since June 30, 2017. I am waiting to have a procedure in December. I also work at the same Hospital as a nurse of over 30 years. I just found out that I am losing our health benefits as of December 1, 2017. At which time i will have to pay into COBRA. It will be somewhere around $1000.00/ month. This is going to be impossible as my husband has not received disability payments from the work policy and won’t receive until May 2017. If there is anyway that Wuicken Loans would be able to help us out, we would be most gracious.
    Thank you,
    Sandy

    1. Hi Sandy:

      We do wish you luck with this. Our ability to help clients in these situations is determined based on the opportunity and our ability to help, but I’m going to pass this along. Have a great day and I wish you and your husband both black as you recover.

      Thanks,
      Kevin Graham

  8. Thank you for sharing these great examples of how you are working to impact lives that are touched by sudden disaster and unexpected life events. However, my personal testimony is much different. Last year my husband became suddenly unemployed and we lost 70% of our income. After 3mos, we had exhausted our savings and were on the verge of missing our first house payment in 12 years(2yrs with Quicken). I called your customer support seeking help, an extension, favor, grace of some sort. I was offered a 1800 to a state specific agency and told that my missed/delayed payment would, in fact, be reported and my 700+ credit score would suffer. No ifs, ands or buts. I was shocked, disappointed and, quiet frankly, angry. My prior history, good credit and good standing meant nothing. So, for as much I as I am happy for these 2 families, and I applaud your efforts, there is much work to be done with regard to how you tell your account holders “Thank You” the other 356 days of the year.

    1. Hi Kelli:

      I’m sorry to hear you’ve had this experience with us. I’m going to have someone reach out. Thank you for bringing this to our attention.

    1. That was not the intention, Steve! But we absolutely understand where you’re coming from. Have a great day and thank you for being a client!

  9. What type of token of appreciation did I get? All I see is good stories of people that received loans through Quicken Loans®. Or were you just saying Thanks you?

    1. Hi Julie:

      We wanted to highlight a couple of particularly nice client story that had a big impact on our team members. That said, I absolutely understand your viewpoint. Thanks for being an amazing client!

  10. What wonderful stories these are. I guess I fall into this category of need also. I can no longer woek and the bills are piling up. I have been using my credit cards to buy food for myself, my roommate Brenda and three animals. I am told I owe $17,000 dollars on credit cards. So I know what it means to be in a hard way. I have to thank Quicken Loans® for all the good thangs they have done for the poor and for people in need. Thank you and God bless each and every one of you.

    1. Hi Mary:

      They are wonderful stories. I’m going to have someone reach out to you to see if there’s something we can do in terms of resources to help put you on a better financial footing. Will be reaching out shortly.

      Thanks,
      Kevin

  11. Those videos made me cry. Just wanted to say thank you for caring about these people and all of your clients. You are a blessing

  12. Great stories. I share their wonderment that there are people as part of our processes . We know that our choice to use QL has been great for us.
    Keep up the good work!

  13. I’m confused. So the big “thank you” surprise you sent me was a story from two people thanking you?! What’s that about? Is this real or did I miss something? Have you actually received a thank you gift before or is this all bot driven and generated by some algorithm? If that’s the case, you can go ahead and stop spamming me now. A thank you gift is not someone else praising you…

    1. Hi Peter:

      I understand your point of view. We won a J.D. Power award based on client feedback and we wanted to specifically highlight a couple of clients whose stories had a major impact on our team members. The intention was to thank each and every one of our clients in a small way with this blog post for the wonderful feedback we’ve received.

      Thanks,
      Kevin

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