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We’ve had reports of fraudulent activity regarding newspaper advertisements, email and physical mail being sent by companies posing as Quicken Loans or even your real estate agent. Please view this sample of a scam fax.

Please note: We’ll never ask for an upfront deposit, down payment or closing costs to be sent through a Western Union wire transfer, and Quicken Loans only offers mortgages. If you’ve received an offer that you didn’t apply for or are unsure about, please contact us at (800) 863-4332.

Fax and Classified Ad Scams

Click here to see a sample of a fraudulent document and classified ad. Other false ads are below.

In addition to these schemes, we need to make you aware of a new scam that involves someone posing as your real estate agent.

Real Estate Agent Closing Scam

For those who qualify to wire closing costs and a down payment to their title company, near your closing date you’ll be receiving those instructions from either your closing agent from the title company or your real estate agent.

These emails tell you the bank name and location as well as the bank account and routing numbers you need to know. That being said, you should carefully check the source of the email to make sure it’s legitimate.

Scam perpetrators are sending emails that look official, but instead of having the account numbers for the bank in your transaction, it’ll be the personal account numbers of the scammers.

As an example, if your realtor’s email address is JaneSmith@gmail.com, nefarious people might email you from JoneSmith@gmail.com or JaneSmith@gnail.com in order to try to trick you into sending your closing funds to an unintended recipient.

If you have any doubts regarding the legitimacy of an email, you can contact your title company or realtor on the phone to determine if the instructions came from them.

If you’re interested in a mortgage to purchase a home or refinance your current one, you can apply here or give one of our Home Loan Experts a call at (800) 785-4788. If you have any questions or want to check an offer made via email or over the phone, you can also leave a comment below.

This Post Has 1,111 Comments

  1. My husband and I have both been receiving calls from 313-373-1215 – – several a day for the past two days. If this is a legit Quicken rep, please remove our number from your list. If we’re interested in doing anything with our mortgage, WE will contact YOU or log in online. With the amount of spam/scam calls that we receive on our phones daily, I don’t trust ANYONE calling on the phone these days.

    1. Hi Angie:

      That’s our number. I’m going to get this to our team to take care of you. I apologize for the inconvenience.

    1. Hi Tom:

      Thanks for reaching out! Bruce does work here and his phone number is (313) 545-0591. I’m assuming that was just a typo on your part. You should be in good hands.

      It’s safe to give him your SSN. We have to ask for that as part of the process of pulling credit report to check out your options. I hope this helps clear things up!

    1. Hi Brad:

      I can confirm that that’s the number for one of our bankers, Geoff Secorski. You’re in very good hands!

  2. I’ve been receiving voice mails for “Quicken Loans” for a week now. I called per the article’s instructions and was informed “Someone” put MY PHONE NUMBER into their application. I cannot get it removed. Only the person who is the client that added it can remove it. The customer rep. told me blocking Quicken Loans phone numbers is my only recourse.
    The rep would not provide a ticket # and claimed they don’t create tickets for phone calls.

    1. Hi Jules:

      I’m sorry you’ve had this experience. I’m going to have someone look into this and they may reach out to you for further information to get this resolved. Thanks!

      1. I have been receiving phone calls from 313-373-1215. Is this a legitimate phone number for you guys? They keep leaving me a message saying that they are here to help me accomplish all of my mortgage goals and some other nonsense. They call about 10 times a day.

        1. Hi Francisco:

          I’m going to get this to our Client Relations team to look into your experience and get you removed from our list if you’re not interested. I can tell you that that is our phone number. Thank you for reaching out!

          1. Same here! I received 5 calls from 313-373-1215 yesterday and 2 already today telling me to reach out to him about my refinance, which I did not apply for. Why is this # constantly calling?

          2. Hi Kelli:

            I’m going to get this to our Client Relations team to look into this issue for you. Have a good day!

          3. Same here. I have received at least 3 calls a day for the last 4 days. Please make it stop, as this is borderline harassment.

          4. Hi Jen:

            I’m sorry to hear that you’ve had this experience with us. I’m going to get this to our client relations team to take care of you.

          5. I am being harassed by this number as well. Two calls in two hours already. I have not requested to have any information on any kind of anything regarding my mortgage. Please have them stop calling.

            Thank you! 🙂

  3. My husband has been talking with someone about refinancing our home loan. Just want to make sure Caroline Robertson is legit. Call came from a Phoenix, AZ area code.

  4. getting calls everyday from 313-373-1215 claiming to be Quicken Loans with a mortgage upgrade offer.
    I have received nothing via mail or email so I am suspicious of these calls.
    If these are legitimate please use mail or email to contact me and stop the phone calls.
    They come everyday even Saturdays and Sundays.

    1. Nora– We’re getting similar inquiries asking us to call the same area code and prefix. But the last four digits are 1315. Smelling a skunk in the barn.

      1. Hi John:

        I can report that those calls are from John Kinville, one of our top mortgage bankers. You’re in very good hands! We are out of office today for the holiday. Enjoy your fourth!

    1. Hi Stephen:

      That number belongs to Aaron Cook, one of our executive bankers. You’re in good hands! Have a great day!

