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Smiling soldier reunited with his son after coming back from war.

In order to provide support and resources to our military members, Congress has enacted a number of beneficial programs. The VA home loan has a number of advantages for our active-duty military members, veterans and their surviving spouses, including the ability to buy a home without a down payment and the chance to avoid mortgage insurance. In order to take advantage of these benefits, you’ll need to make sure you have the proper documentation showing your eligibility.

VA Certificate of Eligibility

The first and best way to get a VA loan is to use your certificate of eligibility. Eligible individuals can access this through the VA’s eBenefits site and provide it to their lender. Anyone who has a certificate of eligibility qualifies for the VA loan, so once you have this, it’s a golden ticket.

Here’s where things get a little complicated: Not every eligible service member or veteran has one in their possession already. Some clients, particularly members of the National Guard or reserves, may have to have a certificate generated for them through the VA. In this case, the VA requires some different documentation to prove your service time.


Service members get a DD214 form that contains information about your active-duty service time including personal information, your last duty station, how long you were active duty and whether you served overseas. It also states the character of your service and reason for your separation from the military.


Depending on the timeframe in which you served, Congress has set different thresholds for the length of active-duty service before you’re eligible for a home loan. These may not apply if you have a service-related disability or for certain other reasons that would have prevented you from completing your service.

You get a new DD214 each time you complete 90 days of active-duty service.

Which DD214s Are Accepted?

The first thing to know is that the DD214 must contain the separation information in a box at the bottom of the newer DD214s. If you were separated after 1980, the Member 1 copy has this information. If you were separated before 1980, you may need a newer, undeleted DD214.

You won’t be able to use training DD214s because Congress requires that your service time be active-duty for home loan eligibility. The word “training” often won’t appear on the document. Instead certain abbreviations like “ADT” and “ACTDUTRA” signify a training DD214.

Finally, the copy must be legible and free of handwritten changes.

Getting a Copy of Your DD214

If you’ve misplaced your DD214, there are a couple of ways you can replace it.

If you’re lucky and you filed a copy of your DD214 with your local VA office, they should have it on file.

If you didn’t file it, you can order the documents from the National Personnel Records Center in St. Louis by completing this form. There are researchers working with the center who will try to expedite your records request for a fee. If you were recently discharged, you may also be able to get the records from the document custodian for your branch of service.

If you find yourself having trouble, we’re happy to help you order your documents and get going in the right direction.

If you have your documents, you can get started with your loan application or call (888) 728-4702. If you have any questions, we’ll be happy to answer them in the comments.

This Post Has 19 Comments

  1. I am in the process of trying to refinance my townhouse with Quicken Loans / Rocket Mortgage They have all my information . I am going to mail my request for a copy of my
    DD-214 To the address provided on the form for the U S Air Force. Is there a way to expedite this request.
    Thank You In Advance
    Mike Tokarsky

    1. Hi Michael:

      I’m going to get this over to our Client Relations team to see what we can do. Thank you for your service and I really appreciate you reaching out!

  2. Request for DD214 form undeleted. My husband, James Lindsey Russell and I are refinancing with a VA loan through Quicken Loans. I have tried to FAX the Signature Verification to the NPRC Web – to no avail. The Service Request Number is 2-22384833925.
    I called the NPRC phone number (314) 801-0800 and was given the following FAX #s:
    (314) 801-9049 and (314) 801-9195. Each time the result was “No Answer.”
    Subsequently, I mailed the request to:
    NPRC (Military Personnel Records)
    1 Archives Drive
    St. Louis, MO 63138-1002

    Are you able to assist in expediting this request?

    1. Hi Ilonka,

      My first thought is that I don’t know how the NPRC might be impacted by the government shutdown. They might not be, but if they were, it would certainly explain why your fax wasn’t getting answered. I’m going to get this to our Client Relations team. We’ll follow up and see if there’s anything we can do for you.

    1. Hi Douglas:

      I’m going to get this over to our Client Relations team to help you out. You can also give us a call at (888) 980-6716 if for some reason you can’t get the computer to work, but we would like to look into this. Could you tell me what page you were on when you were trying to fill out the form and any details you know about the form so we can isolate potential issues? Also, which computer and browser are you using? Thanks and thank you for your service!

    1. Hi Herbert:

      I see that you’re working with us. We can help with that! I’m going to have someone reach out.

    1. Hi Mike:

      I see that you’re working with us, so I’m going to make sure this gets forwarded along to the people working on your loan for awareness. Thank you for your service!

      Kevin Graham

  3. I do not have a copy of my DD214 . Can you please help me? My service active duty dates
    Are from 17 June 53 to 4 May 55 in the Army of the United States.

    1. Hi Gary:

      I see that you’re working with us. I’m going to go ahead and have someone reach out. Have a wonderful day and thank you for your service!


  4. I have tried to get my DD-214, but haven’t been able to get one. All I have is the VA has given me. I have tried every way I can. I give up, if what I have sent is not enough, I can’t do anything more.

    1. Hi Ray:

      I see your working with us. I’m going to get this over to our client relations team. We may be able to help you with the process of getting your DD-214 and certificate of eligibility. I’m going to have someone reach out.


  5. You should have a copy of my DD214. I sent one to Quicken on my previous refinance. If you need another one, I have it on file at the Ingham County clerk located in Mason, Michigan 48854.

    1. Hi Michael:

      Thanks for reaching out. I’m going to get this to our client relations team so we can get your documentation straightened out and get you moving forward.

      Kevin Graham

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