MyQL - Quicken Loans Zing Blog

As of December 19, 2017, MyQL is now referred to as Rocket Mortgage.

Although it seems like just yesterday when we told you that the New MyQL Servicing website was coming soon, we are happy to say that the website is now live!  New MyQL Servicing was designed with optimal user experience in mind.  We wanted it to be clean, simple and easy-to-use.  In addition, we wanted to bridge the gap between MyQL Origination and MyQL Servicing with a seamless transition.

All of the great features that you enjoyed on the previous website are still intact.  We have just reorganized it so that everything is housed in five main tabs: Home, Payment Center, Loan Information, Documents and Contact Us.  Within those main tabs are sub-tabs.  For example, if you were to look for Payment History, simply click on the Payment Center main tab and you will find the Payment History sub-tab.

MyQL Live - Quicken Loans Zing Blog

As you can see from the image above, Payment Center also houses Make a Payment, Recurring Payments,and Manage Bank Accounts.

We encourage you to jump into MyQL Servicing and start digging around.  The same great Quicken Loans experience you have always enjoyed is still there – we promise!  The new website is also designed responsively, so if you go to MyQL.com on your tablet or smart phone, the screen will auto-adapt for a nice, fluid experience.

In the coming months, new features will begin to roll out that will make your mortgage experience even better.

 

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This Post Has 42 Comments

    1. Hi James:

      In most cases, we get this automatically. However, I’m going to get this to our Client Relations team and have someone reach out just in case. Thanks!

  1. I have been trying with great frustration to pay my bill since May 1st. I don’t know what you did but I’m not impressed. Now my bill will be marked late and I have never been late. I guess I will go back to the mailing system. This is rediculous . I cant find anywhere to pay a bill.

    1. Hi Gary, I’m sorry to hear your experience has been frustrating. Your bill will not receive a late fee until after the 15th and will not be marked late by creditors unless it remains unpaid 30 days after the 1st of the month. We recently switched over our servicing to our Rocket Mortgage website. You can find the place to pay your bill here. To make sure your payment process is completed properly, I’m going to have our Client Relations team reach out and make sure you’re not having any additional trouble paying your bill.

      1. Zing Admin: your link brings you to a site to apply for a loan. Not pay your bill. Can you please escalate this issue as there seems to be a lot of posts for several months on the frustration with this issue?

        1. Hi Sherri:

          I’m going to make sure we get this to our client relations team and get you taken care of. I understand your frustration and we will get this fixed up.

    2. Gary Dice – I’m with you! It is much harder to navigate and I’m not impressed, either. This is truly ridiculous!

      1. Hi Patricia:

        I’m sorry to hear about your experience. We want the payment process to be as clear and simple as possible, so if you need to pay your bill, you can do so here. I’m also going to have our Client Relations team reach out to you to make sure that you’re able to complete your payment and to also answer any questions you may have about the new website. I hope this helps!

  2. I have a new home loan with Quicken Loans, and am trying to set up an online payment account with Quicken Loans. The RocketManagement website has no option to CREATE A NEW ACCOUNT. Quite frustrating and user unfriendly. Pls advise on how to create a new account to pay monthly mortgage. Never had this problem with other lenders.

    1. Hi Grace:

      The system is intended to be very user-friendly. To help with that, one of the things we do is let you sign into servicing.rocketmortgage.com with the existing username and password you have been using all along throughout the loan process. Hopefully this helps, but I’m also going to make sure we get this to our client relations team to help you out just in case.

      Thanks,
      Kevin Graham

  3. Hi, I have recently retired and need to change the email address to
    I also need to retrieve my User ID and reset my password.

    Thank you, I look forward to hearing from you.

    1. Hi Deborah:

      I’m going to have our client relations team reach out to help you with that as well as removing your email address from public view.

      Thanks,
      Kevin Graham

  4. I’ve had trouble logging in to pay my MTG. since the MY QL disappeared. It has been so frustrating. I have wasted so much time trying to log on change password, update and hope to get through. I spoke to a customer service agent and she helped me log on but the next month was the same thing.
    Just going to try and pay through my bank from now on.

    1. Hi Suzanne:

      I’m sorry to hear you’ve been having trouble. I’m going to get this to our Client Relations team and see if we can help you with a more permanent fix. I understand your frustration. Someone will be reaching out.

