1. Home
  2. Blog
  3. QL In The News
  4. Consumer Alert: Beware Companies Posing as Quicken Loans
Freelancer working on laptop when having breakfast

We’ve had reports of fraudulent activity regarding newspaper advertisements, email and physical mail being sent by companies posing as Quicken Loans or even your real estate agent. Please view this sample of a scam fax.

Please note: We’ll never ask for an upfront deposit, down payment or closing costs to be sent through a Western Union wire transfer, and Quicken Loans only offers mortgages. If you’ve received an offer that you didn’t apply for or are unsure about, please contact us at (800) 863-4332.

Fax and Classified Ad Scams

Click here to see a sample of a fraudulent document and classified ad. Other false ads are below.

In addition to these schemes, we need to make you aware of a new scam that involves someone posing as your real estate agent.

Real Estate Agent Closing Scam

For those who qualify to wire closing costs and a down payment to their title company, near your closing date you’ll be receiving those instructions from either your closing agent from the title company or your real estate agent.

These emails tell you the bank name and location as well as the bank account and routing numbers you need to know. That being said, you should carefully check the source of the email to make sure it’s legitimate.

Scam perpetrators are sending emails that look official, but instead of having the account numbers for the bank in your transaction, it’ll be the personal account numbers of the scammers.

As an example, if your realtor’s email address is JaneSmith@gmail.com, nefarious people might email you from JoneSmith@gmail.com or JaneSmith@gnail.com in order to try to trick you into sending your closing funds to an unintended recipient.

If you have any doubts regarding the legitimacy of an email, you can contact your title company or realtor on the phone to determine if the instructions came from them.

If you’re interested in a mortgage to purchase a home or refinance your current one, you can apply here or give one of our Home Loan Experts a call at (800) 785-4788. If you have any questions or want to check an offer made via email or over the phone, you can also leave a comment below.

This Post Has 1,111 Comments

  1. Over the past few months I have received multiple calls from 702-415-2856. Since this was not a number I recognized, I put it on auto reject but the calls have continued. No voicemail was ever left to explain what the calls were regarding. I have never had any dealings with QL. If these are “cold calls” attempting to gain customers, Id like them to stop.

  2. I received a call from 313-373-1215 as well. I was just as skeptical as everyone else. Reading the previous posts, I can see it’s a legitimate Quicken Loans number.

    My issue is not so much with the call but the voicemail that was left. The caller simply said they have some information about my mortgage, that’s it. Is there something wrong with it? Did it change? If he had just said anything about refinancing options, I would have simply disregarded it.

    Such an ambiguous voicemail is just horrible customer service. For someone going through a divorce and dealing with identity theft, that’s a downright scary thing to hear. At least state exactly why you are calling. That seems like marketing 101.

    1. Hi Mike:

      I’m going to get this to our team to look into why you were being called. They’ll be able to reach out with more information. I understand that the voicemail may have been ambiguous. I’m also going to pass that feedback along. We never want any of our clients to worry unnecessarily. Thanks for reaching out!

  3. I received a call from Brian at (313) 373-3000 in regards to an employment verification and he left a callback number of (800) 713-7320. My employee is not reachable and I don’t want her loan to be delayed. Is this a legitimate call?

    1. Good morning, Andy:

      I can confirm that that’s the number for our employment verification hotline. It’s a legitimate call. Thank you very much for reaching out!

  4. Got a call from 1-866-379-3822 which Hiya (anti-spam app) identified as Quicken Loans. I don’t answer calls from anyone I don’t know so they left a message. The message was the typical scam type spiel. Computerized voice: “Your social insurance number has been flagged for fraud. Press 1 to speak to an agent blah blah blah”.

    We don’t even have Quicken Loans in Canada. Nice try.

    1. Hi Jessica:

      You are correct that we don’t operate in Canada. Nor do we deal at all with social insurance. I’m going to get this to our security team to look into this phone number. Thank you very much for reporting this!

  5. I received calls this morning on both my cell phone and then immediately after i didn’t answer my cell phone, they called my work phone from 313.373.1215. The person said it was Eric from Quicken Loans. He said he was wanting to give me some options to refinance my loan. When i told him i was quite happy with the way my loan was structured, he insisted on trying to get me to listen to his options. I told him i was at work and he informed me that he had already sent me the information and wanted to talk some more about refinancing. Listen, i am not an impolite person, but I WAS AT WORK dang it and i didn’t have time to talk to someone about my mortgage and he kept right on talking. PLEASE tell your people not to call people at work! Most people cannot take time out of their busy days to talk about refinancing their loan at the drop of a hat! I do NOT appreciate the call! Trust me, when i am ready to refinance, i will call you!

