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We’ve had reports of fraudulent activity regarding newspaper advertisements, email and physical mail being sent by companies posing as Quicken Loans or even your real estate agent. Please view this sample of a scam fax.

Please note: We’ll never ask for an upfront deposit, down payment or closing costs to be sent through a Western Union wire transfer, and Quicken Loans only offers mortgages. If you’ve received an offer that you didn’t apply for or are unsure about, please contact us at (800) 863-4332.

Fax and Classified Ad Scams

Click here to see a sample of a fraudulent document and classified ad. Other false ads are below.

In addition to these schemes, we need to make you aware of a new scam that involves someone posing as your real estate agent.

Real Estate Agent Closing Scam

For those who qualify to wire closing costs and a down payment to their title company, near your closing date you’ll be receiving those instructions from either your closing agent from the title company or your real estate agent.

These emails tell you the bank name and location as well as the bank account and routing numbers you need to know. That being said, you should carefully check the source of the email to make sure it’s legitimate.

Scam perpetrators are sending emails that look official, but instead of having the account numbers for the bank in your transaction, it’ll be the personal account numbers of the scammers.

As an example, if your realtor’s email address is JaneSmith@gmail.com, nefarious people might email you from JoneSmith@gmail.com or JaneSmith@gnail.com in order to try to trick you into sending your closing funds to an unintended recipient.

If you have any doubts regarding the legitimacy of an email, you can contact your title company or realtor on the phone to determine if the instructions came from them.

If you’re interested in a mortgage to purchase a home or refinance your current one, you can apply here or give one of our Home Loan Experts a call at (888) 980-6716. If you have any questions or want to check an offer made via email or over the phone, you can also leave a comment below.

This Post Has 800 Comments

  1. Hey
    I just wanted to make sure Im 100% okay as I asked for an email and haven’t received one.
    I’ve been speaking to Dan, phone number 313-545-0427. Please let me know

    1. That’s the contact number for Dan Wesner, one of our bankers. You’re in good hands. I will have someone reach out because you’re expecting a call. Thanks!

  2. Received a letter from Quicken Loans from Tim Birkmeier NMLS #6408 with a 1-800-707-5133 phone number to call. Is this legit from Quicken Loans?

    1. Hi Bob:

      I’m happy to report that Tim is one of our top Home Loan Experts. That’s also our phone number. Thanks for checking! Have a great night!

  3. Hi, I received a call from “Eddie” with Quicken Loans for me to call him back. The number he was calling from was 906-448-6044. The number he provided in his voicemail was 800-924-4833. Can you confirm that Eddie works for you?

    1. Hi Nate:

      Both of those numbers belong to us. We use them for dialing out and receiving calls from clients. I can confirm that he works with us. You’re in good hands! Have a good night!

  4. Hello,

    I previously working with Vanessa and now Cody Vincent has sent me a text (313) 545-0409 and he has called (313) 373-3000. I wanted to verify he is an employee.

    thank you

    1. Hi Alycia:

      Cody is one of our executive purchase bankers. The second number you listed as one of our default members for dialing out to clients. Thanks for reaching out!

  5. Alan Pettway called us and although we declined the offer right now I just want to say he was very nice and patient with us and all of our questions. Great guy

    1. Hi Karen:

      We’re very happy you had a good experience. We’ll make sure these words get passed on to Alan! Have a great day!

  6. Who is Seth VanMale? He keeps calling and insisting on refinancing my loan? The phone number he is using is 313-545-0416
    Is this guy real? Who is his supervisor? Can he be trusted?

    1. Hi Phyllis:

      Seth is one of our bankers. I can tell you that we do have an active lead for you. It was filled out on our website, so that’s why we’re calling, but I’m going to get this to our client relations team to look into your experience. Thanks!

  7. My homeowner insurance company forwarded an email to me from a Toni fite saying I have been voided due to envelipe has expired.. But i never received an email from this Toni fite …

    Does this people work for quicken loans and. How do I know if the email is not a fake or scam..

    1. Hi Kyle:

      Toni’s an executive insurance specialist on our mortgage operations team. She works with us. As far as judging the authenticity of the email, if it comes from a QuickenLoans.com email address, it’s us. Hope this helps!

  8. I received a call from Spencer Brooks regarding a refinance loan. wanted to know if he is legit? license# 1742321.

    1. Hi Angela:

      I can confirm that we have a lead for you and Spencer Brooks is indeed one of our mortgage bankers. You’re in very good hands. Have a great day!

    1. Hi Lester:

      Katherine is indeed one of our senior purchase bankers. You’re in very good hands! Have a great day!

  9. Hi,

    I received the email below concerning the insurance policy associated with my Quicken Loans mortgage. It came from what appears to be a quickenloans.com email address and had your logo. Can you confirm that MyCoverageInfo.com is a legitimate partner website?

    Thanks for your help,
    Dave
    ——————————————–
    Your insurance policy is going to expire on 07/28/2018, and we don’t have an updated policy on file. You need to provide an updated policy by 07/28/2018, or insurance will be purchased on your behalf.

    To prevent a lapse in coverage, please have your insurance agent provide us with a copy of your new or renewal policy information. It must contain the following information:
    • Loan number
    • Property address
    • Mortgage clause listed as:

    Quicken Loans Inc. ISAOA
    P.O. Box 202070
    Florence, SC 29502
    Then return the policy in one of the following ways:

    Fax: (855) 703-9194
    Mail: Quicken Loans Inc. ISAOA
    P.O. Box 202070
    Florence, SC 29502

    Alternatively, you can update your coverage information directly on our partner’s website at MyCoverageInfo.com by entering this PIN: XXXXX.

    Sincerely,
    Your Quicken Loans Team

    1. Hi Tyler:

      That opts you out of marketing, but doesn’t opt you out of phone calls if you’re working on submitting a lead to us. I just checked and the email you gave me here isn’t associated with any lead we have. If you could send a note to Sarah@quickenloans.com with the phone number you’re getting calls at, we can opt you out. I understand your feedback on the phone calls. We try to call our clients soon after they ask for information because when you’re looking to buy or refinance, typically you want information as soon as possible. That said, I will forward it to our client relations team. Thanks for reaching out!

    2. Can you confirm this person works for you?
      Been on the phone with her today just wanted to be safe…

      Anne Bergovoy
      Toll Free: (800) 719-7422 x 59735
      Fax: (855) 455-9850

      Thanks,

      1. Hi Cody:

        I can confirm Anne is a senior purchase banker with us. Thanks for reaching out! Have a great day!

  10. Can you confirm this person works for you?
    Khoder Hachem | Mortgage Banker
    Toll Free: (800) 226-6308 x 50226
    Fax: (855) 318-0357

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