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As a mortgage lender, we work with you during one of the biggest financial transactions of your life – buying and owning a home.

But it’s not just about the financial transaction; we know homeownership can be emotional. This is the home where you’ll celebrate milestones and make memories. That’s huge! Getting to be a part of that means the world to us.

As we work with you throughout your mortgage process, we love hearing your stories, and we strive to provide you with the best experience possible. There are countless stories that move us, but we wanted to share two in particular with you, our Quicken Loans family.

TK

Sometimes, unexpected illness can cause a lot of changes in clients’ lives. TK is one of those clients. After he lost his job due to illness, he reached out to Victoria, his Client Advocate, to see what we could do to help him keep his home.

She was able to help him work out a payment plan to keep his mortgage on track, but she also learned that they shared a common interest – gaming.

Now that his health was back on track as well as his finances, Victoria wanted to do something special for her new friend, TK. We flew her out to meet him in person and surprise the gamer with a virtual reality headset and $1,000 to spend on new games.

Beatrice Bell

Beatrice Bell, a retired Quicken Loans client, first got in touch with her Client Advocate, Jackie, when she lost her debit card and needed to reach out about how it would affect her payment. The two bonded quickly, and Jackie learned about Beatrice’s heart for her community and her church.

Beatrice’s church opened its doors almost 100 years ago and has been focused on feeding the homeless. They needed some repairs, and Beatrice was planning on donating her own personal money to the renovation fund, but now, she’s able to give her church $3,000 on behalf of Quicken Loans. This money will help them get the repairs they need and continue their work in their community.

We also gave Beatrice a $1,000 gift card to her favorite jazz club as well as a spa package so she can get a little pampering, too.

 

Thank You!

We have to say, our clients are pretty wonderful.

Thank you again for telling us your stories, for choosing to be a part of the Quicken Loans family and letting us into yours.

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This Post Has 661 Comments

  1. I would like to thank Quicken Loans® for the great job. I did not want to spend another day or month with my last mortgage co!

  2. I would defanitly advise anyone to let quicken loans handle,and take care of all of their mortgage,and housing or finances. MRS. sonya khal,and staff are the best.SO if your’e looking for experts, and excellance look no further give quicken loans a call you will be glad you did.

    1. We’re so glad to hear you’re happy, Frederick! I’m going to make sure this gets passed along to Sonya and the rest of the team that worked on your loan. Have a wonderful day!

  3. I will highly recommend Quicken Loans® for refinancing or buying a new house.
    They help me a lot to process my refinancing loan in a timely manner. Even though I am not using computer, they help me to process it thru phone and faxing all the document they needed on my loan. People in their office are very helpful and courteous. Thanks.

    1. I’m very glad to hear you’ve had such a great experience, Hector! We definitely appreciate you choosing us! Happy holidays!

  4. They were very friendly and easy to work with. They found errors in my previous mortgage and fixed it. Quick and easy a wonderful experience.

  5. I had my original mortgage with a local bank which was a mistake , I call Quicken loan we started the process , every person I worked with was very helpful , best decision I ever made , wish I would have changed sooner !! I would recommend Quicken loan to anyone. THANKS QUICKEN LOAN !!!

  6. There is no doubt about working with Quicken Loans®. They handled are refi in a timely manner and we cannot be happier. The staff is excellent to work with, especially Daniel who set the whole thing in motion. Thank you Quicken Loans® and Daniel!!

    1. Hi Carol:

      We’re so happy to hear you had a great experience with us! I’m going to make sure Daniel and the rest of the team that worked on your loan sees this! Have a great day!

      Thanks,
      Kevin Graham

  7. Quicken Loans® , Corey and everyone else was professional and guided me through the purchase of my home. I never felt like a customer – I felt like they genuinely love their job. Merry Christmas to the best team ever.

    1. Merry Christmas, Susan! I’m going to make sure Corey and the rest of the team that worked on your loan see these kind words. Have a wonderful day!

  8. I have to say Quicken Loans® is very fast and efficient. I couldn’t be happier with the service I received. So HAPPY I switched from Bank of America to QUICKEN LOANS!

