All good things should come in threes.
For the third consecutive year, Quicken Loans ranked highest in a J.D. Power study of client satisfaction among mortgage servicers. This is only our third year of eligibility for rankings in the study. In addition to ranking highest in the servicing category, we’ve also been given the highest ranking for client satisfaction in primary mortgage origination in the J.D. Power survey each of the last six years.
When you close your loan with Quicken Loans, it’s really an end-to-end experience. We work hard to provide the best experience from the time you apply until you make your last payment.
Quicken Loans Founder and Chairman Dan Gilbert said it really comes down to passionate client service.
“We refer to those who we help as ‘clients,’ not ‘customers,’ for a reason. Too often, mortgage companies view their interaction with a client simply as a transaction, versus a relationship dedicated to assisting the client for the life of their loan,” said Gilbert. “Our passionate team members know the connection with our clients extends far beyond origination, and they obsess every day to make sure all of our serviced clients have the best possible experience.”
Quicken Loans received the highest score in each of the following categories:
- Overall Satisfaction
- Mortgage Fees
- Escrow Account Administration
- New Customer Orientation
CEO Bill Emerson said our success is the result of a client-centered culture that focuses on innovation.
“Every one of our 15,000 dedicated team members approach each day laser-focused on giving clients the best home loan experience possible,” said Emerson. “It is a collective effort that leads to repeated client service honors. Our passionate Client Experience team treats every client like family, and our award-winning Technology team is obsessed with providing online and mobile resources for clients to have the choice to access their loan any way they choose.”
There are a few more stats from the J.D. Power survey that we’re proud of:
- 96% of our clients said they didn’t have difficulty understanding the team member they last spoke with.
- Quicken Loans was rated 26% higher than the industry average for “innovation.”
- Our clients rated us 22% higher for being “customer-driven” than the industry average.
- Our clients rated our team members 18% higher than the industry average for being “friendly.”
Quicken Loans is the nation’s second largest retail mortgage lender. We began servicing mortgages in 2010 and currently service more than 1.2 million mortgages.
Are you in the market for a mortgage? Quicken Loans is your lender for life. Apply today.
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