Bill Emerson is chief executive officer of Quicken Loans, Inc., the nation’s largest online home loan lender and second largest retail mortgage lender. Bill is responsible for the leadership and growth of Quicken Loans.
Bill joined the company in 1993 as a mortgage banker. His passion and commitment for learning and growing, and his zeal for taking care of clients, helped him take on many roles at the company.
Bill’s leadership ability afforded him the opportunity to run several business units at Quicken Loans as well as lead mortgage operations for the company, where he was responsible for driving performance within Quicken Loans’ businesses.
In February of 2002, Emerson was promoted to CEO.
Detroit-based Quicken Loans employs more than 10,000 team members and closed a record $80 billion in home loan volume in 2013, breaking the previous record of $70 billion set in 2012. The company ranked “Highest in Customer Satisfaction in Primary Mortgage Origination” in the United States by J.D. Power for the past four consecutive years (2013, 2012, 2011 and 2010), and also ranked highest in customer satisfaction among all mortgage servicers in 2014.
Quicken Loans was named among the top-30 companies on FORTUNE magazine’s annual “100 Best Companies to Work For” list for the last 11 consecutive years, ranking #5 in 2014. The company has been recognized as one of Computerworldmagazine’s ’100 Best Places to Work in IT’ the past nine years, ranking No. 1 in 2005, 2006, 2007 and 2013. Quicken Loans was also ranked as the nation’s best employer in Workplace Dynamics’ 2013 National Top Workplace list. The benchmark study of more than 870 companies based its rankings solely on feedback gathered through an employee survey.
Bill is an active spokesperson on the housing industry and has testified before the United States Senate Committee on Banking, Housing, and Urban Affairs and the House Financial Services Subcommittee on Financial Institutions and Consumer Credit. He also serves as the Vice Chair of the Mortgage Bankers Association and will serve as its Chairman in the 2016 membership year. Bill is a member of the Financial Services Roundtable’s Housing Policy Council and the HPC’s executive council.
Bill is a member of the Board of Directors of Xenith, Inc., a football helmet company dedicated to advancing safety through innovation and education; the Detroit Economic Club; the Detroit Parade Company and the Skillman Foundation.
Dedicated to his community, Bill has been the recipient of the ALS Association’s Iron Horse Award and the Salvation Army’s prestigious William Booth Award, the non-profit’s highest honor. He also supports the Alzheimer’s Association Greater Michigan Chapter.
Bill earned a bachelor’s degree in business from Penn State, where he was a member of the University’s 1982 National Championship football team.
Bill and his wife reside in Southeast Michigan with their two children.