      Thanks,
      Kevin Graham

  5. I have have a cashier check to mail to quicken loans. I need a mailing address from you so I can mail your money tonight, thanks Bradford Cogger……

    1. Hi Bradford:

      Sorry I’m just seeing this now. I’m going to get this over to our client relations team right away to make sure you get the correct info you need.

      Thanks,
      Kevin

  6. The website crashes when trying to make a payment. Using Windows 7, Firefox latest version. Tried using IE 11 but it crashes too. The BSOD indicates the video driver for my ATI Video card. I had to use a laptop at work to make payment.

    1. Hi Bob:

      I can’t think of what on our website would be causing a blue screen of death, but I wanted to follow up and let you know I’m having our tech team take a look.

      Thanks,
      Kevin Graham

          1. Kevin…Its crashes my Mac on safari and chrome. It has been doing this for last couple months…please get this resolved.
            I have to completely shut down and unplug my mac. When I turn it all back on the QL page is still there…super scary!!!

          2. Hi Dan:

            I understand that’s not good. We will work to get this resolved. I’m going to forward this to our client relations team as well as our tech team. They may contact you for more information to help us pinpoint where the issue may lie.

            Thanks for reaching out,
            Kevin

    1. Hi Kenny:

      We’re going to look into this for you. In the meantime, we’ve transitioned to a new website at servicing.rocketmortgage.com, but you should be able to login with the same username and password. Thanks for reaching out! Someone will be in contact.

    1. Hi Hugo:

      The website appears to be working. I just checked. Some people have had trouble logging into their account due to a website switch. However, you should be able to log in here with your MyQL username and password. There’s a chance your username may be an email address. I’m going to forward this to our client relations team to make sure we get this straightened out for you. In the meantime, you’ll be able to make your payment through our interactive voice response number at (800) 508-0944.

      Thanks,
      Kevin

    2. Yes there is no one available on weekends– whole thing is apparently down– no one available till Monday! What dismal service.

      1. Hi:

        Although there’s some temporary plan to site maintenance this weekend, we’ll be up & running Monday! I’m sorry for the inconvenience.

  7. I have not been able to access my MYQL account. it will not accept my password or user name, even after I reset them. I need to make my payment!

    1. Hi Sean:

      All of the old links for MyQL should be redirecting because there’s a new site, but I do want to make sure you’re going to the right URL. We’ve transitioned over to servicing.rocketmortgage.com. That being said, I’m going to get this over to our Client Relations team to make sure we help you get your payment squared away and processed.

      Thanks,
      Kevin Graham

  8. I am out of town and my credit union has blown out all my payees. Please contact me and let me know what my account number is so I can pay my mortgage pmt.

    1. Hi James:

      I’m going to have someone reach out to you first thing in the morning. We will get this taken care of.

      Thanks,
      Kevin Graham

  9. I refuse to complain! ANY problem created by you all changing things, will be my last communication with you, and I will pay you NO MORE MONEY!!!!

    1. Hi Bob:

      We’d be happy to look into this for you and clear up any confusion. I’m going to remove your phone number for your privacy and have our client relations team reach out.

      Thanks,
      Kevin

  10. OK, I need to call you, where did the phone number go? I s this anothe job justified by changing something? I need to know if I made my normal payment PLUS $15K. Do you think you could writ me back and tell me?
    NOW………….

  11. So, whole entire company going with Seterus? I certainly hope not. I’ve not heard one good thing about that company…

  12. All of my loan documents are gone now with the new website. Its tax time and I need access to some of those documents. The only four documents that I can see are pretty worthless.

  13. When my husband and I refinanced, no one mentioned that Quicken mortgages will transfer to Seterus in June 2013. We wanted to set up recurring payments, and because of the transfer, that feature isn’t available to us. We wanted to set up bi-weekly payments to pay down our mortgage quicker. That feature also isn’t available to us. I wonder what other features aren’t available also?? Just a head’s up to those refinancing with Quicken. Ask about how the transfer to Seterus will affect you.

    1. Thank you for your feedback. I have shared your comments with our team so they can be aware of your concerns. Thank you and have a great day.

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