Mobile Messaging Policy
Quicken Loans Mobile Messaging provides a secure and easy way to access daily interest rates from almost any mobile device or cell phone.
We won’t charge you when you send a text message to the five-digit U.S. short code AMAZE (26293), 756267, or 822249 or when you receive a response. However, message and data rates may apply depending on the wireless plan that you have with your carrier.
We support the following major wireless carriers: AT&T, T-Mobile ®, Verizon Wireless, Sprint, Nextel, Boost, Alltel, U.S. Cellular, Cellular One, MetroPCS, ACS/Alaska, Bluegrass Cellular, Cellular One of East Central Illinois, Centennial Wireless, Cox Communications, EKN/Appalachian Wireless, GCI, Illinois Valley Cellular, Immix/Keystone Wireless, Inland Cellular, Nex-Tech Wireless, Rural Cellular Corporation, Thumb Cellular, United Wireless, West Central (WCC), Cellcom, C Spire Wireless, Cricket, Cincinnati Bell and Virgin Mobile.
If you are having problems sending to short codes or receiving text messages, you should contact your carrier and make sure your mobile device or cell phone is text messaging enabled.
When your mobile device or cell phone is ready to send and receive text massages, you may text the word “HELP” to the five-digit U.S. short code AMAZE (26293) , 756267, or 822249 to receive a list of commands.
If you wish to stop receiving text messages from us, you may unsubscribe by texting the word “STOP” to the five-digit U.S. short code AMAZE (26293) , 756267, or 822249 or by calling (800) 863-4332. Once your telephone number is removed from our system, you will receive a final confirmation message and no further messages will be sent to your cell phone or mobile device. If you wish to restart the service, you may send a keyword to the related five-digit U.S. short code (26293, 756267, or 822249).
You may receive up to 10 messages per month.
For reliable results, we recommend removing your signature to outgoing text messages and always sending new message that does not contain a prior text.
In certain instances, you may receive multiple text messages to overcome character limitations (as a general rule, text messages are limited to 160 characters) to fulfill your request. Should this happen, we will include “1/2” or “1/3” to reflect the order and number of texts in the series. To read our response in the correct order, you should view “1/2” before “2/2”.
Due to network traffic and carrier limitations, it may take several minutes to receive a response.
Quicken Loans Mobile Messaging is offered on an as-is basis and may not be available at all times.
By texting the five-digit U.S. short code AMAZE (26293), 756267, or 822249, you acknowledge and agree to the terms and conditions provided in this policy and fully and unconditionally authorize Quicken Loans Inc. and its service providers to respond to your mobile device or cell phone, even if you your telephone number is listed on any federal, state or corporate do-not-call registry.
Quicken Loans Mobile Messaging is an automated rate alert service and is not intended to be construed against the Quicken Loans as an interest rate lock, an unconditional loan commitment, an unconditional loan approval, unconditional pre-qualification, unconditional pre-approval, or any other unconditional offer or agreement to lend. Furthermore, Quicken Loans disclaims any and all responsibility, including responsibility based on negligence or negligent misstatement, for the accuracy, completeness, or reliability of data or information contained in or furnished through Quicken Loans Mobile Messaging and makes no warranties, express or implied, with respect to such data or information.
Do not use Quicken Loans Mobile Messaging to communicate time-sensitive instructions or official company matters. Urgent matters should be communicated in person directly with the person of concern via telephone and then confirmed in writing with the appropriate person.
Quicken Loans reserves the right to block any mobile telephone number it deems inappropriate and to disable Quicken Loans Mobile Messaging without notice.
By using this service, you agree that the terms and conditions stated herein shall apply to you and are incorporated by reference into any communication, and that any disputes pertaining to this service shall be governed by and construed in accordance with the laws of the State of Michigan, without giving effect to any principles of conflicts of law. You agree that any action at law or in equity arising out of your use of Quicken Loans Mobile Messaging or relating to these terms and conditions may only be filed only in the state or federal courts located in Michigan.
Any complaints should be directed to the Client Relations Team at (800) 863-4332 or firstname.lastname@example.org.
