The Quicken Loans family of companies (including, but not limited to, Rock Financial, Rock Holdings, and Title Source) (collectively "Company") are dedicated to revolutionizing the home financing process. A big part of that "revolution" is based upon prompt and convenient communication with our clients, vendors and others. For that reason, we offer various means of communication including Email, fax, telephone, chat, snail-mail, express mail, voice mail, etc. To demonstrate our commitment to prompt and convenient communications, we have adopted the following terms and conditions, regarding Email, which are incorporated by reference into all Emails sent and received by our Team Members (i.e., our employees). Our communications with you via Email are conditioned upon your agreement to the following terms.
EMAIL IN GENERAL
Email is an effective means of communicating a message. However, due to its brief and informal nature, Email may not accurately represent the entire or final disposition of a matter or the official business records of the Company. In most instances, communications on a particular matter are exchanged through multiple channels such as through Emails, faxes, voicemails, letters, IM, telephone, and in person. Indeed, communications on a particular matter may be exchanged through multiple channels, all at the same time, such as when an Email responds to a voicemail, a fax follows-up a personal meeting, a voicemail responds to an Email, etc. Accordingly, Email, by itself, may not accurately reflect the complete communication or intent of the Company as to the subject matter referred to within the communication, nor constitute an official business record of the Company. All official matters should be subsequently confirmed in signed writings. Also, the mere receipt of an Email by the Company may not put the Company on notice, timely or otherwise, of the matters contained within that Email.
EMAILS ARE GENERALLY NOT FORMAL SIGNED WRITINGS; E-SIGN DISCLAIMER
Unless there is explicit and specific language and disclosures to the contrary, Emails from our Company do not contain or constitute an electronic signature, even if the sender's name appears in the Email. Email communications are not intended to be construed against the Company as an interest rate lock, an unconditional loan commitment, an unconditional loan approval, unconditional pre-qualification, unconditional pre-approval, or any other unconditional offer or agreement to lend. Such documents and agreements are generally sent to clients in formal signed writings from the Company.
Emails sent by our Team Members are confidential (and all attachments to such Emails are confidential) and are to be reviewed and/or disclosed to only the individual or entity to whom they are addressed and intended. If you received an Email in error or if it was improperly forwarded to you, the information contained in the Email should, at all times, remain confidential and such circumstances shall not authorize you to use or disclose the confidential information. Please notify the sender immediately by telephone or Email, and delete or destroy the original and any copies. Any unauthorized use, disclosure, reproduction, or distribution is strictly prohibited. Emails marked as "Confidential" contain confidential and/or proprietary information that is disclosed under the condition that you treat and maintain such information strictly in a confidential manner and in compliance with applicable privacy laws (including but not limited to the Gramm-Leach-Bliley Act) and that you ensure such information is not disclosed or used by others, except for the limited and confidential purpose for which it is being provided. By accepting and reviewing Confidential information provided by the Company, you agree to indemnify and hold the Company harmless against any and all claims, losses, liabilities, or expenses, including attorney's fees that the Company may incur as a result of the unauthorized use or disclosure of confidential information due to your acts or omissions.
Emails exchanged with or involving our Legal Team may contain privileged information subject to the attorney client privilege and/or the attorney work product privilege. Such privileged information shall not be waived if you receive an Email in error or if it was improperly forwarded to you. If you are not the intended recipient of privileged information, please notify the sender immediately by telephone or Email and delete or destroy the original and any copies. Any unauthorized use, disclosure, reproduction, or distribution of confidential or privileged information is strictly prohibited.
TIME SENSITIVE INSTRUCTIONS & OFFICIAL MATTERS; FILTERS
Do not use Email to communicate time-sensitive instructions or official company matters; they may not be received or reviewed by the appropriate Team Member in a timely manner. All Emails are processed through various virus and spam filters which may delay or reject the delivery of an Email altogether. Urgent matters should be communicated in person directly with the person of concern via telephone and then confirmed in writing with the appropriate person via fax or Email. The Company reserves the right to block any Email source it deems inappropriate.
The Company's Email facilities are to be used only for conducting business with our Company. Vendors, suppliers, clients and others receiving Email from our Team Members may not use our Team Member's Email address or contact information (or any other person's Email address appearing on or in Company Email) for any purpose other than corresponding with our Company for lawful and legitimate business purposes relating to the business of our Company. The receipt of an Email is not our Company's consent, nor our Team Member's consent, for you to use our Team Member's Email address or contact information for direct marketing purposes or for transfers of data to third-parties, and such use is strictly prohibited.
