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Quicken Loans bankers working

Quicken Loans, the nation’s second largest retail mortgage lender, ranked highest in client satisfaction for primary mortgage origination among all major home loan lenders for the seventh consecutive year in the J.D. Power 2016 study.

Earlier this year, J.D. Power also ranked Quicken Loans the highest in client satisfaction among home loan servicers for the third year in a row, marking the third straight year the company took the top client service ranking for both pieces of the mortgage process.

“To repeatedly be recognized as the industry’s client service leader is a true testament to the core principles our company has operated on for more than 30 years,” says Bill Emerson, Quicken Loans CEO. “Even more significant, it’s clear that it doesn’t stop here as we continue to grow and develop new technologies that improve the mortgage experience for our clients.”

Quicken Loans scored highest overall in four of the key categories in which it was ranked:

  • Client Interaction
  • Loan Closing
  • Application/Approvals Process
  • Client Onboarding

“Our talented team has spent three decades of blood, sweat and tears making sure we provide clients the best mortgage experience in the world,” says Dan Gilbert, founder and chairman of Quicken Loans. “The passion our team members extol in every interaction they have with our clients is driven by a culture that focuses on our team members and the millions of people we serve above all else.”

Quicken Loans was ranked highest among mortgage lenders a total of 10 times over the past seven years.

Here are some survey stats we’re proud of:

  • Of our surveyed clients, 92% said our team members “always called back when promised.”
  • Faster closing times and higher satisfaction and loyalty levels were reported among clients who used Rocket Mortgage® by Quicken Loans®, the first completely online and on-demand mortgage experience.

We’re so excited and grateful for all of our amazing clients. Obsessed with finding a better way, Quicken Loans is committed to climbing even higher to create the best home loan process possible. Share in the unbeatable Quicken Loans experience and get your mortgage started today!

This Post Has 3 Comments

  1. Working with more than one client at a time is very unprofessional. Huge chance to mix things up or release information to someone other than the person requesting the loan.

    1. Hi Rose:

      I’m sorry to hear you’ve had this experience with us. We will be looking into your situation. I appreciate you reaching out and making us aware of this.

      Kevin Graham

  2. When chatting with Ashley, she spent more time working with other clients than with me. We chatted for 90 minutes and then she said too bad you have something on your report and you cannot have a loan. I requested what it was and how to remove it and suddenly I have the plague. The item she was talking about is more than 7 years old and every time I try to remove it, it renews for ten more years. I am putting down a huge down payment, Very disappointed in your service.

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