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With today’s technology making so many things possible, it’s sometimes difficult to tell the difference between a legitimate communication from a company versus a fake one. Over the years, we’ve had reports of unusual or fraudulent activity regarding email, physical mail and fax communications from individuals or groups posing as Quicken Loans or even your real estate agent.

If you’ve received correspondence that you’re unsure about, please email us at verify@quickenloans.com or call us at (800) 863-4332.

We want our clients to keep an eye out for things that could be red flags. For example, Quicken Loans will not ask for an upfront deposit, down payment or closing costs to be sent through a Western Union wire transfer. Here’s a sample of a fraudulent document, a fake classified ad and a scam fax.

Scam perpetrators tend to send emails that look official, but instead of having the account numbers for the bank in your transaction, the numbers are fake, and since most people don’t know their account numbers by heart, it could easily go unnoticed.

Another red flag is contact information can be slightly off, making it easy to miss at first glance. As an example, if your real estate agent’s email address is JaneSmith@gmail.com, nefarious people might email you from JoneSmith@gmail.com or JaneSmith@gnail.com in order to try to trick you into sending your closing funds to an unintended recipient. If you have any doubts regarding the legitimacy of an email, you can contact your title company or real estate agent on the phone to determine if the instructions came from them.

Again, if you’ve received correspondence that you’re unsure about, please email us at verify@quickenloans.com or call us at (800) 863-4332 and we’ll be happy to help.

If you’re interested in a mortgage to purchase a home or refinance your current one, you can apply here or give one of our Home Loan Experts a call at (800) 785-4788.