  9. When i needed to refinance to do some home improvements i turned to quicken loans best decision i made. First there was Joe who helped me sailed through the refinance could have not gotten a better agent.Then ran into some financial matters about 2 years later. Received a call from Kelly peace he was there to help me let me tell you he helped me in every way to put me back on track if it was not for him helping me every witch way I probably be out of home. Until now he is still helping me,when I call him or he calls me he is a friend not a agent .So hopefully he will be there for along time so when i need something I will call him and he will always have a answer for me.

  10. DID NOT GET THE TIME TO THANK ALL THAT SERVICED MY LOAN AT THE GREAT QL.
    IT HAS BEEN NOTHING BUT PROFESSIONALISM AND COMPASSION WITH THE WAY MY APPLICATION WAS HANDLED, AND THE EXTRA SERVICE YOU PROVIDED IN ASSISTING ME WITH MY IRS BILLS.
    I AM SO THANKFUL AND SATISFIED WITH QL THAT I WILL HAVE MY SON APPLY TO NO OTHER FOR HIS FUTURE HOME.

    MERRY CHRISTMAS AND A HAPPY NEW YEAR!! BETTY

    1. This is extremely gratifying to hear, Betty! We can do all the advertising in the world, but there’s nothing quite like hearing about the personal experience of a friend or family member, so we certainly appreciate you sharing your positive experience with your son. Merry Christmas and happy new year to you as well!

  11. QL has been wonderful, I have refinanced my prior home through Quicken Loans®, and recently purchased a new home and QL financed that purchase. The QL Organization is VERY professional and does a magnificent job.

    Ken & Heather Law

  12. Great Company! Email reminders, when payment is due, received and just letting you know Quicken is there to help. Our lives are so busy I can plan on Quicken to help keep things on track. Doesn’t get any better than That!

  13. Linda and I found the loan process simple. The service cordial, professional and friendly. Responses and follow up timely. When an issue surfaced, staff responded quickly to resolve the issue. I wish you were around in 1983 when we bought the house. THANKS!

  14. This is the best mortgage company ever. I received a birthday message this year that blew me away.. Most companies don’t Even know your name let alone your birthday. Customer service is phenomenal!

  15. Our mortgage kept getting sold off to other lenders and some of them were nightmares. You couldn’t even pay one of them online or by phone without paying a fee. Then we refinanced with Quicken Loans®. The whole process was so easy and it has been so easy paying each month. I just go on the site, schedule my payment, and done. We have had our mortgage with Quicken Loans® since 2013 and it has not been sold off. Thank you Quicken Loans® for everything. You rock!!!

  16. Our household is on a fixed income due to a severe car accident for one of us and a brain tumor for the other leaving us both disabled . We have used Quicken Loans® to refinance more than once and were able to pay things off and still get a very low interest rate , the lowest we’ve ever had . It was a great help to us financially . Their staff have always been very professional , friendly , knowledgible and ready to help . Quicken Loans® and their staff get an A+ from us !! Be Blessed 😊

  17. I will have to admit that I don’t know what I was going to do when I lost my stepdad QL was there to help me out. They even spent the time for me to get back on my feet and get caught back up. They are truly wonderful people.

  18. THANK YOU QUICKEN LOANS FOR YOUR SERVICE TO REFINANCE MY HOUSE MORTGAGE AFTER AN UNPLEASANT DIVORCE. I AM NOW BACK ON MY FEET AND ABLE TO MOVE ON WORRY-FREE. WITHOUT YOUR SERVICE, I MIGHT HAVE BEEN IN A DIFFERENT FINANCIAL SITUATION. I WANT TO THANK YOU AND WISH YOU GUYS THE BEST.

    DEAN

    1. Glad to help, Dean! Being able to help clients get to a better point in their financial life is always awesome! Happy holidays!

  19. My original mortgage was with Bell Mortgage Company who then sold it to chase which was a nightmare I then called Quicken Loans® and I couldn’t be happier their service was outstanding their employees were all very helpful and knowledgeable anytime I called with a question would definitely recommend them to anyone thanks Quicken Loans®.

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