Quicken Loans, the second largest retail mortgage lender and largest FHA lender in the country, was ranked highest in client satisfaction for mortgage origination by J.D. Power for the sixth consecutive year.
Earlier this year, Quicken Loans was also ranked highest in client satisfaction for home loan servicing for the second consecutive year.
“Our team continues to amaze me by raising the bar each and every year and uniting to reach our collective goals,” said Bill Emerson, Quicken Loans CEO. “Quicken Loans is built on principles that put the client before everything else. This belief is fostered through a culture and philosophy that empowers all of our team members to do everything they can to make the mortgage process as streamlined as possible.”
Quicken Loans scored highest in each of the five categories in which it was ranked:
- Client Interaction
- Loan Closing
- Application/Approvals Process
- Client Onboarding
- Loan Offerings
“The fact that J.D. Power’s rankings are based on our clients’ feedback versus our competitors’ customers’ feedback makes this award the single most credible recognition we could achieve. This tribute is due to the passion, devotion and skill of our more than 13,000 team members, who are fanatical about providing world class client service,” said Dan Gilbert, Founder and Chairman of Quicken Loans. “We are a company that is obsessive about exceeding our clients’ expectations and going above and beyond to provide an experience that is unmatched. These eight awards over the last six years from J.D. Power are a testament to our team’s continued dedication.”
Here are a few survey stats we’re pretty proud of:
- 92% of the Quicken Loans clients who were surveyed said that team members “spent adequate time with the customers and asked questions to understand their loan needs.”
- Our surveyed clients were 50% more likely than the industry average to consider returning to Quicken
Loans for their next home purchase.
Our surveyed clients were 47% more likely than the industry average to recommend Quicken Loans. We’re very excited and grateful to all our clients. Providing unbeatable service is extremely important to us. What can we do for you? Leave us a note in the comments!
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