Our Commitment to Service

Quicken Loans service is tops in the industry. No other mortgage company comes close. Our complete dedication to providing outstanding service is why 95% of our clients say they would recommend us to family and friends. When we say “every client, every time, no exceptions, no excuses” – we mean it!

And our customer service is just part of the puzzle. Well, it’s actually a big part. See, at Quicken Loans, we actually combine industry-leading and award-winning technology with customer service to give you the absolute best of both worlds. After you are matched to the perfect loan for your situation, you can sign documents online and even monitor the progress of your loan 24/7. And anytime you have a question or need assistance, your Quicken Loans Home Loan Expert is available with answers. For closing, we come to you. Anywhere. In all 50 states. Your house? The local coffee shop? Even a major highway exit! Just let us know where and we’ll meet you.

Our Collective Values

Not only do our collective values at Quicken Loans breed success, they breed recognition. Quicken Loans has been named in the top 30 companies to work for in America by Fortune Magazine for seven consecutive years. It doesn’t happen by accident. It’s about values.

Quicken Loans values are based on what we call ISMs. The Quicken Loans ISMs are a set of principles that govern our daily attitudes and customer service – in other words, how we interact with our clients. Nothing is more important to us than professional and quality customer service.

Recognized as being innovative by organizations such as the New York Times, Forbes, and the Wall Street Journal, the ISMs are the #1 reason why Quicken Loans is known as a top place to both work and do business. It’s no wonder Carly Simon sang a song about us – “Nobody Does It Better”… Well, maybe she wasn’t singing about us, but we like to think so.

Quicken Loans Locations

You probably think of us as an internet mortgage company, so you might be surprised to learn we have five offices across the country. Feel free to stop by for a visit if you’re in the neighborhood!

Quicken Loans - Main Office - Compuware
1050 Woodward Avenue Detroit, MI 48226 Client Relations - (800) 863-4332
Quicken Loans - Chase Building
635 Woodward Avenue Detroit, MI 48226
Quicken Loans - Arizona
16425 North Pima Suite 200 Scottsdale, AZ 85260
Quicken Loans - Cleveland
1500 West Third Street Cleveland, OH 44113-1422
Quicken Loans - Charlotte
Wholesale/Correspondent
6135 Park South Drive Suite 200 Charlotte, NC 28210 Mortgage Professional Partners of
QLMS call 866-650-6970

3 Ways to Contact Us



Search

Our entire website is just a keyword (or keywords – you can enter as many words as you like) and a click away. Enter the word or phrase you want information on in our search tool and we’ll present as many pages with that info as we can find!

Search the Quicken Loans web site

Frequently Asked Questions

We’ve taken the questions we are asked most often and put them one place for you. Check out our FAQs and, if you still don’t find what you are looking for, contact us and we’ll help you!

Answers to frequently asked questions

Mortgage Glossary

Get the real meaning behind the most common mortgage and real estate industry terms. Everything from “A-credit” to “Zoning ordinances” – it’s all in our often imitated but never equaled mortgage glossary.

Start building your mortgage vocabulary today

Feedback

We’ve built our company on the opinions and suggestions of clients like you. Please let us know what you like, what you don’t, what works, what doesn’t, or if you have any technical or information questions or concerns. Don’t hesitate if you have something good to recommend.

Give Us Feedback

Contact Us

Contacting us is easy! Go to our Contact Us Page for all the ways to get in touch with us. You can call, chat online, or just tell us when to call you. And don’t forget email. Whatever your reason, don’t hesitate to reach out to us for answers to your question. Thanks for choosing Quicken Loans as your mortgage partner!

Contact Quicken Loans now

Closed client surveys - see details
Based on upon a Quicken Loans market research questionnaire of clients whose loans closed between 7/1/2012 and 7/31/2013.