• Tweet

• Tweet

There is a lot of buzz lately about mortgage companies taking several months to process loans in today’s very, very busy mortgage market.

Simply put, many mortgage lenders are at capacity with new business and can’t process their loans as quickly as their clients probably would like.

That’s where Quicken Loans really stands out from the others.

Our online tools and technology-driven loan processing platform allows us to process loans fast, regardless of how many are in our “pipeline” at any given time. Imagine a blur of busy bees, processing mortgages to the limits of their little bee bodies. That’s what it’s like here.

In fact, that’s Joel Jarvi, running down the hallway with some info that is undoubtably going to save a client some money. He ran by so fast, I could barely get a picture.

He’s on a mission.

Godspeed, my man. Godspeed.

Anyway, it’s really an amazing thing to see the reports that come out from our Operations Team showing how business is up (double and triple) from just a few months back, yet our clients are still getting the outstanding customer service that led us to earn an A+ with the BBB. And J.D. Power and Associates ranked us “highest in customer satisfaction with primary mortgage origination” in the U.S. in 2010.

Here’s the skinny. Despite having record numbers of clients, all eager to get a great mortgage rate that will save them some dinero, we are still closing the majority of our loans in 30 days or less.

That’s a fact, Jack.

Ask the others guys if they can say that.

HEY CHECK IT. I HAVE AN UPDATE (8/25/11): So anyway, I’m driving home yesterday and I heard this story on NPR’s Marketplace about how record low mortgage rates have created mix results for people and business. What really caught my ear was the following statement:

“And you got to lock in those low rates — if you had pristine credit, a lot of equity in your home, and the agility of a ninja. Otherwise, some lenders let those calls go straight to voicemail while waiting for rates to rise again. You not only have to have really quick reflexes, you have to get a lender who will answer your phone and take a loan application very, very quickly.”

I couldn’t have asked for a better supporting story to my post. I can assure you, dear readers, that Quicken Loans will answer the phone (unless it’s like 3 am) and we will lock you in today’s record low rates. Nobody here is trying to stall you until rates rise higher.

You don’t need quick reflexes to work with Quicken Loans. Leave the quick reflexes to us.

Just thought I’d share this. Read the entire story on Marketplace.

 Printer Friendly Version