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We’ve had reports of fraudulent activity regarding newspaper advertisements, email and physical mail being sent by companies posing as Quicken Loans or even your real estate agent. Please view this sample of a scam fax.

Please note: We’ll never ask for an upfront deposit, down payment or closing costs to be sent through a Western Union wire transfer, and Quicken Loans only offers mortgages. If you’ve received an offer that you didn’t apply for or are unsure about, please contact us at (800) 863-4332.

Fax and Classified Ad Scams

Click here to see a sample of a fraudulent document and classified ad. Other false ads are below.

In addition to these schemes, we need to make you aware of a new scam that involves someone posing as your real estate agent.

Real Estate Agent Closing Scam

For those who qualify to wire closing costs and a down payment to their title company, near your closing date you’ll be receiving those instructions from either your closing agent from the title company or your real estate agent.

These emails tell you the bank name and location as well as the bank account and routing numbers you need to know. That being said, you should carefully check the source of the email to make sure it’s legitimate.

Scam perpetrators are sending emails that look official, but instead of having the account numbers for the bank in your transaction, it’ll be the personal account numbers of the scammers.

As an example, if your realtor’s email address is JaneSmith@gmail.com, nefarious people might email you from JoneSmith@gmail.com or JaneSmith@gnail.com in order to try to trick you into sending your closing funds to an unintended recipient.

If you have any doubts regarding the legitimacy of an email, you can contact your title company or realtor on the phone to determine if the instructions came from them.

If you’re interested in a mortgage to purchase a home or refinance your current one, you can apply here or give one of our Home Loan Experts a call at (800) 785-4788. If you have any questions or want to check an offer made via email or over the phone, you can also leave a comment below.

This Post Has 1,111 Comments

  1. i was rang yesterday by someone called jenny who said that quickenloans had expanded to personal loans in the uk. she wanted me to get a ukash voucher for payment of loan upfront? before they deposited. she gave me a phone number to ring her back. is this legit? 02032395701

    1. Hi Mo,

      No, Quicken Loans only does home loans in the United States. This is not legit. Thank you for alerting us. We’ve alerted our security team to investigate.

  2. Did it ever occur to you smart internet savvy people at Quicken Loans that it might not the smartest idea to verify the names of nearly all your representatives on a public website accessible to anyone, including criminals? Just wondering, fwiw.


    1. Hi Samantha

      I’m not sure I understand why confirming that our bankers actually work for us and aren’t part of some scam is a bad idea? Anyone can call Quicken Loans most hours of the day and get a banker’s name. In fact, we try to be as open and transparent as possible. I can’t see how that is bad for us or for our clients.

  3. I have been working with Austin Conner on obtaining a mortgage. Is he part of Quicken Loans? His signoff on email states he is a senior mortgage banker.

    1. Hi Karen,

      Yes, you’ve been speaking with Alex Hammoud who is a Home Loan Expert with Quicken Loans. Thanks for checking!

    1. Hi Janet,

      John Van Tol is a Mortgage Banker with Quicken Loans. The (313) area code is from our offices which are located in Detroit, MI. We do require a deposit which covers some of the upfront costs of processing your loan. You can learn more about our deposit here: http://www.quickenloans.com/about/quicken-loans-deposit

      I hope this answers your questions! Thanks for following up with us!

  4. Working with someone called John VanTol is he with the real quicken loans? He said you require a $500 deposit to process application, is that true?

    1. Hi Erik

      Yes, Rachel Sherlock is an Executive Power Banker with Quicken Loans. You are in good hands. Thanks for considering us and please let us know if you have any other questions.


  5. I too received a call from a (313) number…..which I thought was weird being I know several people who chose quicken for their mortgage needs. They were all contacted by an ( 800 ) number. I was told I could get a pre approval with no problem, but was never told an amount after it was determined the one property I was looking at was not deemed FHA Approved. I wasn’t specifically choosing this property by any means, just trying to get a pre approval amount so I can move forward and look at properties within my pre approval amount. Still have yet to hear back from anyone.

    1. Hi Michael

      We’ll make sure someone gets in touch with you as soon as possible. Thanks for the comment.

  6. I have been in contact with Quicken Loans. I have spoken to Matt Klonowski and received phone calls from Damon Thomas and a Drew. I wanted to know if these people are legitimate.

