Why Our Clients Call Us

Why Our Clients Call Us

In an effort to make life easier, we sometimes make it more complicated than it should be. A lot of our clients call us to ask questions or make adjustments to their mortgages, when it’s actually easier – and faster – to do online! I’ll break down the amount of clients who called in the month of December and provide a solution that could have made their lives easier!

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Does Quicken Loans Service Your Home Loan? Check Out Our New and Improved Escrow Process

Does Quicken Loans Service Your Home Loan? Check Out Our New and Improved Escrow Process

Your escrow statement is different than your billing statement in that it provides detailed information specific to your escrow account. You usually only receive an escrow statement once a year when your loan gets analyzed (what we call an escrow analysis). If Quicken Loans services your home loan, we’ve got good news for you! We have a new and improved escrow process!

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Quicken Loans Ranked ‘Highest in Customer Satisfaction Among Mortgage Servicing Companies’ in the U.S. by J.D. Power

Quicken Loans Ranked ‘Highest in Customer Satisfaction Among Mortgage Servicing Companies’ in the U.S. by J.D. Power

You might be aware that Quicken Loans has been ranked “highest in customer satisfaction for primary mortgage origination” in the U.S. for the past four years. That’s old news. However, this is the first year we’ve also been ranked highest for servicing, and we are both humbled and honored that our clients chose us for this award.

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