  5. I contacted someone who said they are with Quiken loans yesterday. Is 800 251 9080 a quiken loans number?

  6. is this a quicken Loans phone number? 202-750-3167. I was unsure because of not being a toll free and also they say loans from 1000$ to 10,000$ the dollar sign being in the wrong place thank you

    1. Hi Suzanne:

      You have great instincts. That’s not us. I’m going to get this to our Client Relations team along with our security team. I’ll also be emailing you directly. If you can give me any more information on the types of offers you received from this person, please respond back to me directly. Have a great day!

    1. Hi Alexandra:

      I can confirm that that phone number belongs to Brie Ruggles-Sage. She’s one of our mortgage bankers and you’re in very good hands! Thank you for reaching out!

  7. I have received over 30 calls in the last 10 days from 978-552-2239 asking someone whose name I do not know to call 888-700-7369 about loan information they had requested. Are these calls from Quicken Loans. If they are has someone used my phone number or e-mail to request information? I have no interest in a loan and want these annoying calls to stop. If someone has used my information in contacting you about a loan I would also like to know that.

    1. Hi Gary:

      I’m going to get this to our client relations team to look into the situation and see what’s going on here. We’ll also get the calls stopped as well. Thanks for reaching out!

  8. hello
    i have a daily call from 617-514-5751 claiming to be quicken loans and asking me to call back at 1-800-931-5199. can you verify this ?

  9. I’ve asked for these calls to stop multiple times. So far I’ve been called today at 08:13AM, 11:45AM, 14:55PM.

    1. Hi Michael:

      I’m going to get this to our client relations team to get you taken care of. I’m sorry you’ve had this experience, but I thank you for reaching out today.

  10. Please remove me from this call list as well. Getting calls on cell and work multiple times a day.

  11. I spoke to 2 people today on the phone at these numbers and would like to make sure they are legit. Dena at 216-586-8900. And her supervisor (can’t remember his name) 618-944-6465.

    1. Hi Sherry:

      According to your file, you spoke to Dina Messina and Blake Carpenter. You’re in very good hands! Thanks for reaching out!

  12. Seems like somebody there has put out a mandate to generate sales, because I have received high pressure calls on Saturday at 3PM (!!!!!!!) and again just after 9AM on Monday morning. That is more than just a little annoying.

    1. Hi Alan:

      While we do work to meet business objectives, we never want our clients to feel pressured. The ultimate goal is to always put them in the best possible loan for them, even if that means doing nothing at all. I’m going to get this to our Client Relations Team so they can look into your situation. Thanks for reaching out!

    1. Hi Tim:

      Yes, it is. It’s one of the default numbers we use for dialing out to clients. Thank you for reaching out!

  13. We are getting harassed by calls on our home number, and both cell numbers (while at work, I might add). The number that is calling is 313-373-1215. We have also received emails saying you want our feedback and that our documents are ready. What is going on???

    1. Hi Caroline:

      I’ve removed you from our call campaigns at this time. I’m going to have someone reach out to talk through your situation. Thanks for contacting us and have a good night!

  14. Same thing that happened to Larry Blackwood is happening to me. First person calls and I tell them politely “no thanks” then he tries harder so I just hang up. Since then, my wife or I have been called or emailed at least 20 times…. you are hard hitting us like a collection agency. The email are even worse… corny lines and typos. For a minute I thought I was being scammed… seriously, I found this page because I googled “quicken scams”. Please stop immediately and do not bother with giving me the phone numbers, quickenloans.com is pretty easy to remember or I could always log in like I do EVERY month when I pay my bill and see the numbers there.

    If I sound upset, GOOD that is my goal… you are completely erasing the excellent experience I had with you when I got my loan by bombarding me with whatever you call this…”proactive mortgage review”… are you kidding me? Do you really think people want to be called and talked out of their existing loan or even bothered at all? NO.. is the answer in case you had to think about it… stop calling me now and I still might use you again when I sell this house and buy my next.

    1. Hi John:

      I’ve taken care of getting you removed from future phone calls and emails at this time. I’m going to get this over to our client relations team so we can make sure to share your concerns with the appropriate teams. No client of ours should ever feel this way. I’m very sorry.

    1. I’m glad to report that that number does belong to Brandon Jones, one of our mortgage bankers. You’re in very good hands! Thanks for reaching out!

  15. I get multiple calls a day as well as voice mails from 313-373-3125 claiming to be Quicken Loans representatives. If this is you please remove me from your call list. I do not want you to call me ever about anything, use my email. All this makes me want to refinance my two Quicken loans–with some other company!!!!!!

    1. Hi Larry:

      I certainly understand your feedback. The goal here was to provide a proactive mortgage review, which is something we do periodically to make sure you’re in the best position with your mortgage and still meeting your goals. With that being said, we never want our clients to feel bombarded. I’ve taken you off our list for future calls. Should you ever need assistance in the future, I’m going to give you our phone number so you can call us and not the other way around.

      If you ever have an issue with your monthly payment or another aspect of servicing your loan, you can call us at (800) 508-0944.

      If you’re looking to refinance or buy a new home, you can connect with a Home Loan Expert at (888) 980-6716.

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