Quicken Loans Inc. is a licensed mortgage lender. The following states require disclosure of licensing information. (If your state is not listed, it doesn’t require a specific license disclosure):
Arkansas – Quicken Loans Inc., 1050 Woodward Avenue, Detroit, MI 48226, (888) 474-0404;
Arizona – Quicken Loans Inc., 16425 North Pima, Suite 200, Scottsdale, AZ 85260, Mortgage Banker License #BK-0902939;
California – Licensed by the Department of Corporations under California Residential Mortgage Lending Act;
Georgia Residential Mortgage Licensee (#11704) – 1050 Woodward Avenue, Detroit, MI 48226;
Colorado – Quicken Loans, Inc., NMLS #3030, (888) 474-0404, Regulated by the Division of Real Estate;
Illinois Residential Mortgage Licensee #4127 – Department of Financial and Professional Regulation, 310 S. Michigan Avenue, Suite 2130, Chicago, Illinois, 60604-4278, (312) 793-3000 1050 Woodward Avenue, Detroit, MI 48226;
Maine – Quicken Loans Inc., Supervised Lender License NMLS #3030;
Massachusetts – Quicken Loans Inc., Mortgage Lender License #ML 3030;
Mississippi Registered Mortgage Company;
New Hampshire – Licensed by the New Hampshire Banking Department #6743MB;
New Jersey – Quicken Loans Inc., 1050 Woodward Avenue, Detroit, MI 48226, (888) 474-0404, Licensed Mortgage Banker – NJ Banking and Insurance Department;
New York – Quicken Loans Inc., 1050 Woodward Avenue, Detroit, MI 48226, Licensed Mortgage Banker – NYS Banking Department;
Oregon – Quicken Loans, Inc., License No ML-1387;
Pennsylvania – Licensed as a first mortgage banker by the Department of Banking and licensed pursuant to the Pennsylvania Secondary Mortgage Loan Act;
Rhode Island – Rhode Island Licensed Lender;
Texas – Quicken Loans, Inc., 1050 Woodward Ave, Detroit, MI 48226;
Virginia – Licensed by Virginia State Corporation Commission, License # MC-1738;
Quicken Loans Nationwide Mortgage Licensing System Number 3030.
To go to the NMLS access page please click on:
In Texas – CONSUMERS WISHING TO FILE A COMPLAINT AGAINST A MORTGAGE BANKER OR A LICENSED MORTGAGE BANKER RESIDENTIAL MORTGAGE LOAN ORIGINATOR SHOULD COMPLETE AND SEND A COMPLAINT FORM TO THE TEXAS DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601 N. LAMAR, SUITE 201, AUSTIN, TEXAS 78705. COMPLAINT FORMS AND INSTRUCTIONS MAY BE OBTAINED FROM THE DEPARTMENT’S WEBSITE AT www.sml.texas.gov. A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT 1-877-276-5550. THE DEPARTMENT MAINTAINS A RECOVERY FUND TO MAKE PAYMENTS OF CERTAIN ACTUAL OUT OF POCKET DAMAGES SUSTAINED BY BORROWERS CAUSED BY ACTS OF LICENSED MORTGAGE BANKER RESIDENTIAL MORTGAGE LOAN ORIGINATORS. A WRITTEN APPLICATION FOR REIMBURSEMENT FROM THE RECOVERY FUND MUST BE FILED WITH AND INVESTIGATED BY THE DEPARTMENT PRIOR TO THE PAYMENT OF A CLAIM. FOR MORE INFORMATION ABOUT THE RECOVERY FUND, PLEASE CONSULT THE DEPARTMENT’S WEBSITE AT www.sml.texas.gov.
Quicken Loans is an Equal Housing Lender. The Company does not engage in business practices that discriminate on the basis of race, color, religion, national origin, sex, marital status, age (provided you have the capacity to enter into a binding contract), because all or part of your income may be derived from any public assistance program, or because you have, in good faith, exercised any right under the Consumer Credit Protection Act. The federal agency that administers our compliance with these federal laws is the Federal Trade Commission, Equal Credit Opportunity, Washington, DC 20580.
The Company is an equal opportunity employer. Any complaints or concerns about the Company’s employment practices may be directed to the Director of Human Resources at (800) 863-4332.