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We’ve had reports of fraudulent activity regarding newspaper advertisements, email and physical mail being sent by companies posing as Quicken Loans or even your real estate agent. Please view this sample of a scam fax.

Please note: We’ll never ask for an upfront deposit, down payment or closing costs to be sent through a Western Union wire transfer, and Quicken Loans only offers mortgages. If you’ve received an offer that you didn’t apply for or are unsure about, please contact us at (800) 863-4332.

Fax and Classified Ad Scams

Click here to see a sample of a fraudulent document and classified ad. Other false ads are below.

In addition to these schemes, we need to make you aware of a new scam that involves someone posing as your real estate agent.

Real Estate Agent Closing Scam

For those who qualify to wire closing costs and a down payment to their title company, near your closing date you’ll be receiving those instructions from either your closing agent from the title company or your real estate agent.

These emails tell you the bank name and location as well as the bank account and routing numbers you need to know. That being said, you should carefully check the source of the email to make sure it’s legitimate.

Scam perpetrators are sending emails that look official, but instead of having the account numbers for the bank in your transaction, it’ll be the personal account numbers of the scammers.

As an example, if your realtor’s email address is JaneSmith@gmail.com, nefarious people might email you from JoneSmith@gmail.com or JaneSmith@gnail.com in order to try to trick you into sending your closing funds to an unintended recipient.

If you have any doubts regarding the legitimacy of an email, you can contact your title company or realtor on the phone to determine if the instructions came from them.

If you’re interested in a mortgage to purchase a home or refinance your current one, you can apply here or give one of our Home Loan Experts a call at (800) 785-4788. If you have any questions or want to check an offer made via email or over the phone, you can also leave a comment below.

This Post Has 847 Comments

    1. Hi J:

      Thank you for bringing this to our attention. I’ve opted you out of further mail at that address at this time. I’m also going to get it over to our Client Relations team to look further into this situation. They’ll be in touch.

  1. Received email from “confirmation@quickenloans.com” saying “Quicken Loans has received your home financing request” – the email looks very complete and appears legit –

    I’ve never contacted Quicken Loans – hopefully just an email typo – but do I need to follow up?

    1. Hi Steve:

      I can’t find an active lead for you in our system under the email address you provided, so I’m going to have our Client Relations team follow-up with you to get more information. In the meantime, please don’t click anything in the email while we verify the legitimacy. Thank you!

  2. I keep getting obnoxious calls from 313.373.3000 I hope they’re scammers, because if they are indeed Quicken, I’m going to be thrilled to refi somewhere else.

    1. Hi P M:

      Unfortunately, that is us. I’m going to get this to our Client Relations team to look into your experience because we never want to hear one of our clients feels this way. Thanks for reaching out!

      Thanks,
      Kevin Graham

  3. Sure would be great if y’all made it easy to find an email address that we could forward suspicious emails we receive to. I’ve spent over 30 minutes searching the site and Googling to find an email address I can send a spoof/scam email I received. Guess y’all don’t really give a crap. Thanks for nothing.

    1. I received a feedback survey from Quicken Loans and I have NEVER worked with your company….
      I’m concerned that this is a stolen identity issue

  4. Will Purtill | Senior Mortgage Banker
    Direct: (480) 305-9432 | Toll Free: (800) 226-6308 x59432
    Cell: (570) 856-2371 | Fax: (855) 879-0417 | NMLS# 1650549

    Is this you?

    1. Yep, that’s us! Will is one of our senior mortgage bankers. You’re in very good hands! Thanks for reaching out and have a great day!

  5. I received a call from 6144560548, saying quicken loans mortgage upgrade, weary when they asked can you hear me. Is this a scam line

    1. Hi Carolyn:

      It’s not a scam. The mortgage banker associated with the lead under your email address is Dan Henderson. That’s one of our numbers. Perhaps they just thought they had a bad phone connection. Hope this helps! Have a wonderful day and thank you for choosing Quicken Loans!

  6. Received a call from 313-373-3000 (which search shows as Quicken Loans number) from someone saying they were going to replace my client’s life insurance policy. Didn’t leave a name, but said to call back at 313-373-1442. I can’t find anything saying anyone can get life insurance through Quicken Loans, and in fact found exactly the opposite.

    1. Hi Alex:

      Those are both Quicken Loans numbers. However, you’re correct that we don’t offer life insurance. I’m going to pass along your contact info to our client relations team so we can look into this further. In the meantime, thanks for reaching out and have a wonderful day!

    1. Hi Oliver:

      While the spelling of that name doesn’t match anyone specifically in our database, I’m confident that this was one of our team members because that’s one of our default numbers for dialing out and callbacks. You’re in very good hands!

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