MONITORING OF COMMUNICATIONS
All Emails sent to or from our Team Members may be forwarded, monitored, and/or reviewed by others within our Company other than the designated recipient/sender with or without notice to the designated recipient/sender. We may also record or monitor other forms of communications you have with us via the website, PC-talk, chat, Email, and telephone. By using such communications methods you are consenting to the recording or monitoring of the same.
You should be aware that regular Email is typically sent via the Internet which is an open network. While certain designated areas within our websites employ technologies to secure your data and the transmissions between you and our Company, general Email uses the Internet which is an open system and we cannot provide absolute assurances that all Email transmissions (sent or received) are secure, error free, not corrupted, incomplete or virus free and/or that they won't be lost, misdelivered, destroyed, delayed, or intercepted/decrypted by others. Therefore the Company advises against sending sensitive or personally identifiable information, over Email, and disclaims all liability with regard to Emails (and the contents therein) if they are corrupted, lost, destroyed, delayed, incomplete, misdelivered, intercepted, decrypted or otherwise misappropriated by others.
Computer viruses can be transmitted via Email through Email content, attachments to Emails and embedded links. Although our Emails are believed to be free of any virus or other defects that might affect computer systems in which they are received and opened, it is the recipient's responsibility to ensure that any Email they open is virus free. The Company is not responsible for any loss or damage arising in any way from the receipt, use, storage or transmission of our Emails. If our Company forwards an Email or replies to a prior Email, the contents may have been produced by someone other than our Company or our Team Members for which the Company assumes no liability whatsoever. THE COMPANY DISCLAIMS ANY REPRESENTATION OR WARRANTY THAT COMPANY EMAILS ARE VIRUS FREE AND/OR ERROR FREE. The use of Email to introduce any virus, malicious or disabling code, or to otherwise interfere with the Company's Email transmissions, telecommunication, or computer networks is prohibited and against the law; violators will be prosecuted to the fullest extent of the law.
PROHIBITED EMAIL CONTENT
All of our Team Members are prohibited from using Email to make or send any type of menacing, defamatory, discriminatory, harassing, offensive or threatening statements/materials, or statement/materials that infringe the copyrights or legal rights of others in Email. Such communications are against Company policy and outside the scope of our Team Member's employment. The Company does not accept any liability in respect of such communication, and the Team Member responsible will be personally liable for any damages or other liability arising. Please report any such violations to our Client Relations Team at (800) 863-4332 or Help@quickenloans.com. The use of the Company's Email facilities for purposes of sending menacing, harassing, offensive or threatening messages to our Team Members is strictly prohibited and is unlawful; violators will be prosecuted to the fullest extent of the law. Use of the Company's Email facilities for purposes of to soliciting our Team Members to breach their employment agreements or to interfere with their employment status with our Company is strictly prohibited.
ALL RIGHTS RESERVED; STATEMENTS ATTRIBUTABLE TO THE COMPANY
The Company reserves all rights as to the Company's content in its Email and this Email policy statement. No part of the Company's Email (or this policy statement) may be reproduced, published, or distributed in any manner without the express written permission of the Company. The only official publishable public statements that can be attributed to the Company are statements issued by the Company's Director of Public Relations or by an officer of the Company (i.e., Chairman, CEO, President, or Corporate Counsel).
The Company disclaims any and all responsibility, including responsibility based on negligence or negligent misstatement, for the accuracy, completeness, or reliability of data or information contained in or furnished through Email and the Company makes no warranties, express or implied, with respect to such data or information.
IRS CIRCULAR 230 DISCLOSURE
The Company disclaims any U.S. federal tax advice contained in or furnished through Email (including any attachments). Any reliance upon such tax advice cannot be used, for the purpose of (i) avoiding penalties under the Internal Revenue Code or (ii) promoting, marketing or recommending to any other party any transaction or matter that is addressed, contained in or furnished through Email (including any attachments).
In receiving and opening this Email, you agree that the Terms and Conditions stated herein shall apply to you and are incorporated by reference into the Company's Email, and that any disputes pertaining to this Email shall be governed by and construed in accordance with the laws of the State of Michigan, without giving effect to any principles of conflicts of law. You agree that any action at law or in equity arising out of or relating to these Terms and Conditions may only be filed only in the state or federal courts located in Michigan.
