Quicken Loans has been ranked the 14th best place to work in the nation according to FORTUNE Magazine’s list,“100 Best Companies to Work For.” This marks the 15th consecutive year the company has been ranked in the top 30.
One of the keys to success for Quicken Loans is a culture based on collaboration and trust. Each of the company’s 17,000 team members located in various areas across the country feel empowered to make a difference on behalf of their clients.
“Our team members are encouraged and expected to challenge the status quo every day. In fact, it’s that very attitude that led us to reinvent the entire lending landscape from scratch through Rocket Mortgage,” said Jay Farner, CEO of Quicken Loans. “Eliminating bureaucracy and empowering our team members in a collaborative atmosphere makes us stronger, faster and more inventive as a company. We are laser focused on giving our team members the resources and freedom they need to innovate, which includes opportunities to grow personally and professionally.”
According to the FORTUNE survey data, 97 percent of Quicken Loans team members are proud to work at the company. An overwhelming 98 percent of team members think the company has a great atmosphere.
Happy team members carry that positive attitude into the company’s client service and it shows. Their hard work combined with the technology of Rocket Mortgage pushed the mortgage process into the 21st century and helped Quicken Loans rank “Highest in Client Satisfaction for Primary Mortgage Origination” for eight consecutive years by J.D. Power.
The company also has team members providing exceptional service to clients after their loan closes. J.D. Power has ranked Quicken Loans “Highest in Client Satisfaction for Mortgage Servicing” for each of the last four years.
The push to innovate while taking care of clients has helped Quicken Loans become America’s largest mortgage lender based on Quicken Loans data in comparison to public data records.
Team members having a say in decisions is a big piece of the company’s success. But it’s not the only ingredient in the company’s culture recipe. Quicken Loans also works to make a difference in the cities it calls home.
“As a for-more-than-profit company, we invest our successes into the communities where we live, work and play,” said Farner. “We’ve found that team members are more passionate, innovative and dedicated when the company has a greater purpose – and that is directly reflected in the hard work of our 17,000 incredible team members. The sense of pride our people have for the work we do in our home cities of Detroit, Cleveland, Phoenix and Charlotte is nothing short of inspiring and it drives us to find new ways to lift up our neighborhoods each and every day.”
Quicken Loans team members have dedicated 375,000 volunteer hours at sites across the country since 2010. In that time, the company has given $130 million to various charities and community initiatives in Detroit.
One of the major initiatives for the company is to increase science, technology, engineering and math (STEM) skills in students attending Detroit Public Schools. One of the programs teaches the students how to build a working tablet computer they can take home at the end of the program.
In partnership with Great Place to Work, FORTUNE Magazine releases a comprehensive team member survey that asks employees to anonymously rate a company based on criteria including honesty and communication of managers, support for employees’ personal and professional lives and the level of relationships with other team members. Also included are questions about benefits, programs and practices at the surveyed companies.
Think you might want to work for us? You can find open opportunities at Quicken Loans and across our Family of Companies by checking out Quicken Loans Careers.
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