    1. Hi Dosia:

      I’m going to get this to our Client Relations team so that your preferences are registered. I certainly understand where you’re coming from and we apologize for this experience. In the meantime, I do want to let you know you can remove yourself from our call campaigns by putting your information through this form. I hope this helps! I’m sorry for the inconvenience.

  6. I too am being harassed by Quicken Loans calling me from (313)373-1215 wanting me to refinance my mortgage! After they have left several messages on my voicemail, I answered one of the calls, and told them I do not want to refinance at this time. I, still, receive, at least, three phone calls daily from this number, leaving me messages about refinancing… I do not want to refinance at this time, and if/when I ever do want to refinance, I will contact Quicken Loans myself. Please stop the harassment!!

    1. Hi Carrie:

      I understand your frustration and we never want any of our clients to feel harassed. You can remove yourself from further marketing campaign calls of any kind by filling out this form. We apologize for your experience!

  7. I have been receiving calls all week from this number: 313-373-1286. They talk so quickly on the voice message that you can hardly understand what they are saying, but they did say they were with Quicken Loans. I never called them back because when I googled the number, I saw your websites post that it was a scam.

  8. I have the same complaint as everyone else in this thread. I received 3 phone calls yesterday, 3 text messages, and a call at work. When I finally answered the 3rd phone call yesterday, I was very annoyed at the reason for the call and the disrespect of my time . Since when did quicken loans become a telemarketing company? I am very offended especially since I already am a costumer. This makes me never want to do business with this company again. I’d rather refinance with a company that respects their clients. I filled out the form to opt out of future promotions. I hope Quicken respects my request to be removed and removes me quickly. I shouldn’t have to ask a company I already do business with to stop harassing me with unwanted phone calls.

    1. Hi Lindsey:

      You can be assured that your preference will be respected and you’ll no longer receive any marketing calls. While we do reach out to clients periodically if and when we identify an opportunity to potentially put them in a better situation, the goal is not to harass anyone. I’m going to get this to our team to make sure your situation is looked into and your preferences are being followed. We greatly appreciate your business and want to treat every client with the same level of respect we would expect for ourselves. Thank you for reaching out!

  9. So glad I looked up the “potential scam” phone number on my phone. She said she was from Quicken Loans, phone number (313) 373-1215. Whether it was or not, I am not interested in refinancing at this time. Thanks!

    1. Hi Trish:

      That was us! With that said, I can understand your viewpoint. Should you ever change your mind, we’ll be here in the future! Because your privacy is paramount to us, I don’t have access to lead records to remove you from calling campaigns. However, you can remove yourself using this form. Thanks for reaching out!

  10. I’ve received calls from a Marcus at 313-545-1229 and wanted to verify he’s actually with Quicken and that’s a good number. After reading this thread is sounds like he might be legitimate.

    Thanks

  11. I just wanted to verify if 800-226-6308 is a legitimate Quicken phone number. His names is Dustin Elliot and his extension is 68178. Please let me know soon.

    1. Hi Edward:

      that’s our number, and Dustin Elliott is one of our top bankers. You’re in very good hands! Have a wonderful day!

  12. I received a call at my place of employment to talk about refinance options. What a breach of personal information. I too thought it was a scam, but it was Quicken.

    1. Hi James:

      I understand your feelings on this matter. I’m going to get this to our client relations team so that we can make sure to update your contact preferences. Thanks for reaching out and I’m sorry for the inconvenience!

  13. My wife and I are getting harassed by this same phone number (313-373-1215), I complained on twitter and was told it wasn’t quicken loans calling and given a link to this post… but looking through the comments it is indeed Quicken Loans. Why are you harassing your customers with unwanted phone calls? The whole reason we used you in the first place was for the ease of doing this online…. Such a bad customer experience to be spamming us with Phone calls…. starting at 7AM and even earlier sometimes!?!?!?!

    1. Hi Aaron:

      I apologize for the miscommunication here. That is our number. I’m going to get this to our team to look into your experience. You shouldn’t be getting called at 7 a.m. under any circumstances. In addition, while it is sometimes necessary to actually speak with you about your situation, I completely understand wanting to do as much as possible online. I’m sorry for your experience!

      1. They have been harassing me as well, 6-8 calls a day and my boss just called and said someone has been calling my place of work and not leaving a name/number. can this be addressed as well? it’s actually annoying and makes me want to not use quicken or recommend quicken any more!

