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We’ve had reports of fraudulent activity regarding newspaper advertisements, email and physical mail being sent by companies posing as Quicken Loans or even your real estate agent. Please view this sample of a scam fax.

Please note: We’ll never ask for an upfront deposit, down payment or closing costs to be sent through a Western Union wire transfer, and Quicken Loans only offers mortgages. If you’ve received an offer that you didn’t apply for or are unsure about, please contact us at (800) 863-4332.

Fax and Classified Ad Scams

Click here to see a sample of a fraudulent document and classified ad. Other false ads are below.

In addition to these schemes, we need to make you aware of a new scam that involves someone posing as your real estate agent.

Real Estate Agent Closing Scam

For those who qualify to wire closing costs and a down payment to their title company, near your closing date you’ll be receiving those instructions from either your closing agent from the title company or your real estate agent.

These emails tell you the bank name and location as well as the bank account and routing numbers you need to know. That being said, you should carefully check the source of the email to make sure it’s legitimate.

Scam perpetrators are sending emails that look official, but instead of having the account numbers for the bank in your transaction, it’ll be the personal account numbers of the scammers.

As an example, if your realtor’s email address is JaneSmith@gmail.com, nefarious people might email you from JoneSmith@gmail.com or JaneSmith@gnail.com in order to try to trick you into sending your closing funds to an unintended recipient.

If you have any doubts regarding the legitimacy of an email, you can contact your title company or realtor on the phone to determine if the instructions came from them.

If you’re interested in a mortgage to purchase a home or refinance your current one, you can apply here or give one of our Home Loan Experts a call at (800) 785-4788. If you have any questions or want to check an offer made via email or over the phone, you can also leave a comment below.

This Post Has 1,141 Comments

    1. Hi Carrie:

      Without accessing your loan file, I can’t answer that question, but I’m getting this to our Client Relations team who should be able to provide more insight. Thanks for reaching out!

  1. Wow — so many calls, every day, even after telling two reps that I was only poking around on your Facebook ad and was not seriously looking to refi. Got another call at 8:05am on a Sunday. Thanks for providing opt-out info. This was too much.

    1. Hi Katharine:

      I’m glad you found the information provided in this thread useful, but I will be getting this to our Client Relations team to look into why you continue to get calls after talking to our team members. Thank you for reaching out!

  2. Hi! I’m getting constant calls from 313-373-1215 saying that they’re you and they need to talk about my mortgage. I have no mortgage and have not requested refinancing or mortgage options. Can you please help? Thank you!

    1. Hi Kelly:

      Since you’re saying you didn’t apply and have no mortgage, I’m going to go ahead and get this to our Client Relations team. We’ll get it straightened out for you. Thank you for reaching out!

  3. I just received a voicemail from Dan @ Quicken wanting me to call back about my loan. My house is under contract right now for sale. Voicemail was quick with no other info. Is he legit with Quicken? He wanted me to call back 800-931-5199

    1. Hi Amber:

      I can confirm that this is our number, so there’s no harm in talking to him. We often reject clients regarding potential options they may have. Have a great day!

  4. My wife and I are getting constant calls from (313) 373-1215. They called her cell twice this morning, my cell once this morning, and then went so far as to call her office and ask to speak with her. She’s a doctor. She doesn’t have time build in between appointments to deal with this type of nonsense. We were contacted a couple of months ago, and I specifically stated that I did not want to receive any more calls regarding any services Quicken Loans is offering, including re-financing. If we are interested, we will contact Quicken directly. How would we go about making sure we aren’t contacted again?

    1. Hi Shea:

      I’m going to get this to our client team to look into what happened here because you previously stated you didn’t want any more calls. However, in the meantime, you can remove yourself from marketing call campaigns by putting the phone number(s) in this form. We apologize for the inconvenience and thank you for reaching out!

  5. Is there an Alex from Quicken with this number? Husband received a call saying we could lower our interest rates. But we didn’t reach out first and have only had the loan for a year. Numbers are 313-545-0872, 313-373-1215, 313-373-3000. All come up as Blocked and Potential Spam on my phone, but they called husband and he talked to them. Scam or real?

  6. I completed a quickloan mortgage application yesterday, and today received a voicemessage from 614 696 6718 from “Tony” saying he is from quickloan and to call him back.
    My phone couldn’t quite pick up the number he asked to call him back on (Its different from the number he called from).
    Because of the timing I assume its legit, but double checking. Is Tony from 614 696 6718 one of yours?

    Thanks, Roger

    1. Hi Roger:

      We’re going to double check that one ourselves and have someone from our client relations team get back to you. Have a great day!

    1. Hi Mick:

      That number is ours and our records show contact with you back in April. This is legit! Thanks for checking and have a great day!

    1. Hi Chas:

      I’m going to get this to our Client Relations team to look into this since you say you didn’t apply. In the meantime, you can remove yourself from all call campaigns by putting your phone number into this form to be removed. Thanks for reaching out!

    1. Hi Denise:

      Thank you for reaching out. I wouldn’t give this man any further information at this time. While we do have a sister company which does personal loans, Quicken Loans is strictly in the mortgage space. We will be looking into this. Have a good night!

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