This Email may constitute an advertisement or solicitation under U.S. law, if its primary purpose is to advertise or promote a commercial product or service. If you do not wish to receive advertising and promotional messages from Quicken Loans at this Email address please specify your preference by visiting our website: http://www.quickenloans.com/about/legal/contact-options.
Mobile Messaging Policy
WHAT ARE QUICKEN LOANS MOBILE ALERTS?
Quicken Loans Text Alerts provides a secure and easy way to access interest rates and receive promotional and mortgage information from almost any mobile device or cell phone.
HOW DO I SIGN UP FOR QUICKEN LOANS MOBILE ALERTS?
Sign up for Quicken Loans Text Alerts by texting "AMAZE" to the five-digit U.S. short code 26293. By signing up and choosing your subscription, you will receive up to 10 messages per month. Quicken Loans Text Alerts are not mobile spam. The service is a recurring message program.
IS IT FREE?
We won't charge you when you send a text message to the five-digit U.S. short code 26293 or when you receive a response. However, message and data rates may apply depending on the wireless plan that you have with your carrier.
WHAT ARE THE PARTICIPATING CARRIERS?
AT&T, T-Mobile®, Verizon Wireless, Sprint, Nextel, Boost, Alltel, U.S. Cellular, Cellular One, MetroPCS, InterOp, Cellular Com, C Spire Wireless, Cricket, Virgin Mobile, and Cincinnati Bell.
WHAT IF I DON'T WANT TO RECEIVE ANY MORE MESSAGES?
If you wish to stop receiving text messages from us, you may unsubscribe by texting the word "STOP" to the five-digit U.S. short code 26293 or by calling (800) 863-4332. Once your telephone number is removed from our system, you will receive a final confirmation message and no further messages will be sent to your cell phone or mobile device.
WHAT IF I WANT TO OPT BACK IN?
You can start receiving Quicken Loans Text Alerts messages again by following the steps outlined in the above section: "How do I sign up for Quicken Loans Text Alerts?"
WHAT IF I WANT MORE INFO?
When your mobile device or cell phone is ready to send and receive text massages, you may text the word "HELP" to the five-digit U.S. short code 26293 for more information.
Stop: At any time you can text "STOP" to the five-digit U.S. short code 26293. This will prevent you from receiving any future MyQL Alerts messages.
Help: At any time you can text "HELP" to the five-digit U.S. short code 26293. Texting "HELP" will return the following message:
Quicken Loans Text Alerts: 10msg/mon. Msg & Data rates may apply. For more info, visit www.quickenloans.com/tos, email Help@quickenloans.com, call (800) 863-4332. Reply STOP to cancel.
For reliable results, we recommend removing your signature to outgoing text messages and always sending new message that does not contain a prior text.
Quicken Loans Inc. is a licensed mortgage lender. The following states require disclosure of licensing information. (If your state is not listed, it doesn’t require a specific license disclosure):
Arkansas - Quicken Loans Inc., 1050 Woodward Avenue, Detroit, MI 48226, (888) 474-0404;
Arizona - Quicken Loans Inc., 16425 North Pima, Suite 200, Scottsdale, AZ 85260, Mortgage Banker License #BK-0902939;
California - Licensed by the Department of Corporations under California Residential Mortgage Lending Act;
Georgia Residential Mortgage Licensee (#11704) - 1050 Woodward Avenue, Detroit, MI 48226;
Colorado - Quicken Loans, Inc., NMLS #3030, (888) 474-0404, Regulated by the Division of Real Estate;
Illinois Residential Mortgage Licensee #4127 - Department of Financial and Professional Regulation, 310 S. Michigan Avenue, Suite 2130, Chicago, Illinois, 60604-4278, (312) 793-3000 1050 Woodward Avenue, Detroit, MI 48226;
Maine - Quicken Loans Inc., Supervised Lender License NMLS #3030;
Massachusetts - Quicken Loans Inc., Mortgage Lender License #ML 3030;
Mississippi Registered Mortgage Company;
New Hampshire - Licensed by the New Hampshire Banking Department #6743MB;
New Jersey - Quicken Loans Inc., 1050 Woodward Avenue, Detroit, MI 48226, (888) 474-0404, Licensed Mortgage Banker - NJ Banking and Insurance Department;
New York - Quicken Loans Inc., 1050 Woodward Avenue, Detroit, MI 48226, Licensed Mortgage Banker - NYS Banking Department;
Oregon - Quicken Loans, Inc., License No ML-1387;
Pennsylvania - Licensed as a first mortgage banker by the Department of Banking and licensed pursuant to the Pennsylvania Secondary Mortgage Loan Act;
Rhode Island - Rhode Island Licensed Lender;
Texas - Quicken Loans, Inc., 1050 Woodward Ave, Detroit, MI 48226;
Virginia - Licensed by Virginia State Corporation Commission, License # MC-1738;
Quicken Loans Nationwide Mortgage Licensing System Number 3030.
