Jay Farner is President and Chief Marketing Officer of Quicken Loans, the nation’s largest online home loan lender and third largest retail mortgage lender. In addition, Jay serves as Portfolio Manager for Quicken Loans’ family of companies. Jay is instrumental in leveraging the synergies between Quicken Loans’ marketing and mortgage origination operations. This strategic alliance has played a key role in the company’s record $70 billion in retail home loan volume in 2012, a 133 percent increase over the $30 billion previous record, set in 2011.
Jay joined Rock Financial in 1996 and quickly became one of the company’s top mortgage professionals. In early 1997, he became a Director of Mortgage Banking and played a significant role in training and development for Rock Financial, the company’s former Michigan-only brand. He was later promoted to Vice President of Web Mortgage Banking in May 1998 and helped to establish Quicken Loans as the largest online lender in the country.
Detroit-based Quicken Loans employs nearly 10,000 team members and earned the highest rating for customer satisfaction among all U.S. home loan lenders in a study by J.D. Power and Associates in 2010, 2011, and 2012 and ranked in the Top 10 of FORTUNE Magazine’s “100 Best Companies to Work For” in 2012, placing among the Top-30 companies on FORTUNE’s list for the past 10 years. The company has been recognized as one of Computerworld Magazine’s “100 Best Places to Work in IT” the past eight years. Quicken Loans also ranked as the nation’s best employer in Workplace Dynamics’ 2013 National Top Workplace list. The benchmark study of more than 870 companies based its rankings solely on feedback gathered through an employee survey.
In addition to his role at Quicken Loans, Jay lends support to Bizdom, serving on the entrepreneurial accelerator’s appropriations board which determines funding for proposed startup businesses located in Detroit and Cleveland.
Jay also serves as Director for the credit monitoring site Quizzle.com, national reverse mortgage lender One Reverse Mortgage, real estate company In-House Realty, and marketing firm Rock Connections.
Along with his work for Quicken Loans, Jay serves as a board member for the Karmanos Cancer Institute and as the Chair of its Marketing Committee. He is also a board member of the Metropolitan Detroit YMCA.
Jay holds a bachelor’s degree in finance from Michigan State University and is the recipient of the 2011 Crain’s Detroit Business 40 under 40 class. He resides in southeast Michigan, with his wife Wendi and their three children.