We’re honored and excited that because of feedback from clients like you, J.D. Power ranked Quicken Loans highest in Customer Satisfaction for Mortgage Servicing for the second year in a row. It was our serviced clients’ willingness to share their personal experiences of working with our team members, technology and processes that got us here.
Something unexpected happened and you’re a little late on your mortgage payment. What effect does that have on your payment? How does it impact your access to credit? Read on for more details.
We’ve just completed a total revamp of our MyQL Mobile app. The new version utilizes the latest design patterns for Android phones, iPhones and iPads. See what the new app has in store for you.
In an effort to make life easier, we sometimes make it more complicated than it should be. A lot of our clients call us to ask questions or make adjustments to their mortgages, when it’s actually easier – and faster – to do online! I’ll break down the amount of clients who called in the month of December and provide a solution that could have made their lives easier!
Your escrow statement is different than your billing statement in that it provides detailed information specific to your escrow account. You usually only receive an escrow statement once a year when your loan gets analyzed (what we call an escrow analysis). If Quicken Loans services your home loan, we’ve got good news for you! We have a new and improved escrow process!
Are you aware of the exclusive benefits you get as a valued Quicken Loans client? As a thank you for choosing us for your current and future home loan needs, Quicken Loans clients receive a Gold Card after closing, along with Silver Cards to pass on to family and friends*.
You might be aware that Quicken Loans has been ranked “highest in customer satisfaction for primary mortgage origination” in the U.S. for the past four years. That’s old news. However, this is the first year we’ve also been ranked highest for servicing, and we are both humbled and honored that our clients chose us for this award.
Escrow is money your mortgage lender puts into a separate account to pay your future property taxes and insurance costs. It’s common to have an escrow account with your mortgage, but it’s not always required. Check out some of the common questions (and answers!) our escrow team receives about escrow.
There are a variety of ways your mortgage payment can be misapplied. Our team members who handle payments put together a list of some common mistakes and how to avoid them. They generally come down to making sure you clearly communicate what you’re intending to do with the money you’re sending in.
It’s no secret that home values have risen considerably from where they were just a couple years ago. But what does this mean for you as a homeowner? Depending on your specific situation, there are many different ways this could impact you and your finances. For your benefit, we've listed three major ways that rising home values could impact you as a homeowner.