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We’ve had reports of fraudulent activity regarding newspaper advertisements, email and physical mail being sent by companies posing as Quicken Loans or even your real estate agent. Please view this sample of a scam fax.

Please note: We’ll never ask for an upfront deposit, down payment or closing costs to be sent through a Western Union wire transfer, and Quicken Loans only offers mortgages. If you’ve received an offer that you didn’t apply for or are unsure about, please contact us at (800) 863-4332.

Fax and Classified Ad Scams

Click here to see a sample of a fraudulent document and classified ad. Other false ads are below.

In addition to these schemes, we need to make you aware of a new scam that involves someone posing as your real estate agent.

Real Estate Agent Closing Scam

For those who qualify to wire closing costs and a down payment to their title company, near your closing date you’ll be receiving those instructions from either your closing agent from the title company or your real estate agent.

These emails tell you the bank name and location as well as the bank account and routing numbers you need to know. That being said, you should carefully check the source of the email to make sure it’s legitimate.

Scam perpetrators are sending emails that look official, but instead of having the account numbers for the bank in your transaction, it’ll be the personal account numbers of the scammers.

As an example, if your realtor’s email address is JaneSmith@gmail.com, nefarious people might email you from JoneSmith@gmail.com or JaneSmith@gnail.com in order to try to trick you into sending your closing funds to an unintended recipient.

If you have any doubts regarding the legitimacy of an email, you can contact your title company or realtor on the phone to determine if the instructions came from them.

If you’re interested in a mortgage to purchase a home or refinance your current one, you can apply here or give one of our Home Loan Experts a call at (800) 785-4788. If you have any questions or want to check an offer made via email or over the phone, you can also leave a comment below.

This Post Has 977 Comments

  1. Can you confirm they work for you?
    Drew Michael
    (313) 373-2237 Direct
    (800) 226-6308 x 32237
    NMLS# 999056
    &
    Ben Urlaub | Fresh Start Consultant
    Direct: (313) 373-2187 | Toll Free: (800) 226-6308 x32187
    Fax: (844) 324-8711 | NMLS# 1604070

    Thank you

    1. Hi Gordon:

      You’ve been receiving calls from Jill Quinn. She’s one of our senior bankers. You’re in good hands. Have a great day!

    2. Both my husband and I have been receiving these calls for weeks now. We want the calls to stop!! If we have an interest in changing anything with our mortgage with Quicken Loans, we will contact Quicken Loans.

      1. Good morning, Linda:

        I was able to find your information in our system with your email address and get you taken care of. If your husband has been receiving calls at a different phone number, he can remove his own contact info here. The lead under your email address only has your name on it, so I was unable to match up his info, but that link will take care of it. Thanks for being a valued client and have a great day!

  2. I have been getting calls from this number – 313-373-1215. I have gotten at least 4 times in last 2 days. Since I don’t recognize the number, I didn’t respond to the call. So I googled the number which led me to this site. These are just missed calls, no voice mails left by the callers. So I am thinking that this might be a spam / robo call, posing the Quicken’s phone #.

    I just wanted to put it out here and bring awareness to Quicken.

    1. Hi Anand:

      I can confirm that’s our number and the calls were coming from us. I’m going to get this to our Client Relations team to look into your experience if no one is leaving messages. Thanks for reaching out!

      1. I have also been getting calls from 313-373-1215 on my cell phone and at work. The Robokiller app on my cell identified this number as known spam from their database and blocked the call. No message was left at my work number.

        1. Hi Paul:

          I can confirm that this is us and not spam. I’ll make sure to pass this along to our Client Relations team to find out why no one is leaving messages. Thanks for reaching out!

          1. Hi Robbie:

            You were contacted by Brandi Hanik and Erik LaCroix, two of our mortgage specialists. I’m going to get you in touch with our Client Relations team. Our records do say that voicemails were left. Maybe the app you’re using is seeing it as spam and not letting them through?

  3. Good Morning,

    Can you please confirm the below contact?

    Cameron Bacon | Mortgage Banker
    Toll Free: (800) 226-6308 x 50417
    Fax: (855) 655-3945
    NMLS# 1751732

    1. Yes, I’m happy to report that’s Tim Dankha, one of our directors of mortgage banking. If you’re currently in process, he may have been calling about your loan. Hope this helps!

  4. I have been in contact with a mortgage banker by name of Chris. Wanted to confirm this is you guys

    Chris Galey | Mortgage Banker
    Toll Free: (800) 719-7422 x 59555
    Fax: (855) 455-5668
    NMLS# 1751352

    Thanks

    1. Hi Marco:

      I’m happy to report that Chris is one of our bankers. He’ll take good care of you. Thanks for reaching out!

  5. I received a call twice yesterday and one today from 313-373-3000, but the person whom left voice mail asked to be called back to 313-373- 2757. A quick search show that’s a Michigan number. What going on here?

