Crain’s Detroit Business recently announced that Quicken Loans Chief Information Officer Linglong He is a recipient of the Crain’s CIO Award, winning for companies in the “Revenue greater than $1 billion” category.
I’ve known Linglong for several years and she truly is deserving of this prestigious award. She’s always friendly and open and says hello every time she walks by. She’s one of those people. You know the kind I’m talking about.
I’ve heard some folks around here make the statement, “We’re a technology company that does mortgages.” I’ve also heard, “We’re a customer service company that does mortgages,” and I know why they say both. It’s because we care about our clients and we have a dynamic and incredible IT team. There’s no doubt in my mind why we’re #1 on Computerworld’s “Best Places to Work in IT” for 2013.
Here’s some info from the article:
As CIO, Linglong He, 48, sees the big picture of the importance of technology on business outcome, particularly to a company like Quicken Loans. And it’s a vision and message she said she has passed to her more than 1,000-member technology team.
“They’re thinking, what’s the impact … when first starting on the project,” He said. “Technology really has to stay ahead of the curve, to drive the business and move forward.”
Quicken Loans has also moved full-scale into mortgage servicing and to accommodate that increase in business, He’s team created a custom internal platform called EPIC to further streamline and automate mortgage servicing work flow, tasks and processing.
The company revamped its mortgage servicing website and built in new elements, including an online payment center that features loan details, payment history and paperless statements. The site’s design was improved to make it easier for clients to access their mortgage payments through smartphones and tablets.
Proprietary loan origination technology – which enables Quicken to close a majority of its loans in 30 days or less, compared with an industry average of 60-90 days – recently found a new business advantage. Quicken licensed the technology in early 2013 to J.P. Morgan Chase & Co. and now, He said, “they use our technology for their business.”
On He’s technology team, staffing has kept pace with rapid corporate growth, including some 100-120 new hires so far this year.
Congratulations to Linglong He for this well-deserved award. It’s a pleasure working with her here in the Quicken Loans family. If you’d like to learn more about a rewarding career in IT with Quicken Loans, check out the Quicken Loans Careers site.