  14. I am getting called just about every two hours by the 313-373-1215 number. I opted out of text messages yesterday, and since then, I’ve gotten 8 phone calls in less than 24 hours. The first voicemail was a very suspicious sounding “important information regarding your loan,” the next voicemail was literally someone breathing heavily into the phone for 8 seconds, a third was someone yelling in the background, and then hanging up, and the rest have been no voicemail. I was astonished reading the comments here that this is a legitimate phone number. I’ve been a very happy Quicken Loans customer for several years now I’m very quickly becoming an unhappy customer. This is no way to treat your customers! Shape up!

    1. Hi Cassie:

      I’m going to get this to our Client Relations team to look into your experience begins this is definitely not the way we want any client to feel. I appreciate you reaching out! I’m sorry.

  15. If i receive one more call from 313-373-1215 I will look into refinancing my loan with another company. I have now asked three times to be removed from your call list.

    1. Hi Anthony:

      I want to make sure that this gets to our client relations team to look into your experience because you’ve asked to be removed a few times. This is definitely not the experience we want our clients to have. I’m sorry and we’ll get this rectified.

  16. Like the others in this thread, we have been getting non-stop calls from the 313-373-1215 number to my cell, my wife’s cell and our home number. Based on the responses, it sounds like this is a legitimate call. However, this is highly annoying and totally unexpected from Quicken. How do we get removed from the call list?

    1. Hi Jim:

      While the idea here is to go over your options to see if we can help put you in a better situation mortgage-wise, I can understand not wanting to deal with phone calls. You can remove yourself from our marketing call campaigns by putting your phone number into our communication preferences page. We appreciate your choosing Quicken Loans and invite you to give us a call if you decide to refinance or purchase your next home. Have a great day!

  17. I too am getting countless calls from (313) 373-1215. My previously positive perception of Quicken loans is quickly fading given these annoying campaigns. I’ve blocked the number on my phone.

  18. I called Quicken Loans about my mortgage last week and ever since then I have been inundated with calls from 313-373-1215, up to 8 times a day. I finally took the call and a women just started talking instead of asking if it was a good time to talk so I had to cut her off and tell her that I wasn’t interested in anything right now and to please have these calls stopped because it’s very bothersome. She started to apologize then another voice came on and to her that “we will remove her from the list” then the call went dead. Not very professional AT ALL! I chose to have my mortgage with Quicken Loans and now I get harassed then hung up on? Your approach needs to change!

    1. Hi Debra:

      I’m going to get this to our Client Relations team to see what happened here. I agree that that’s not the kind of experience we want to provide our clients. I appreciate you reaching out. Please know that we take this very seriously.

    2. This number 313-373-1215 has been calling my office number all morning (10/22/2019). There has been already 4 calls since 8 a.m. If I was interested in refinancing; I would call. Please refrain from these types of calls.

  19. I have been called literally 12 times from 313-373-1215 over the course of the last 3 days. They have left messages a few times that are extremely vague. The calls have come in as early as 8am and as late as 9pm. If this is legit and Quicken Loans is blowing me up 4 times a day to try to get me to refinance a loan I just refinanced a year ago despite me never indicating this is something I am looking for….I’m going to lose my sh!t on somebody. Pardon my French. I work in marketing, if this is your companies marketing strategy I highly suggest you rethink blowing up your existing customers phones over some unsolicited refinance calls. It’s calling turning an already happy customer into a highly irritated one for no reason. Not too smart.

    1. Hi John:

      The intention here is to check and see if there any potential opportunities for you. We don’t want to make you angry. I’m going to get this over to our team to look into your experience.

  20. Received a call from this mortgage banker. Before I provide info is the info below legitimate?

    John Edwards | Mortgage Banker
    Toll Free: (800) 226-6308 x 32527
    Fax: (833) 334-5856
    NMLS# 1855483

  21. (313) 373-1215
    Calls me at home and at work daily about refin. my loan. I think it is a scam. WOW! I am treating every call that I get as a scam so they are wasting their time calling me because I do not answer. These people should get a real job or die.
    by the way, they say they are from Quicken Loan.

    1. Hi Margaret:

      The number you are referencing is our number. It’s not a scam. I’m going to email you from my Quicken Loans email address to prove this you. With that being said, if you don’t want to talk about refinancing at this time, I can understand that. We can get you removed from call campaign. I’m going to get this in front of our team.

1 19 20 21

Leave a Reply to John Pastirchak Cancel comment reply

Your email address will not be published. Required fields are marked *