In a benchmark study of the mortgage industry, J.D. Power and Associates, a global marketing information company that represents the voice of the consumer, ranked Quicken Loans “Highest in Customer Satisfaction for Primary Mortgage Origination.”
The study included 14 lenders and surveyed over 3,000 consumers on the following key performance factors:
- The mortgage application and approval process
- The mortgage closing experience
- Contact and communication
- Loan officer/mortgage broker experience
We’re proud to have received this distinction in our industry, and look forward to servicing our clients with our never-ending quest for excellence and continual innovation. Read the full press release. Or, you can watch the video that J.D. Power and Associates created.
Quicken Loans received the highest numerical score in the proprietary J.D. Power and Associates 2010 Primary Mortgage Origination StudySM. Study based on 3,401 total responses measuring 14 lenders and measures opinions of consumers who originated a new mortgage. Proprietary study results are based on experiences and perceptions of consumers surveyed in July-August 2010. Your experiences may vary. Visit jdpower.com
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