    1. Monica,
      Matt Klonowski is a Mortgage Banker at Quicken Loans. We have several people named Damon who work here, but not Damon Thomas- could you have the wrong last name? Of course many Drews, but without a last name I can not verify for you. I think if you are working in conjunction with Matt Klonowski, you can’t go wrong.

  7. I am talking with Jason Pitts 313-373-1165 for a mortgage loan. I need to know if he is someone that does work for Quicken Loans?

    1. Hi Dede,

      Yes, Jason Pitts is a President’s Club Banker with Quicken Loans. You are in good hands. Please let us know if you have any other questions.


  8. I recieved a call yesterday june 25, from Josh Cook (Detroit,Mi.). would like to know if he is legitimate.Thank you. Joan Bell.

    1. Hi Joan,
      Yes, Josh Cook is a Quicken Loans Mortgage Banker, and works here in our Detroit office. Thanks!

  9. Inquired on lowermybills.com – Is this legit?

    About 2 minutes later I recv’d a call from PRI Corp stating they were from Quicken Loans.

    Spoke with Sam Elayan 1-800-226-6308 ext 31055.

    He hurried me off the phone stating his boss needed him & would call me back in 10minutes.

    Concerned ??

  10. I recieved a call from Brian Futkos and call back number is 216-466-8240 and read about scams so wanted to check that this is a legite representative before proceeding. Thanks!

  11. I filled out an app. on what I thought was Quicken’s site but afterwards it told me that Quicken required a deposit is this true cause I believe it to be a ripoff. I was taught not to send money to anyone cause if they or legit then they will not request money. So if this is true then you need not to contact me cause I will not send money to anyone.

    1. Hi lavoux,

      We do require a good faith deposit, but I can assure you it is not a scam. Your deposit will go toward the costs we pay to outside companies (on your behalf) while processing your loan. The deposit allows us to give you one of the fastest, most streamlined loan processes available today. Please go here: http://www.quickenloans.com/about/quicken-loans-deposit to learn more about the deposit, or watch our video here: http://www.youtube.com/watch?v=YNumQBaCWMM.

      Please let us know if you have any further questions. Thank you!

  12. I recieved an E-mail from Quicken Loans say that the mailing address for my loan paymant has changed is this true or will I be giving my loan payment to a scammer?

    1. Hi Sally,

      We have updated our mailing address. If you are mailing your mortgage
      payment, please send it to the following address:

      Quicken Loans Inc.
      P.O. Box 6577
      Carol Stream, IL 60197-6577

      Thanks for double checking and let me know if you have any further questions or concerns. Thank you!

  13. I called Quicken Loans inocently trying to get info on a mortagage loan and I got to talk to a Mathew (216 466 8329) . When he could not get me as a customer he gave me the usual treatment, put me in with his “manager” Jake on the phone and this guy was really pushy he was so pressuring me that I got scared thinking that perhaps these guys were not legit Quicken agents or employees, …… actually, I think they are legit, you let me know !!!. I still want to talk to Mathew, perhaps, and proceed with my loan request.

    How do I verify that I am talking to the real Quicken Loans outfit, the real thing ???????.

    1. Hi Aris,

      Thank you for contacting us. Matthew is one of our mortgage bankers. Sorry if there was any confusion or if the person you spoke with was pushy. We respect our clients and value your time. We told Matthew that you were still interested in getting a loan with us, so he should be reaching out to you again. Thank you!

  14. I rec’d an email from Kevin Halvorson at QuickenLoans saying call him re: a possible refinance. Is this legit? 866-356-6127 x 60892.

    1. Hi Reggie

      Yes, Kevin Halvorson is a banker with Quicken Loans. He works out of our Arizona Web Center. Thanks for your question and let us know if you have any other questions about Quicken Loans. Have a great day!

      Clayton Closson

  15. I received a phone call yesterday from Doron. I want to know if this is legitamte. His phone number is not an 800 number. It is not even close. Could I get something emailed to me from him if it is.

    1. Hi Sally

      You should have received more information from Doron. He is a banker with us, so the call was legitimate. Thank you for considering Quicken Loans. We appreciate you confirming this was a true banker call and not part of the fraud.

      Clayton Closson

  16. I am interested in refinancing my existing mortgage which i spoke with someone about from quicken in the past. However, I am also wanting to purchase a second smaller home for my mother which I would need a second mortgage for in the 50,000 to 60,000 range. Is this possible for me to do at the same time?

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