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We’ve had reports of fraudulent activity regarding newspaper advertisements, email and physical mail being sent by companies posing as Quicken Loans or even your real estate agent. Please view this sample of a scam fax.

Please note: We’ll never ask for an upfront deposit, down payment or closing costs to be sent through a Western Union wire transfer, and Quicken Loans only offers mortgages. If you’ve received an offer that you didn’t apply for or are unsure about, please contact us at (800) 863-4332.

Fax and Classified Ad Scams

Click here to see a sample of a fraudulent document and classified ad. Other false ads are below.

In addition to these schemes, we need to make you aware of a new scam that involves someone posing as your real estate agent.

Real Estate Agent Closing Scam

For those who qualify to wire closing costs and a down payment to their title company, near your closing date you’ll be receiving those instructions from either your closing agent from the title company or your real estate agent.

These emails tell you the bank name and location as well as the bank account and routing numbers you need to know. That being said, you should carefully check the source of the email to make sure it’s legitimate.

Scam perpetrators are sending emails that look official, but instead of having the account numbers for the bank in your transaction, it’ll be the personal account numbers of the scammers.

As an example, if your realtor’s email address is JaneSmith@gmail.com, nefarious people might email you from JoneSmith@gmail.com or JaneSmith@gnail.com in order to try to trick you into sending your closing funds to an unintended recipient.

If you have any doubts regarding the legitimacy of an email, you can contact your title company or realtor on the phone to determine if the instructions came from them.

If you’re interested in a mortgage to purchase a home or refinance your current one, you can apply here or give one of our Home Loan Experts a call at (800) 785-4788. If you have any questions or want to check an offer made via email or over the phone, you can also leave a comment below.

This Post Has 1,066 Comments

  1. I called Quicken Loans about my mortgage last week and ever since then I have been inundated with calls from 313-373-1215, up to 8 times a day. I finally took the call and a women just started talking instead of asking if it was a good time to talk so I had to cut her off and tell her that I wasn’t interested in anything right now and to please have these calls stopped because it’s very bothersome. She started to apologize then another voice came on and to her that “we will remove her from the list” then the call went dead. Not very professional AT ALL! I chose to have my mortgage with Quicken Loans and now I get harassed then hung up on? Your approach needs to change!

    1. Hi Debra:

      I’m going to get this to our Client Relations team to see what happened here. I agree that that’s not the kind of experience we want to provide our clients. I appreciate you reaching out. Please know that we take this very seriously.

  2. I have been called literally 12 times from 313-373-1215 over the course of the last 3 days. They have left messages a few times that are extremely vague. The calls have come in as early as 8am and as late as 9pm. If this is legit and Quicken Loans is blowing me up 4 times a day to try to get me to refinance a loan I just refinanced a year ago despite me never indicating this is something I am looking for….I’m going to lose my sh!t on somebody. Pardon my French. I work in marketing, if this is your companies marketing strategy I highly suggest you rethink blowing up your existing customers phones over some unsolicited refinance calls. It’s calling turning an already happy customer into a highly irritated one for no reason. Not too smart.

    1. Hi John:

      The intention here is to check and see if there any potential opportunities for you. We don’t want to make you angry. I’m going to get this over to our team to look into your experience.

  3. Received a call from this mortgage banker. Before I provide info is the info below legitimate?

    John Edwards | Mortgage Banker
    Toll Free: (800) 226-6308 x 32527
    Fax: (833) 334-5856
    NMLS# 1855483

  4. (313) 373-1215
    Calls me at home and at work daily about refin. my loan. I think it is a scam. WOW! I am treating every call that I get as a scam so they are wasting their time calling me because I do not answer. These people should get a real job or die.
    by the way, they say they are from Quicken Loan.

    1. Hi Margaret:

      The number you are referencing is our number. It’s not a scam. I’m going to email you from my Quicken Loans email address to prove this you. With that being said, if you don’t want to talk about refinancing at this time, I can understand that. We can get you removed from call campaign. I’m going to get this in front of our team.

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