Quicken Loans Earns Top Spot for Unprecedented 5th Consecutive Year in J.D. Power Study for Customer Satisfaction Among U.S. Mortgage Originators

  • November 13, 2014

– Nation’s second largest retail lender claims top customer satisfaction awards in both mortgage origination and servicing in 2014 –

DETROIT, November 13, 2014 – Detroit-based Quicken Loans, the nation’s second largest retail mortgage lender, today announced that for the fifth consecutive year it ranks highest in customer satisfaction by J.D. Power among all major home loan lenders for primary mortgage origination.

In addition to its fifth consecutive award for customer satisfaction in mortgage origination, Quicken Loans, which serves clients in all 50 states from centralized web lending centers in Detroit, Ohio and Arizona, was also named highest in customer satisfaction among home loan servicers in 2014 by J.D. Power – the first year the company was eligible for the honor.

These awards are the products of an amazing culture that fosters innovation and creativity, allowing team members to affect the outcome and serve every client, every time.

“Our tenure at the top of this study of client satisfaction is a simple reflection of ‘who we are’ as a business,” said Dan Gilbert, Founder and Chairman of Quicken Loans. “Our nearly 12,000 team members go to tremendous lengths every single day to deliver the best client experience in the industry. This is led by a culture where innovation, passion and execution thrive.”

According to the J.D. Power study, Quicken Loans earned the highest score in all six key categories of the study:

  • Interaction
  • Loan closing
  • Application/approvals process
  • Loan offerings
  • Onboarding
  • Problem resolution

“Every day you have a choice – you can get better, or you can get worse. I’m proud to say that we continue to get better,” said Bill Emerson, Quicken Loans CEO. “We’re able to keep setting the bar higher because of three simple things: people, process and technology. Our knowledgeable team members deliver an unmatched experience through communication and efficiency, our process remains simple and our technology is second to none.”

Quicken Loans moved its headquarters to Detroit in 2010 and now has more than 9,000 team members working in the city’s thriving urban core.

# # #

About Quicken Loans

Detroit-based Quicken Loans Inc. is the nation’s second largest retail home mortgage lender. The company closed a record $80 billion of volume across all 50 states in 2013. Quicken Loans generates loan production from web centers located in Detroit, Cleveland and Scottsdale, Arizona. The company also operates a centralized loan processing facility in Detroit, as well as its San Diego-based One Reverse Mortgage unit. Quicken Loans ranked “Highest in Customer Satisfaction among with Primary Mortgage Origination” in the United States by J.D. Power for the past five consecutive years (2014, 2013, 2012, 2011 and 2010), and highest in customer satisfaction among all mortgage servicers in 2014.

Quicken Loans was named among the top-30 companies on FORTUNE magazine’s annual “100 Best Companies to Work For” list for the last 11 consecutive years, ranking #5 in 2014. It has been recognized as one of Computerworld magazine’s ’100 Best Places to Work in IT’ the past ten years, ranking No. 1 in 2014, 2013, 2007, 2006 and 2005. The company moved its headquarters to downtown Detroit in 2010, and now more than 9,000 of its 11,000-plus team members work in the city’s urban core. For more information about Quicken Loans, please visit QuickenLoans.com, on Twitter at @QLnews, and on Facebook at Facebook.com/QuickenLoans.

 

Print Friendly