    1. Hi T:

      You received a call from Gabe Adigun. He’s one of our mortgage bankers. The first number you gave is a default number shown when we dial out. The second number is Gabe’s direct line. You’re in good hands!

    1. Hi Henry:

      The first number is one of our default members for dialing out to clients and doesn’t belong to anyone in particular. The callback number you were given belongs to one of our bankers, Ray Khatib. You’re in good hands!

  6. Hello,

    I received a call from 313-373-1215 (stating I should call back on 855-909-2274; this same number deemed as “official” in the above reply). The person just gave their name, and stated they were from the “loan tracking department” and said “we’ll talk soon”. I have no idea what this is in reference to. Doing a quick google of the incoming phone number would have me believe it’s a scam.

    If it’s truly important, and “official” , why not leave a more detailed message?

    1. Hi David:

      I’m going to forward this to our Client Relations department, because I understand your feedback. I can tell you that those are both the official numbers. I’ve checked them both. When you leave a message, we don’t know who was going to be checking the messages, so that’s part of the reason for the vagueness. We don’t want to give too much information.

        1. Hi Deborah:

          I’m not sure why it says Mike Woods. That’s one of our default numbers for dialing out. Did you find that name through an internet search? I’m sending this to our Client Relations team to look specifically into that. From what I can tell in our system, it looks like we may have identified a possible opportunity for you and are reaching out to gauge your interest. You can safely call back and spend just a couple minutes speaking with someone. Have a great day!

    1. Hi J:

      Thank you for bringing this to our attention. I’ve opted you out of further mail at that address at this time. I’m also going to get it over to our Client Relations team to look further into this situation. They’ll be in touch.

  7. Received email from “confirmation@quickenloans.com” saying “Quicken Loans has received your home financing request” – the email looks very complete and appears legit –

    I’ve never contacted Quicken Loans – hopefully just an email typo – but do I need to follow up?

    1. Hi Steve:

      I can’t find an active lead for you in our system under the email address you provided, so I’m going to have our Client Relations team follow-up with you to get more information. In the meantime, please don’t click anything in the email while we verify the legitimacy. Thank you!

  8. I keep getting obnoxious calls from 313.373.3000 I hope they’re scammers, because if they are indeed Quicken, I’m going to be thrilled to refi somewhere else.

    1. Hi P M:

      Unfortunately, that is us. I’m going to get this to our Client Relations team to look into your experience because we never want to hear one of our clients feels this way. Thanks for reaching out!

      Thanks,
      Kevin Graham

        1. Hi Denise:

          I’m happy to have our client relations team look into your experience if the calls are unwanted. I will tell you that when you fill out a lead form either with us or with one of our lead by partners such as Lower My Bills, we make every effort to try to contact you in order to earn your business. However, we understand if you don’t want the calls. Thank you for reaching out!

  9. Sure would be great if y’all made it easy to find an email address that we could forward suspicious emails we receive to. I’ve spent over 30 minutes searching the site and Googling to find an email address I can send a spoof/scam email I received. Guess y’all don’t really give a crap. Thanks for nothing.

    1. I received a feedback survey from Quicken Loans and I have NEVER worked with your company….
      I’m concerned that this is a stolen identity issue

  10. Will Purtill | Senior Mortgage Banker
    Direct: (480) 305-9432 | Toll Free: (800) 226-6308 x59432
    Cell: (570) 856-2371 | Fax: (855) 879-0417 | NMLS# 1650549

    Is this you?

    1. Yep, that’s us! Will is one of our senior mortgage bankers. You’re in very good hands! Thanks for reaching out and have a great day!

  11. I received a call from 6144560548, saying quicken loans mortgage upgrade, weary when they asked can you hear me. Is this a scam line

    1. Hi Carolyn:

      It’s not a scam. The mortgage banker associated with the lead under your email address is Dan Henderson. That’s one of our numbers. Perhaps they just thought they had a bad phone connection. Hope this helps! Have a wonderful day and thank you for choosing Quicken Loans!

  12. Received a call from 313-373-3000 (which search shows as Quicken Loans number) from someone saying they were going to replace my client’s life insurance policy. Didn’t leave a name, but said to call back at 313-373-1442. I can’t find anything saying anyone can get life insurance through Quicken Loans, and in fact found exactly the opposite.

    1. Hi Alex:

      Those are both Quicken Loans numbers. However, you’re correct that we don’t offer life insurance. I’m going to pass along your contact info to our client relations team so we can look into this further. In the meantime, thanks for reaching out and have a wonderful day!

    1. Hi Oliver:

      While the spelling of that name doesn’t match anyone specifically in our database, I’m confident that this was one of our team members because that’s one of our default numbers for dialing out and callbacks. You’re in very good hands!

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