To go to the NMLS access page please click on:
In Texas - CONSUMERS WISHING TO FILE A COMPLAINT AGAINST A MORTGAGE BANKER OR A LICENSED MORTGAGE BANKER RESIDENTIAL MORTGAGE LOAN ORIGINATOR SHOULD COMPLETE AND SEND A COMPLAINT FORM TO THE TEXAS DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601 N. LAMAR, SUITE 201, AUSTIN, TEXAS 78705. COMPLAINT FORMS AND INSTRUCTIONS MAY BE OBTAINED FROM THE DEPARTMENT’S WEBSITE AT www.sml.texas.gov. A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT 1-877-276-5550. THE DEPARTMENT MAINTAINS A RECOVERY FUND TO MAKE PAYMENTS OF CERTAIN ACTUAL OUT OF POCKET DAMAGES SUSTAINED BY BORROWERS CAUSED BY ACTS OF LICENSED MORTGAGE BANKER RESIDENTIAL MORTGAGE LOAN ORIGINATORS. A WRITTEN APPLICATION FOR REIMBURSEMENT FROM THE RECOVERY FUND MUST BE FILED WITH AND INVESTIGATED BY THE DEPARTMENT PRIOR TO THE PAYMENT OF A CLAIM. FOR MORE INFORMATION ABOUT THE RECOVERY FUND, PLEASE CONSULT THE DEPARTMENT’S WEBSITE AT www.sml.texas.gov.
Quicken Loans is an Equal Housing Lender. The Company does not engage in business practices that discriminate on the basis of race, color, religion, national origin, sex, marital status, age (provided you have the capacity to enter into a binding contract), because all or part of your income may be derived from any public assistance program, or because you have, in good faith, exercised any right under the Consumer Credit Protection Act. The federal agency that administers our compliance with these federal laws is the Federal Trade Commission, Equal Credit Opportunity, Washington, DC 20580.
The Company is an equal opportunity employer. Any complaints or concerns about the Company’s employment practices may be directed to the Director of Human Resources at (800) 863-4332.
In certain instances, you may receive multiple text messages to overcome character limitations (as a general rule, text messages are limited to 160 characters) to fulfill your request. Should this happen, we will include "1/2" or "1/3" to reflect the order and number of texts in the series. To read our response in the correct order, you should view "1/2" before "2/2".
Due to network traffic and carrier limitations, it may take several minutes to receive a response.
By texting the five-digit U.S. short code 26293 you acknowledge and agree to the terms and conditions provided in this policy and fully and unconditionally authorize Quicken Loans Inc. and its service providers to respond to your mobile device or cell phone, even if you your telephone number is listed on any federal, state or corporate do-not-call registry.
Quicken Loans Text Alerts is an automated loan alert service and is not intended to be construed against the Quicken Loans as an interest rate lock, an unconditional loan commitment, an unconditional loan approval, unconditional pre-qualification, unconditional pre-approval, or any other unconditional offer or agreement to lend. Furthermore, Quicken Loans disclaims any and all responsibility, including responsibility based on negligence or negligent misstatement, for the accuracy, completeness, or reliability of data or information contained in or furnished through Quicken Loans Mobile Messaging and makes no warranties, express or implied, with respect to such data or information.
Do not use Quicken Loans Text Alerts to communicate time-sensitive instructions or official company matters. Urgent matters should be communicated in person directly with the person of concern via telephone and then confirmed in writing with the appropriate person.
Quicken Loans reserves the right to block any mobile telephone number it deems inappropriate and to disable Quicken Loans Mobile Messaging without notice.
Quicken Loans Mobile Messaging is offered on an as-is basis and may not be available at all times.
By using this service, you agree that the terms stated herein shall apply to you and are incorporated by reference into any communication, and that any disputes pertaining to this service shall be governed by and construed in accordance with the laws of the State of Michigan, without giving effect to any principles of conflicts of law. You agree that any action at law or in equity arising out of your use of Quicken Loans Mobile Messaging or relating to these terms and conditions may only be filed only in the state or federal courts located in Michigan.
Any email or mobile messaging complaints should be directed to the Client Relations Team at (800) 863-4332 or Help@quickenloans.com.